Chubb Fire & Security UK Reviews 7,563

Absolutely lovely lady came and sorted and replaced our expired fire extinguishers for our local Parish Council and hired spaces. She is organised and helpful unlike the absolute chaos at HQ where t... See more

What made my experience great was simply that the engineer who attended, Mark Taylor was exemplary in his knowledge, extremely polite, punctual and helpful. He carried out the servicing with no disr... See more

Great communication, professional engineer who engaged with the customer from the second they entered the building. Kept me informed and let me know that our fire safety plan was out of date. RAMS... See more

Scott Ellis from Chubb has done this work for a long time. Comes well prepared and gets on with the service quietly and efficiently. Understands the system thoroughly. Above all does it quickly, is... See more

The Engineer Ryan is very helpful always answers/returns calls to my questions the same day as if he was self employed looking after his own business. I couldn't fault them personally

Very polite and friendly engineer. This gentleman has been carrying out an inspection and service for many years. Very clean and tidy, his work has always been excellent. An absolute credit to Chub... See more

Rang up to enquire when a security sensor could be moved. After checks was told that engineer would attend the very next day. Engineer arrived in the morning and job was completed in 40 minutes. Very... See more

Engineer turned up promptly, well mannered , usual engineer that comes year after year had the knowledge where all my extinguishers are which saved me time showing him/her around . Always prefer check... See more

Excellent Service by your Technician SH ensuring our fire safety system is in place and trustworthy. Very good customer service and most of all a user friendly process.

The first guy who came to install were absolute rubbish. He left us with poor signal capacity, meaning my alarm system were constantly down. My key holder reported the issue After reporting anoth... See more

My requests were listened to and actioned with minimal effort. engineer booked for advance work to remove door furniture for both door entry system and intruder alarm.

Lee is our regular servicing guy, so knows us very well. Always pleasant and very helpful. Can always rely on him to respond with any queries.

Kieron and his mate were very professional in all aspects. Knew what they were doing and did an excellent job. Very Pleased with the results and would recommend.

Very pleasant engineers who interfaced with me really well and were clearly experienced. Once again we were very satisfied. Peter Moore

Very professional over the phone, listened and handled my query quickly and effectively. engineer then attended within a few hours and was able to resolve the issue. Great service as always

Spoke to a gentleman called Alex, he was extremely helpful, especially since he had only been with the company for 1 month. He found the details/contact I needed - customer service was great

Although the appointment time is anywhere between between 9am - 1pm, arrived 10am which I appreciated as it freed me for the rest of the morning. Polite, efficient service as always.

Engineer - Ben - was an absolute star. I've recently taken over venue and he gave me a comprehensive lesson in alarm operation and control room protocols. Couldn't have been more helpful.

An extremely friendly and able engineer, giving clear accounts of what he has done and what we might need to do - something that we have come to expect from all Chubb personnel over the years.

Our Engineer is a regular, So it is nice to have a familiar face, He is friendly and knowledgeable and always professional. It is really what you want from this kind of service.

Mark quickly confirmed problem and sorted it out completely. Problem was caused by your sub-contractor but from report to solution was handled promptly and efficiently.

Alex was really helpful and attentive when I rang for help. Mariek arrived during preferred time slot, was polite, efficient and very knowledgeable

A replace reader still did not solve the issue. This is the second reader replaced at cost. In the end we still have a door not functioning. Now been 5 months without a functioning door and many call... See more

The Chubb worker arrived on time and completed the work quickly and efficiently. He was also very reassuring about the condition of the alarm.

Clive from Chubb is always on time and cheerful. Very helpful in providing information which is suitable to our church improvement.

Engineer was personable and efficient. He carried out the inspection without fuss and his presence did not impact on the smooth running of the business.

Engineer arrived on time, clearly knew exactly what needed to be done, was extremely courteous and caring. Definitely a 5 star experience.

Excellent friendly professional engineer came to my house and serviced the alarm system. No fuss easy to organise arrived on time. Great service.

We had a power cut on the day of the alarm service which lasted all day so Service agent came back next day and serviced the alarm.

Very efficient and professional as always. Knew what time he was arriving. Good to have the same employee every year.

We had a curtesy call letting us know what time to expect the engineer on site. He was on time very polite and thorough in his work.

Having called for support regarding our alarm my call was answered immediately, passed to an appropriate person and dealt with within 4 hours ( it was a non emergency request ) The engineer was extre... See more

Arrived more or less on time and did the checking job correctly and politely. Is that not to what all customers are entitled?

The engineer always 'phones in advance, arrives promptly and carries out the inspection efficiently, but without rushing, and shows great attention to detail. He is also friendly, approachable and ans... See more

Twice i have requested my local branch to up grade system to be able to reconnect t monitoring centre after BT digital change over More recently i have asked to upgrade system to be able to Zone are... See more

The engineer was polite and considerate with shoes coming into the house. Got on with the job then left….was not long.

This was a service that was due in December and was missed so had to chase this up

I had asked Chubb to call to attend to a beep, it turned out this was the smoke alarm and nothing to do with Chubb. However the engineer was kind enough to solve the probelm for me and I am very grate... See more

Arrived on time on date expected. Provided a good service in carrying out the inspection in a timely manner

After 50 years with Chubb it speaks for itself the trust I have in Chubb. Every member of staff from the engineers, to the central call centre are brilliant. I have come to know most of them person... See more

Good efficient and friendly service. Its a pleasure dealing with this firm. They are prompt and reliable.

The engineer (Alfie) who came out was very helpful, knowledgeable and pleasant and did his job quickly and efficiently.

Is it really necessary to service the alarm systems every 6 months? An annual service, plus ability to respond immediately to reported faults, would surely be adequate. I was sent 2 reminder letters... See more

Sprinkler system replacement - old pipe and system were left on site. System was left with fire alarm panel fault. Took months to return to site and only after a fault occurred. Arrived day early to c... See more

The response to my call was very quick and the engineer Daniel was very courteous and resolved our problem.

Very helpful advisor this morning when I rang to request an engineer following an alarm call last night.

The engineer Ray Porter is a very skilled and knowledgeable engineer who has supplied the service to our site for many years ./

Alarm malfunction. Engineer unable to fix and it was switched off but no clarity on subsequent actions required. First engineer said system needed changing but no costs On phoning customer servi... See more

Lee turned up on time, was friendly, helpful and efficient, and offered useful advice.

The issue was sorted within 1 hour and 30 minutes of them being on site. The staff were very professional.

Matt, our regular engineer, called on short notice to sort out a problem which another engineer had failed to fix. Matt diagnosed the problem immediately and fixed it efficiently (and also pointed out... See more

Louis rang to make an appointment. On the day Louis rang again to check that I was still available. Louis was on time and was very professional and polite.

George, the Chubb engineer came out to me as my alarm system was misbehaving. He sorted the problem fir me and was extremely professional and efficient.

called due to an alarm not being able to set spoke to two lovely agent who helped as best the could , was asked to wait for an engineer to call me back to help. But instead of waiting i went through... See more

Ignored emails; had to constantly chase; my emails were clearly not read and in the end sorted with the engineer directly. This review is based on working with Chubb and NOT the engineer who attended... See more