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Octopus Energy for Business Reviews 

420
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 420 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor, often noting how employees go above and beyond. Many people highlight the outstanding customer service, describing interactions as pleasant, efficient, and personalized. The service provided is frequently described as straightforward and easy, with consumers appreciating the quick and simple process for switching suppliers. Reviewers also commend the fast response times, noting minimal waiting and immediate assistance. This overall positive user experience contributes to a stress-free and efficient interaction for most customers.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Customer service

Reviewers mention positive feedback about customer service, frequently highlighting the helpfulness and... See more

Service

People report positive experiences with service, often highlighting the helpfulness and efficiency of staff... See more

User experience

Clients share positive opinions on user experience, describing it as clear, informative, and a "breath of... See more

Response time

Customers had positive experiences with response times, frequently highlighting the speed and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I spoke to Jak today to move our business energy supply over to Octopus. These calls are normally a chore but Jak was exceedingly helpful, friendly and professional throughout. He went above and beyon... See more

Rated 5 out of 5 stars

First it was a pleasure to speak to someone without having to hold on for ages.The sales representative,Casey was friendly, precise and professional as she navigated me through the steps to swap my bu... See more

Rated 5 out of 5 stars

A fantastic very helpful lady who managed to take over my old 3 electric EDF Meters Energy Account successfully valid from the 27th July 2026 Highly recommended and very happy with a top marks sup... See more

Company replied

Rated 5 out of 5 stars

On behalf of a charity I had to speak to Octopus about renewing our tariff. I was fortunate enough to speak to Sunil who answered the phone very quickly and was extremely helpful, pointing out and se... See more

Company replied


Company details

  1. #4 of 41 best companies in Energy supplier
  2. #18 of 124 best companies in Business-to-Business service

Written by the company

Business energy can be simple. Clear pricing, smart tariffs and outstanding service - you can find it all here.


Contact info

Join the UK's business energy champions

Switch to simple, great value power from Octopus Energy for Business.

4.9

Excellent

TrustScore 5 out of 5

420 reviews

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4.9

All reviews

(420)

420 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First it was a pleasure to speak to…

First it was a pleasure to speak to someone without having to hold on for ages.The sales representative,Casey was friendly, precise and professional as she navigated me through the steps to swap my business electricity account to Octopus Energy which I must say at a better rate. Well done Octopus and Casey.

31 July 2026
Rated 5 out of 5 stars

Great Service over the phone

Great Service over the phone! Super clear and informative helped switch over from the headache which is SSE! Member of staff had my new account and everything sorted in no time! 10 out of 10!

31 July 2026
Rated 5 out of 5 stars

Wonderful service from Armand

Wonderful service from Armand! The first time I've rung as a customer (as opposed to an aspiring customer) and the experience couldn't have been more different from the former supplier! She was extremely helpful and even rang me back when I was unable to locate some numbers required. Thank you!

30 July 2026
Rated 5 out of 5 stars

WELL DONE JOSH

WELL DONE JOSH, SORTED EVERYTHING OUT FOR ME, VERY PATIENT AND EXPLAINED EVERYTHING.
RECEIVED EMAILS IMMEDIATELY AND GOT THROUGH TO OCTOPUS WITHIN MINUTES.

EXCELLENT CUSTOMER SERVICE!

30 July 2026
Rated 5 out of 5 stars

I spoke to Jak today to move our…

I spoke to Jak today to move our business energy supply over to Octopus. These calls are normally a chore but Jak was exceedingly helpful, friendly and professional throughout. He went above and beyond to help me with a query I'd raised a few times previously but gotten nowhere with and directed me to a third-party I'd need to speak with to resolve.

30 July 2026
Rated 5 out of 5 stars

Steven

Mev on customer services was excellent and sorted my problem fast and efficiently, and wasn’t giving up till she had…. 10/10

30 July 2026
Rated 5 out of 5 stars

Great Service at Octopus

Liv was so helpful in getting me to change over suppliers to business octopus. She answered every question and came out with a much better tariff than my current provider and as I already had a domestic supply with Octopus I got a nice bonus thrown in so am very happy to be with a good company.

29 July 2026

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