Banner Department Reviews 

213
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and beautiful design of the products, often describing them as stunning pieces of art that exceed expectations. Many people cherish their items as unique keepsakes, frequently receiving compliments and proudly displaying them in their homes after events. The customer service is consistently described as amazing, with staff members being incredibly helpful, friendly, and responsive throughout the entire process. Reviewers highlight excellent communication, noting that the team goes above and beyond to accommodate design ideas and ensure satisfaction, often delivering products on time.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers describing it as unbelievable, stunning, and... See more

Quality

Users describe positive interactions with quality, consistently praising the high quality and craftsmanship... See more

Staff

Consumers consistently report positive experiences with the staff, particularly praising their communication... See more

Service

Customers had positive experiences with service, consistently praising the phenomenal quality and... See more

Customer service

Reviewers mention positive feedback about customer service, consistently describing it as great, excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The banner department, did such an amazing job of designing and making our wedding banner. They managed to pull a beautiful design from my very vague description and then we're ridiculously patient wh... See more

Rated 5 out of 5 stars

We ordered a custom banner for our wedding. Amy turned our rough sketch and various ideas into a great statement piece for the day and to hang on our wall afterwards! They were more than acco... See more

Rated 5 out of 5 stars

Absolutely smashed it! From the initial contact to the final product, I cannot fault these guys for what they do at all - their attention to detail, quality and communication were spot on. I’ve alread... See more

Rated 5 out of 5 stars

We asked the team to produce a banner for our wedding (to be a family keepsake afterwards) and Amy and Joe were so prompt with their communication all the way through. We went through a couple o... See more


Company details

  1. #4 of 8 best companies in Banner Shop

Written by the company

UK designer and maker of wool felt banners and pennants for creative people and businesses.


Contact info

4.9

Excellent

TrustScore 5 out of 5

213 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(213)

40 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Stunning

What a great service from start to finish. Communication was fab, helping me bring our banner to life and updates on the delivery. The finished banner is beautiful. After it’s been displayed at our wedding party it will take pride of place in our home. Thank you for making us the perfect bit of art that will fill us with joy daily.

29 January 2026
Rated 5 out of 5 stars

Perfect!

Customer service from the very beginning was impeccable! Nothing was too much trouble and we were so pleased with the finished product. We used the banner for our wedding and loved it so much it was part of the whole day - the Ceremony, then moved to top table, then finished with it on the DJ booth. Even now we’ve hung it in our living room! Totally worth the money and a keepsake we’ll have forever

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Company

An amazing experience using the Banner Department, great communication through out and the banner is going to be perfect for our big day.!!

12 December 2025
Rated 5 out of 5 stars

10/10 product and experience

Our banner arrived yesterday and we are sooo happy with it.
Amy was so attentive and helpful throughout the process.
Can't express how happy we are with the product and service. 10/10.
- Bright Side Tattoo

12 December 2025
Rated 5 out of 5 stars

Amazing

Amazing service. Sent my hand drawn design over to the team and they did the absolute best job, even better than we expected!! It's tricky when you are able to draw your design and then trust the people making something out of it but they absolutely smashed it out of the park! It's a beautiful keepsake for our big day that we will treasure forever

5 November 2025
Rated 5 out of 5 stars

I would highly recommend them to anyone thinking about a banner.

We ordered a custom banner for our wedding. Amy turned our rough sketch and various ideas into a great statement piece for the day and to hang on our wall afterwards!

They were more than accommodating on our design ideas and adjustments throughout the whole process. From enquiry to design and finally to delivery all was smooth and professional.

We absolutely loved our banner and received so many compliments from guests. It is so unique and something we will treasure for years to come.

I would highly recommend them to anyone thinking about a banner.

13 September 2025
Rated 5 out of 5 stars

Wedding and family banner

We asked the team to produce a banner for our wedding (to be a family keepsake afterwards) and Amy and Joe were so prompt with their communication all the way through. We went through a couple of design iterations and Amy didn't once make us feel we were being an inconvenience and always tried to meet our requests - the result was something really special. And when it arrived we were blown away by the level of skill and accuracy in the sewing.

It was such a statement piece for the wedding and we loved it and will continue to love it!

Thank you so much

I highly recommend!

7 October 2025
Rated 5 out of 5 stars

Incredible!

We had great customer service and the team helped us improve our design. The final product looks better than we imagined!

7 October 2025
Rated 5 out of 5 stars

Everyone needs a banner!

Amy was brilliant, getting in touch with the design and keeping me updated as it went.
And the quality is unreal, it is so detailed, excellently put together.
Thank you so much for my banner, I love it!

14 October 2025
Unprompted review
Rated 5 out of 5 stars

Really great experience from start to…

Really great experience from start to finish!
Excellent communication, fab design ideas and a beautiful finished product that we can’t wait to use on our wedding day and display in our home afterwards! Would recommend it to anyone and everyone.

9 October 2025
Rated 5 out of 5 stars

Absolutely smashed it

Absolutely smashed it! From the initial contact to the final product, I cannot fault these guys for what they do at all - their attention to detail, quality and communication were spot on. I’ve already had so many compliments on the banner from clients and potential clients. I’m so chuffed with it and will be proud to show it off wherever I take it. Thank you so much for bringing my idea to life!

19 September 2025
Rated 5 out of 5 stars

Brilliant customer experience - love our banner!

I had seen Banner Department advertised on social media and looking at their photos and what they could do, I was keen to see if they could bring my vision for a banner for our wedding to life.
the whole process has been so easy, communication was clear, and quick.
Every little detail was checked and the prototype was true to life. We LOVE our banner and can't wait to display it on our wedding day and in our home afterwards.

6 September 2025
Rated 5 out of 5 stars

Perfect wedding surprise

Banner Department delivered the perfect surprise for my partner at our wedding. Joe was very patient as we discussed the design and managed to agree something within budget. The final product was great quality and arrived within the agreed timeframe.

22 April 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look