Balloon Monkey Reviews 

805
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers had a great experience with this company. Customers genuinely appreciate the fantastic selection of beautiful balloons and find the online ordering process incredibly straightforward and stress-free. People frequently mention the exceptional quality of the items, noting that the colorful decorations look wonderful and stay fully inflated for weeks. Some reviewers were not happy with delivery issues, explaining that unexpected courier delays occasionally caused packages to miss important birthday celebrations entirely. A few other people also felt frustrated when orders arrived damaged or deflated, which unfortunately detracted significantly from their special occasions.

What people talk about most

Product

People report positive experiences with product quality, noting that items arrive on time and look fantastic.... See more

Delivery service

Users describe ambiguous interactions with delivery service, reflecting a wide split in customer experiences.... See more

Order

Clients share ambiguous opinions on order, reflecting a wide variety of experiences. Many consumers praise... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the balloons are fantastic... See more

Service

Reviewers express mixed feelings regarding the service quality. Many customers praise the prompt response,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have changed my review to 4 star from my original 2 star. I feel that balloon monkey handled my complaint very well and even refunded my money. I think unfortunately this was more a complaint wi... See more

Company replied

Rated 4 out of 5 stars

The customer service has been excellent! Chloe answered my emails quickly and fairly. As others have said we did have an issue with dpd and did not get our balloons on the day we wanted.(Hence 4 st... See more

Rated 4 out of 5 stars

initial experience was poor, as the delivery failed to be made on time. when calling, the telephone number goes to a robotic message, which was very frustrating., however the company did respond to my... See more

Rated 4 out of 5 stars

I did see people say balloons didn’t arrive in time due to DPD so I made sure I ordered 3 days early, it arrived in a white box with stickers on, To be careful handle with care etc and the box was t... See more


Company details


Contact info

4.1

Great

TrustScore 4 out of 5

805 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(805)

41 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service and quality

This is the second time I have used this company and I'm still thrilled to bits with the service! Any queries I had before my order were answered promptly, the balloons were delivered to my holiday parks nice and early, which means the staff were able to set them up for us which was lovely when we got to our lodge. The balloons are accurate and as described (we had numbers and pet air walkers) and they are pretty much still fully inflated at the end of the week. I love this company, I will definitely be using them again and I will be recommending yo all my friends :)

27 October 2023
Unprompted review
Rated 5 out of 5 stars

Service was brilliant

Service was brilliant, I had a small problem with my order but it was resolved very quickly with the staff and they were proactive in getting in touch and keeping me updated.

20 October 2023
Unprompted review
Rated 5 out of 5 stars

balloons

Hi
Balloon monkey have a great variety .This is the 2nd time I have used them. They communication when my order was sent and delivered was outstanding.

20 October 2023
Unprompted review
Rated 5 out of 5 stars

Really blooming excellent

Really blooming excellent. After years of driving and stuffing helium balloons in cars for my kids birthday this was SO EASY! Plus they use DPD which is worth 5 stars in and of itself. Really good, value for money and excellently done.

17 October 2023
Unprompted review
Rated 5 out of 5 stars

Always deliver exactly what was asked for and when.

I have used Balloon Monkey on several occasions and they have never let me down. Delivered what was asked for and when required.
My recent order was for a delivery to a hospital as a friend was recovering from a operation. Suddenly my friend was being discharged 2 days earlier than expected. I emailed Balloon Monkey immediately (not really expecting them to be able to help) and they were able to redirect the balloons just before they were on their way. I am so grateful and they arrived and achieved the smiles I was hoping for. Thank you everyone at Balloon Monkey.

12 October 2023
Unprompted review
Rated 5 out of 5 stars

Excellent balloons

We had some birthday balloons delivered on 02/09/23 to our holiday B&B in Salcombe. The order process was easy to follow and the balloons arrived in good time. They looked fantastic. The date is now 10/10/23 and the balloons have only just started deflating! I am so impressed with this company. Thank you. I will definitely be purchasing from you again in the future and highly recommend you to others.

2 September 2023
Unprompted review
Rated 5 out of 5 stars

Long Lasting.. which was nice

I just wanted to send a quick message to say thanks and how well the balloons I purchased recently lasted, the large 50 stayed 'up' for nearly 4 weeks, the group of balloons is still going from the 5th of August, now mid September !!

These are not the lowest cost but lasting this long was awesome and made the recipient very happy.

I would happily buy from you again.

