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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, most reviewers were let down by their experience overall. Customers frequently faced problems with payments, often receiving fines despite having paid or finding the process difficult. Many people found the customer service unhelpful, unresponsive, and hard to contact. Reviewers also pointed out confusing or contradictory signage at car park locations, leading to unexpected and often escalating charges. However, some customers noted that their appeals were frequently ignored, rejected, or even resulted in increased penalties. A few others reported being unfairly fined despite not having parked or being unable to find a space.

What people talk about most

Payment

Customers consistently express dissatisfaction with the payment process, frequently receiving fines despite... See more

Price

People report negative experiences with price, often citing disproportionate parking charges such as £60 or... See more

Location

Reviewers highlight negative aspects of location, with many stating they will not be parking there again and... See more

Customer service

Reviewers express widespread dissatisfaction with customer service, citing an inability to speak with a human... See more

Claim

Consumers find the claim process to be negative, with many reporting that their appeals are rejected despite... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Predators. Was there for under 20 minutes, fined £60 PCN at burgess hill market place waitrose carpark, took over 2 weeks for the letter to be posted through, have appealed it as this is completely un... See more

Rated 1 out of 5 stars

They have a suspiciously clunky app, anyone noticed this? It's almost as if they want it to screw up so they can fine you. Parked tbere weekly for three weeks, then randomly the payment didn't go thr... See more

Rated 1 out of 5 stars

Unclear signage at Marketplace Car Park in Burgess Hill. The signage at the entrance to the car park says 'Welcome to Waitrose', with the super market's opening times stated below. Many people have us... See more

Rated 1 out of 5 stars

one of the worst and rubbish company,been try to called them nearly 1 week,no body alive to answer any call or response as to get parking permit or information about parking in one of in Burgess hill,... See more


Company details

  1. Valet parking service
  2. Parking Garage
  3. Car park

Information provided by various external sources

Bank Park - The Friendly Face Of Parking. The Car Park Management Specialists.


Contact info

  • Chesterfield Road 84A, S8 0RS, Sheffield, United Kingdom

  • bankpark.co.uk

1.1

Bad

TrustScore 1 out of 5

227 reviews

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1-star

No history of asking for reviews

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1.1

All reviews

(227)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I don’t even want to give them one…

I don’t even want to give them one star!
I received a letter demanding £60 with photos of my vehicle, luckily I had my parking ticket, obviously the cameras are faulty and they had the nerve to say on this occasion they will cancel my parking fine, excuse me, I BOUGHT A TICKET! Do not park in these car parks, they also do not answer phone calls, awful company probably scamming lots of unsuspecting customers. BEWARE!!

15 February 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely disgusting vile robbers

Absolutely disgusting vile robbers.
Paid for my parking in Matlock
Got a fine of £100 so appealed sending them proof of payment.
To then get an email saying I had to either pay £15 admin fee within a specific time period or pay the £100.
Apparently I got one digit wrong when entering reg number but they can’t provide proof of this. My advice either avoid any carpark run by these thieves or film yourself paying so you have proof

7 January 2024
Unprompted review
Rated 1 out of 5 stars

Scandalous

This should be a zero.

This company operates a car park at North Staffs hospital.

You buy a ticket for the expected time and then take a good 10/15 minute walk to the hospital.

As with many visits to the hospital you are often delayed but sometimes delays are longer than anticipated.

The mainsite car park times your entrance and when you exit so you the pay the appropriate fee. A more relevant and sensible system.

But oh no Bank Park use cameras to fine you on your exit In my case £100 for a 20 minute overrun on my ticket.

This has to stop and these companies should be heavily regulated and forced to change their process.

10 March 2024
Unprompted review
Rated 1 out of 5 stars

Absolute spivs

Absolute spivs. Night time parking on Redditch. Really dimly lit car park - really not clear about ANPR - received a massive £100 fine for going 10 mins over parking time. Tried to use their app at the time and absolutely not clear about extra payments. TWUNTS.

9 March 2024
Unprompted review
Rated 1 out of 5 stars

Chapeltown Sheffield

Payed for 2 hours parking. Returned to my car within the time then received an emergency call so took the call in my car. This resulted in me running over because the cameras registered what time I entered and left the car park using my number plate. I had displayed the parking ticket and explained this to Bandit Park, sorry Bank Park, but they aren’t interested. The car park was in Chapeltown, Sheffield and isn’t very busy so I presume the locals are staying clear and have caught on to the ethics of the company.

