Just had Ricardo out to fix my doorlock and he was fantastic.Polite, professional and courteous, he quickly assessed the problem and offered me the alternatives – whether to get him to fix the lock or... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Reliable and helpful. They no longer remind me to book an annual visit, which was helpful. The time slot for the visit is eg 8.30 -1pm whereas a shorter slot to stay in would be more convenient or tex... See more
Company replied
Adam was excellent - he rang first, and arrived halfway through the time slot as I had requested. He removed his shoes before entering (without being asked) and was thoroughly professional in all the... See more
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on Tuesday 7th July , two incredible young men Matt and Chris, arrived at my sister in laws apartment ,in Norland square, she was not around, they had my number to call, they are smart and out of... See more
Company replied
Company details
- #15 of 20 best companies in Security service
- #41 of 63 best companies in Door supplier
- #10 of 12 best companies in Emergency locksmith service
- #13 of 17 best companies in Locks Supplier
- #13 of 15 best companies in Security System Installer
- #15 of 20 best companies in Security system supplier
Written by the company
Banham Security is a leading provider of security solutions, offering a wide range of services including locks, safes, alarms, gates, CCTV systems, and more. With over 90 years of experience in the industry, Banham has established itself as a trusted and reliable name in security. At Banham, we are committed to providing our customers with the highest level of service and quality products. Our team of experts is dedicated to ensuring that your property is secure and protected at all times, with a focus on innovation and customer satisfaction.
Contact info
20 Thornsett Road, SW18 4EF, London, United Kingdom
- 020 7622 5151
- customerservice@banham.com
- banham.co.uk
4.5
Excellent
6k reviews
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Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Arrived on time and very quickly…
Arrived on time and very quickly completed the service LP
2 July 2026
Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
We had a great experience with Ricardo…
We had a great experience with Ricardo who changed our lock recently. Extremely quick and friendly.
8 July 2026
Unprompted review
Reply from Banham Group
Thank you for taking the time to leave us such a lovely review. We are delighted to hear that you are happy with our lock engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
Ricardo is the best
Ricardo is the best. We had our brand new banham deadbolts installed by the fitters who made our new doors - big mistake. They damaged one badly enough to make it inoperable, and two other needed repair work to function properly.
Ricardo came to our service appointment, quickly diagnosed the issues, fixed two of the locks on the spot and had the other repaired and reinstalled within 48 hours. He’s also kind and considerate, a very comfortable person to have in one’s home. Thank you!
10 July 2026
Unprompted review
Reply from Banham Group
Ricardo takes great pride in providing a professional, efficient service, and it's fantastic to hear that he quickly diagnosed the issues, repaired two locks during the visit, and arranged for the third to be repaired and reinstalled so promptly. Just as importantly, we're pleased that his friendly and considerate approach helped make the experience a comfortable one.
Your kind words will be passed on to Ricardo and the team. Thank you for choosing us and for taking the time to share your experience, we truly appreciate your feedback.
Kind regards,
OUTSTANDING service
on Tuesday 7th July , two incredible young men Matt and Chris, arrived at my sister in laws apartment ,in Norland square, she was not around, they had my number to call, they are smart and out of the box thinkers, they just helped to solve what seemed like an impossible mission, they waited patiently for someone to open up , they calmly got the alarm system working , solved a problem that had been causing problems , made phone calls to the office ,they went beyond the call of duty, congratulations Banhams for hiring such smart , willing , well spoken , polite, young men, its often said Banhams is pricey, well its worth every cent , you get what you pay for. Well done chaps, you saved the day.
kind regards
Marianne
7 July 2026
Unprompted review
Reply from Banham Group
Thank you so much for taking the time to share your wonderful feedback.
We are absolutely delighted to hear about your experience with Matt and Chris. It’s fantastic to know that they demonstrated such patience, professionalism, and determination when faced with what initially seemed like an impossible situation. Their willingness to think outside the box, calmly troubleshoot the alarm system, liaise with our office, and go the extra mile to resolve the issue perfectly reflects the level of service we strive to provide.
We will make sure your kind words are shared with both Matt and Chris. Recognition like this means a great deal to our engineers, and we're sure they will be delighted to know their efforts made such a positive difference.
Thank you also for your comments about Banham. We take great pride in providing expert service and genuine value to our customers, and it's wonderful to hear that this was reflected in your experience.
Kind regards,
Debbie
Banham Customer Service Team
The security engineers came in the…
The security engineers came in the allotted time and checked the security system out changing all the necessary batteries.
8 July 2026
Reply from Banham Group
Thank you for taking the time to leave us a 5 star review. We are happy to hear that your annual maintenance inspection has met your expectations.
Kind regards
Debbie
Banham Customer Service Team
On time and efficient
1 July 2026
Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
As usual routine maintenance service…
As usual routine maintenance service carried out quickly and efficiently!
8 July 2026
Reply from Banham Group
Thank you very much for taking the time to leave us a 5-star review. We're always grateful to receive feedback from our customers and we are glad to hear that we have met your expectations.
Kind regards
Debbie
Banham Customer Service Team
Arrived on time
Arrived on time, very polite, clean and fast work completed without any delays. Good job!
8 July 2026
Reply from Banham Group
Thank you for taking the time to leave us a 5 star review. We are happy to hear that your annual maintenance inspection has met your expectations.
Kind regards
Debbie
Banham Customer Service Team
Good and respectful engineers to do the…
Good and respectful engineers to do the job , I have confidence in them .
7 July 2026
Reply from Banham Group
Thank you for taking the time to leave us such a lovely review. We are delighted to hear that you are happy with our engineers and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
Very fast and efficient maintenance…
Very fast and efficient maintenance visit from polite and knowledgable engineer.
7 July 2026
Reply from Banham Group
Thank you for taking the time to leave us a 5 star review. We are happy to hear that your annual maintenance inspection has met your expectations.
Kind regards
Debbie
Banham Customer Service Team
Polite and efficient engineer
Polite and efficient engineer. Fitted sequence of work into our needs as a household. Perfect.
7 July 2026
Reply from Banham Group
Thank you for taking the time to leave us such a lovely review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
Help was there when needed
29 June 2026
Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Polite and efficient service.
6 July 2026
Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
Reply from Banham Group
Thank you for your review and for bringing this to our attention. We’re truly sorry to hear about your experience with the aftercare service. Your feedback is invaluable, and we really want to make things right, so our Alarm service department will contact you to address any ongoing concerns and provide you with a solution.
Once again, we apologise that our service did not meet your expectations.
Kind regards
Debbie
Banham Customer Service Team
Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
Responsive and hugely professional
4 July 2026
Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
Great team!
26 June 2026
Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Steve was quietly professional and…
Steve was quietly professional and conducted the annual maintenance quickly and efficiently. It was a pleasure to meet him.
3 July 2026
Reply from Banham Group
Thank you for taking the time to leave us this great review. We’re glad to hear you were happy with the service provided and will pass on your comments to our engineer.
Kind regards
Debbie
Banham Customer Service Team
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