6 August 2023
Unprompted review
Rated 5 out of 5 stars

I was very impressed with the service

I was very impressed with the service, Chloe especially was very attentive. I would use the service again and recommend it to others. Thank you for making my daughters birthday extra special.

15 September 2023
Unprompted review
Rated 1 out of 5 stars

Incredibly frustrating

Incredibly frustrating. Have now been trying for over an hour to order some balloons for my Mum's 88th birthday. It took me ages to choose carefully but I can't get the order to progress beyond the basket stage to payment and delivery. What a waste of time. I've been in and out of the site starting over at least 5 times but always the same - big freeeeeeze.

Addendum: So then I tried to ring them (in Warks) and got an American voice saying they can't answer calls and I should email - not likely!!! Found an alternative.

12 September 2023
Unprompted review
Rated 1 out of 5 stars

My balloons arrived deflated I have…

My balloons arrived deflated I have tried for well over a week to contact then no phone answered and email sent 3over the last week or so with no reply what so ever wrose company I have every delt with balloons where to cheer my granddaughter who had been very ill that never happened don't waste your money

29 August 2023
Unprompted review
Balloon Monkey logo

Reply from Balloon Monkey

Please be assured we have been responding to all of your emails immediately as explained and shown via our text message exchange this morning. Your email provider has been blocking/filtering out our responses to you but we can confirm we have refunded your order in full for the faulty balloon you had received.

Kind Regards
Chloe

Rated 5 out of 5 stars

A* experience

So easy to order. I uploaded an image which was printed perfectly - everything arrived on time and looked even better than I expected!

perfect.

4 September 2023
Unprompted review
Balloon Monkey logo

Reply from Balloon Monkey

Hi Sarah

That's great to hear. I'm glad you love your personalised balloon! Thanks for the great review!

Kind Regards
Chloe 🎈🐵
Customer Service Manager

Rated 5 out of 5 stars

Bunches of fun!

Ordered three balloon bunches including a personalised balloon for my wedding vow renewal. It was very easy to order. They arrived exactly when they promised, the balloons were great and they’re still floating three weeks later!

5 August 2023
Unprompted review
Balloon Monkey logo

Reply from Balloon Monkey

Hi Eric

Thanks for the 5* review! Glad to hear the balloons are lasting well 😀🎈

Many Thanks
Chloe
Customer Service Manager

Rated 1 out of 5 stars

Not recommended

Requested to change the delivery date. Emailed and called to revise, then cancel as directed on their website before the dispatch date. No reply to 3 x emails and phone number is an automated message directing you to email, not call. Won’t be using again.

11 August 2023
Unprompted review
Balloon Monkey logo

Reply from Balloon Monkey

Hi Sarah

I am sorry to hear this. I have checked the entire email system and can confirm we have not received any emails from yourself. We do pride ourselves on offering very quick and efficient customer service so please be assured if we had received your email, we would have responded immediately. Please can you try sending another email to help@balloonmonkey.co.uk and I will personally sort this for you.

Kind Regards
Chloe
Customer Service Manager

Rated 5 out of 5 stars

Great!

Really straightforward to order, and picked my mums birthday date, was kept up to date on the delivery- arrived perfectly on time and my mum loved them they looked really really nice! So pleased, will use again.

21 July 2023
Unprompted review
Balloon Monkey logo

Reply from Balloon Monkey

Thanks for the 5* review! We are happy to hear you love your balloons and will come back and order from us again 😊🎈

Thanks
Chloe
Customer Service Manager 🎈🐵

Rated 3 out of 5 stars

Not good value for money

Arrived on time and order was correct but balloon deflated much quicker than expected. Also website says 'most' orders qualify for free delivery with no detail which feels a bit disingenuous. I paid almost £5 delivery which was a lot given how much the balloons already cost. Not good value for money.

10 July 2023
Unprompted review
Balloon Monkey logo

Reply from Balloon Monkey

Hi Genevieve

I am very sorry to hear you are not happy with your order. Please can you send us an email to help@balloonmonkey.co.uk so we can look into this for you.

Many Thanks
Chloe
Customer Service Manager

Rated 5 out of 5 stars

Get well soon balloons

I bought a 12 ballon bunch get well soon balloon for a girl at work who had just had an operation . Everyone said how colourful the balloons were and well designed. Would recommend ballon monkey excellent balloon bunch and delivered on the day requested

11 July 2023
Unprompted review
Balloon Monkey logo

Reply from Balloon Monkey

Hi Stephen

Thanks for a lovely 5* review 😀

Kind Regards
Chloe
Customer Service Manager 🐵🎈

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look