13 February 2024
Unprompted review
Rated 1 out of 5 stars

Charge for parking 45 minutes, PCN letter arrived week late, no chance to appeal

On 131 Chatsworth Road, Chesterfield, I got charged for parking £60 as I was not informed to fill an ipad on the business premises with my car details. I was only parked for 45 minutes... I received the parking ticket a week late in the post only giving me 7 days to respond before the fee would go up to £100 (14 days from from the notice). Why was the letter so late giving me no chance to appeal? And for less than an hour? Never known anything like that from any parking company. Normally an hour minimum

13 February 2024
Unprompted review
Rated 1 out of 5 stars

Today received a fine of £60 from…

Today received a fine of £60 from BankPark Sheffield, the area had NO signs or Notices, to tell you it was a private car park.
No ticket machine.
Nothing at all in view anywhere, giving information about parking......
what is this a Scam?

19 February 2024
Unprompted review
Rated 1 out of 5 stars

Duke J.

Duke J.
That October 2022 I when on google to find help on my printer. I talked to a guy who help me with my printer this guy had an accent from Indian, he offered me a software protection on my laptop computer for $199.00, he told me to let my computer on so he can install that software protection on my laptop. I let my laptop on for him to install that software protection. I did pay him $199.00 on my associated Bank debit card. few days later, he called me and told me that he no longer have that software available, he when into my Park Bank account during his so called installation, he saw $23,00.00 in my Park Bank saving account he told me to enter in the account of $200.00 for a refund $200.00, when I pressed 2 on my computer keyboard he sent scammer program at the same time to move $20,000. from my saving to checking. He said he sent money to my park Bank account that was over refunded. I should go to Park Bank and wire him $19,500.00 and keep $500.00 for myself for my refund, and send him receipt, I did send him receipt for the $19,500.00. Not knowing that was my money he transfer from saving to checking. Park Bank employee that processed the transaction never asked me before wiring the $19,500.00 out of my account, if I made $19,500.00 available in my checking account to be wired. She wired $19,500.00 out of my account without asking me if I made that amount available to be wired. The next day I found out that I lost $19,500.00 out of my Park Bank saving account, I when to Park Bank and told the manager who processed the transaction, that I missed $19,500.00 in my saving account, she said she will reverse it, never been verse since October 12, 2022. The transaction took place on October 11, 2022, at noon. The scammer made the transfer in my account, when he told me to enter $2, he sent that black program down on my account to move $20,000.00 from saving to checking. the Bank manager has no defense or experience to protect park Bank customer’s money. With that much money going out of account, an experienced Banker would ask the account owner sitting there with her if he made $20,00.00 available in his checking account to be wired. Therefore, I lost $19,500.00 in the hand of Park Bank manager. I ordered the transaction but I made no fund available for the transaction. I am warning all the reader of this review, to stay way from Park Bank!.

16 February 2024
Unprompted review
Rated 1 out of 5 stars

What a scamming company

What a scamming company. I parked and paid via my card and still got a fine. I have proof via my banking app. You are a disgraceful company with no idea what you are doing. You need to run your company better than this. I have appealed since receiving the fine and this problem is still unresolved. I have consistently emailed them and they don't reply. I have now contacted rip off Britain about this situation. This company is terrible.

16 January 2024
Unprompted review
Rated 1 out of 5 stars

Be aware if the machine and app r down…

Be aware if the machine and app r down they will fine you and pass you on to collectors before you can appeal like i did but there judge jury and do what they want i apealed but by that time your fine is ahundred now im having to pay collecters 160.00 best parking else where

29 January 2024
Unprompted review
Rated 1 out of 5 stars

bank parking

This company is terible, i have a foreign car and they are chasing me for non payment i have given them payment advice from bank and also on the photos you can see the ticket that i purchased. i subimitte this on 9 12.2022 and have just received a letter saying they are not accepting my info. Just waiting now.

