My call to the company yesterday was exactly as a call should be & rarely is! The phone was answered promptly to the correct department I didn’t have to resubmit my details endless times I got my ro... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A pleasant annual security alarm service. The technician arrived in good time of our AM slot of 8am-1pm. He wore shoe covers and respected our home by putting back anything he had to move to acces... See more
Company replied
Steve has been coming for several years. It is nice to see the same face when an engineer is visiting my home. He is polite, efficient and I feel safe having him in my house. Problems in the past,... See more
Company replied
An unforeseen event meant that my booked appointment had to be altered. I was contacted by Graeme who kept me informed and went above and beyond to ensure that my routine service was still carried ou... See more
Company replied
Company details
- Security System Installer
- also in
- Fire alarm supplier
- Fire protection equipment supplier
- Security equipment
- Security service
Written by the company
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Contact info
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, United Kingdom
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4.8
Excellent
11k reviews
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Simon was extremely helpful and…
Simon was extremely helpful and courteous throughout the visit
3 October 2026
great response same day.
3 October 2026
Great service
3 October 2026
Arrived promptly and worked efficiently…
Arrived promptly and worked efficiently & effectively
All work completed & tested in a timely manner
Thank you
1 October 2026
We had Lee and we would like to say how…
We had Lee and we would like to say how professional he is. An excellent Chubb staffer. Thank you.
1 October 2026
Very easy to book an appointment…
Very easy to book an appointment speaking to a person not a machine
Paul the engineer very pleasant
Remembered me and my system
That makes me feel comfortable
Thank you
2 October 2026
10 Days to respond is not good business
25 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent service !
2 October 2026
Reply from Chubb Fire & Security UK
Dear Mrs Aldred,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
A NICE YOUNG MAN
A NICE YOUNG MAN, KNEW HIS JOB, I PRESUME
THIS PENDANT IS A F*R*E*E PENDANT, STILL AS IT WAS WHEN I RECEIVED THRU THE COUNCIL ?
25 September 2026
Reply from Chubb Fire & Security UK
Dear Mrs Finlay,
Thank you for sharing your experience. We are glad to hear that you are satisfied with the service.
Your feedback is valuable to us, and if you would like to speak to a member of our team, please contact us directly at GB_TrustPilotReplies@Chubbfs.com and one of our team will be in touch.
Best regards,
The Chubb Fire and Security Team
I was able to let your representative…
I was able to let your representative and he new exactly what he had to do and were everything was.He was also very polite.
2 October 2026
Reply from Chubb Fire & Security UK
Dear Mrs Cohen,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Trevor,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Excellent knowledge and ability to help…
Excellent knowledge and ability to help & advise
25 September 2026
Reply from Chubb Fire & Security UK
Dear David,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Excellent Service As Always
Ori serviced our emergency lights and fire alarm. He was very professional, courteous and friendly without being intrusive and he did a very good job. No complaints!
2 October 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review for Ori! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Very personal and efficient service.
25 September 2026
Reply from Chubb Fire & Security UK
Dear Mrs Mason,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Engineer was excellent
Engineer was excellent, professional and super customer service skills 5 *
2 October 2026
Reply from Chubb Fire & Security UK
Dear Richard,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Gurdip,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
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