The Technician, Lawrence, was as always very courteous - calling in advance to let us know he was on his way and carrying out the checks efficiently. He also explained everything he had done and what... See more
Company replied
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Review summary
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Reviews shaping this summary
Our small church rents four fire extinguishers which need to be checked and serviced every year. For as long as I can remember it's been the same engineer each visit and calls me to arrange a visit ei... See more
Company replied
Good telephone communication regarding arrival times. Arrived on time. Handshake (a vanishing habit!). Good communicator, pleasant, answered all the questions I had - obviously knowledgable on all thi... See more
Company replied
telephoned this morning to log a call for an engineer .call handler was polite courteous and very helpful apologised for any problems that we were having even though there was no need. gave me a refer... See more
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Company details
- #7 of 16 best companies in Security System Installer
- #3 of 7 best companies in Fire alarm supplier
- #1 of 6 best companies in Fire protection equipment supplier
- #14 of 52 best companies in Security equipment
- #8 of 20 best companies in Security service
Written by the company
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Contact info
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, United Kingdom
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4.8
Excellent
9K reviews
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Problem solver
The engineer that attended my property was very polite and knew what he was doing. This particular engineer has attended my property a few times and he has always carried out work professionally, and sorted out problems that has been required.
23 April 2026
Unprompted review
The engineer arrived on time
The engineer arrived on time, quietly got on with testing our equipment then gave us a verbal report on what he had done.
He left straight away.
Excellent.
20 May 2026
prompt efficient and pleasant
prompt efficient and pleasant , given total confidence in service
20 May 2026
As always excellent service from Stuart…
As always excellent service from Stuart
He always explains everything and does a great job
20 May 2026
Friendliness of the engineer
Friendliness of the engineer, he was polite and careful moving around the house. He knew I may a little late getting home but he was prepared to wait for the short while I took to get home.
20 May 2026
friendly and helpful technician
20 May 2026
Engineer was professional and helpful
20 May 2026
Engineer had serviced our system on a…
Engineer had serviced our system on a number previous occasions, so good continuity and knowledge of the house layout. He arrived early, within the time frame specified by the office when booking the visit. Very well presented in Chubb uniform and used the overshoes whilst in the house. Friendly and efficient whilst carrying out the work. Overall, very happy with the whole experience, we have been using you since 2012 and will continue to do so.
20 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent service as usual
Excellent service as usual! Very friendly but also very professional
20 May 2026
Reply from Chubb Fire & Security UK
Dear Sue,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Gary,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Mike always provide a friendly and…
Mike always provide a friendly and professional service
19 May 2026
Reply from Chubb Fire & Security UK
Dear Kim,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
professional service
the engineeer rang the day before to let us know when he was coming and arrived on time and carried out the work efficiently
19 May 2026
Reply from Chubb Fire & Security UK
Dear James,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
George is a professional through and…
George is a professional through and through…a true credit to Chubb’s reputation.
20 May 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Anthony,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
maintenance inspection
Jason arrived on time and carried out the alarm maintenance in a timely and efficient manner
19 May 2026
Reply from Chubb Fire & Security UK
Dear William,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Great service
20 May 2026
Reply from Chubb Fire & Security UK
Dear Craig,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
DearCath,
We appreciate your kind words! It's great to hear that our team were able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
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