11 January 2023
Unprompted review
Rated 1 out of 5 stars

Absolutely disgusting company without…

Absolutely disgusting company without any ethics. I was wrongly accused of a parking offence for I vehicle I knew nothing about and I could prove so. I was hounded for 16 months for payment with threatening and intimidating letters. They went as far as taking me to court and we had a court day but 4 days before they had to produce their case to the court they discontinued court proceedings.

4 January 2024
Unprompted review
Rated 1 out of 5 stars

I purchaced a ticket from machine (The…

I purchaced a ticket from machine (The Farley Centre West bromwich),entered registration number correctly even though the screen was showing nothing and when the ticket came out it only had the letter h on ticket which is'nt even part of my registration.i proceeded to car and displayed ticket and was in time the the ticket end time.i left car park thinking nothing else.I then received a parking charge from this company and phoned to say i purchased ticket and they was willing to cancel charge if i paid £15 admin fee,i refused to pay the £15 as i had purchased my ticket under all legal requirments.I've now received letter from dclb baliffs company asking for £170.I shouldn't have to pay any of this as i purchaced ticket from a faulty machine and looking at other comments there are a number of other drivers that have had the same problem not my fault the machine is faulty.Any advice on this matter would be greatly appreciated??????

14 August 2023
Unprompted review
Rated 1 out of 5 stars

AVOID

AVOID! Got a fine despite going into the shop (have receipts as proof), appealed the £100 fine and denied.
Phone doesn’t work and rude replies to email.
Now got a bailiff letter for £170

20 December 2023
Unprompted review
Rated 1 out of 5 stars

Watch out for these guys

Watch out for these guys! Parked there every month, and now I got a letter from their debit collector asking for a £160 fine. All because their app couldn't extend my stay when I needed it. Been trying to get in touch since July 3rd, and only just got a reply saying I have to sort it with the collectors. Seriously terrible service!

11 December 2023
Unprompted review
Rated 1 out of 5 stars

The dreaded Car Park Operator

Parked in Redditch. The payment machine wasn't working so had no choice but to not pay. Received a threatening notice - two months later - to pay a £60 fine and knowing from reviews on their own sight that they couldn't care less about the machine problem I didn't waste my time arguing my case and paid up. I also blame the owners of the car park for letting a company like this operate here.

5 December 2023
Unprompted review
Rated 1 out of 5 stars

Paid for parking but keyed in 2 wrong…

Paid for parking but keyed in 2 wrong digits, kept ticket as proof of paying, company demands £15 admin fee for issuing a pcn, although really generously (not) enforcing the penalty charge. They also state that if it's the first offence, they let you off. If a £15 charge is letting you off?? As other people say one star is too generous. The review site says try to be constructive and helpful in my comments. How about accepting that if someone has actually paid for the parking and can prove it, they have not tried to evade the charge.

26 October 2023
Unprompted review
Rated 1 out of 5 stars

Lazy support, slow responses and poor advice

SHEFFIELD BUSINESSES - CHOOSE A DIFFERENT PARKING PROVIDER.
Parked outside my own gym, put in my registration and got a parking notice... politely challenged it following my Gym's process and Bankpark told me I need to go into the branch with the letter which they've already told me won't help. I cannot physically get to the gym anymore so they've essentially just given me an impossible task because of their mistake. This 'charity' company is a scam. I'd love to see some published 'charity' work they've done.

29 November 2023
Unprompted review
Rated 1 out of 5 stars

Total Scam Avoid Bank Park

Exactly same as other reviews. Received a letter for a parking charge of £100. This was a reminder letter yet I never received a previous letter. The telephone number given doesn’t connect so I wrote a letter to appeal. Within a week of receiving the £100 reminder letter I received a letter from a debt collector with notification that the charge had gone up to £170. Another appeal letter sent. Judging by the other reviews, not sending the first letter is a regular tactic and having no way to speak to them again is tactical. A total scam and this can not be allowed to continue.

11 September 2023
Unprompted review
Rated 1 out of 5 stars

Corrupt company

Paid for a parking ticket in Sheffield, next thing I received a £100 parking charge fee. On the letter it says “the charge has not been paid despite previous attempts to gain payment” yet that was the FIRST and ONLY letter I received. Fast forward a week and then I received a £170 DCBL letter twice saying if I don’t pay it it’ll be going to court. Absolutely ridiculous con. Will see them in court. 🤝🏻

26 October 2023
Unprompted review

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