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Review summary
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I’ve followed Banton on Instagram for about a year and have loved their updates and watching an independent, creative company, grow. The passion they have for their product was clear… and their prod... See more
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Absolutely love my new pair of Banton Framework glasses! This is my third pair now and everything from the design, details, finish and customer service is superb - I'd highly recommend them to anyone... See more
Company replied
Banton Frameworks are a company of just two- Jamie & Lucy and their customer service and glasses are absolutely first class. It surpasses many companies who have their own customer service team... See more
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Company details
Written by the company
*Limited edition eyewear. Released 6 times a year.* Our eyewear is handmade in the UK from the finest materials and the highest quality components to create investment eyewear that is built to last. Eyewear straight from the hands that made them.
Contact info
Banton Frameworks, G140QQ, Glasgow, United Kingdom
- hello@bantonframeworks.co.uk
- bantonframeworks.co.uk
4.8
Excellent
85 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Absolutely Lovely!
As someone who's worn spectacles since I entered my teens, I must say that I was worried about ordering spectacles across continents knowing how wrong things can go and how annoying rectification can be.
However, the Linea A in spiced orange reminded me of someone whom I respected quite a bit and I bit the bullet. I received them in early June and now that I've had them for almost two months, I can confidently say that they are my favourite spectacles ever.
They feel substantial, the colour of the acetate is true to the website (which was quite important to me) and there are some lovely artistic flourishes such as on the metal inserts which most may not notice. The frames are a wonderful melding of classic and modern styling and I have received numerous compliments since I started wearing them. It is this attention to detail that sets the team at Banton Frameworks apart from their competitors. I'd also like to note here that the lenses used in the frames seem to be of good quality and I have no complaints in that regard.
Though the frames are large and heavier than my titanium pair, they have found themselves becoming my daily driver while the titanium pair have been relegated to my motorcycle helmet spectacles for their thinness.
Their customer service is also excellent. I did need to contact the team to get their advice on modifying the spectacles so that they would stop slipping off my face in the hot Indian weather. Jamie replied quite quickly with various options including instructions on hooking the spectacle arms. My local optician found his instructions quite useful and even admired the craftsmanship of the frames!
My only point of criticism would be the lens cloth. It looks lovely but it ends up spreading dirt all over the lens leaving it cloudy unless I use water for cleaning which may not be possible on the go. To be fair, I find this to be a problem with most spectacle lenses. My favourite cloth is the one that came with a pair of sunglasses that I'd ordered from another English spectacle maker called Bird Eyewear. For some reason, that cloth leaves the lens clear even when cleaning without water. I'd consider reworking the cloth, but this might just be a niche/rare complaint.
To conclude my rambling, I love my pair of spectacles from Banton Frameworks and hope they last me a long long time.
4 June 2024
Unprompted review
Reply from Banton Frameworks
Hi Ahustosh,
Jamie here 👋
Thank you so much for your kind and detailed review. We're thrilled to hear that you took the leap with the Linea A in spiced orange and that they’ve become your new favourite spectacles.
We know how daunting it can be to order glasses from afar, especially when adjustments can be tricky, so I'm delighted to know that everything from the acetate colour to the artistic details met your expectations. Your compliments on our attention to detail and craftsmanship truly warms our hearts.
I'm relieved my modifications made your frame more comfortable and secure to wear. (Comfort is king!) It's good to know my instructions were helpful to your local optician too.
Regarding the lens cloth, I appreciate your honest feedback. I understand how important it is to have a reliable cleaning cloth on the go, and I'll definitely look into this further. Your suggestion is valuable and will help us improve.
Anyways, thank you once again for your kind words and support Ashutosh. I hope your Linea A frames serve you well for many years to come.
Best wishes,
Jamie, co-founder
Mint Glasses.
I just received my glasses, and the quality is second to none, order was easy, and communication was excellent all the way through friendly and helpful.
I am already looking forward to me next pair.
Jough Watson
15 July 2024
Unprompted review
Reply from Banton Frameworks
Virtual high-five Jough ✋
You know, reviews like yours are like rocket fuel. It get's us spectacle-makers GOING.
In fact, I just screen shotted your kind words for some bragging and swagging in a future email newsletter sometime.
Thank you so much.
Jamie, co-founder
Banton Frameworks: My Eyewear Savior (and style icon) in Taiwan's humidity
Living in Taipei, finding glasses that can withstand the elements while looking stylish is a challenge. Enter Banton Frameworks' K-BLK specs – my absolute holy grail. Seriously, I love them so much I just bought a second pair!
When my first pair started showing wear and tear from the salty Ocean air, I reached out to Banton Frameworks.
Co-founder Jamie personally took on the task of refurbishing them, and they came back looking brand spanking new. It's this level of dedication that sets Banton Frameworks apart.
Honestly, I've never experienced such fantastic customer service. The team is responsive, friendly, and goes above and beyond to make sure you're happy.
If you're looking for top-notch, fashionable eyewear hand-crafted by a company that truly cares, look no further than Banton Frameworks. They've won me over!
16 July 2024
Reply from Banton Frameworks
Hi Erling,
Thank you so much for your fantastic review! I'm absolutely thrilled to hear that you're loving your refurbished K-BLK specs.
When I read 'holy grail of eyewear' I know the job's been a good one.
I was more than happy to re-polish your first pair of K-BLK spectacles, and it means a lot to me that you appreciated the effort.
Lucy and I are always more than happy to ensure you're delighted with their glasses, long after they were purchased.
Your feedback about our customer service really made my day – it's very gratifying to know that our dedication has made a difference for you.
Thanks again for choosing Banton Frameworks and for spreading the word about our work. We're honoured to have you as a loyal customer, and I look forward to keeping you stylish for years to come!
Best wishes,
Jamie, co-founder
Stylish, spectacular, awesome, elegant....
The star ship Enterprise was equipped with Scotty the engineer which was an acknowledgment to the exceptional engineering that was to be found in Scotland's shipyards.
Hopefully the next Star Trek movie will have the whole cast sporting spectacles made by Lucy and Jamie aka Banton Frameworks.
These glasses are of exceptional quality that as well as looking extremely durable have bags of style and elegance.
I feel like a man transformed when I wear them, I think they are going to be a defining characteristic of me from now on. I had a few social engagements over the weekend and couldn't help feeling that I was noticed because I was oozing style.
Lens quality was perfect, I'm sure I've had anti-glare previously but this seems to be more effective than previously.
Personally I can't wait to buy the next pair :)
7 June 2024
Unprompted review
Reply from Banton Frameworks
Hi Andrew,
Wow, what an incredible review!
We’re thrilled to hear that your new glasses have made such a positive impact on your style and confidence.
It’s fantastic to know that they’ve become a defining characteristic for you and that you felt noticed and stylish at your social engagements.
As you know, we take great pride in the quality and design of our glasses, so it’s wonderful to hear that you find them both durable and elegant. We’re also delighted that the anti-glare lenses are working so well for you – clear vision is a game changer!
Thank you for sharing your experience with us. We can’t wait to help you find your next pair and keep you looking stylish!
Lucy & Jamie, co-founders
Banton Frameworks Service
The service from Banton Frameworks is second to none. I had made a mistake when ordering and despite this Jamie took the time to find out what had gone wrong and helped put it right. The Glasses have just arrived and they fit perfectly, the clarity is impressive and I can see much better than my previous pair. Do not think this is an "Internet" company. The personal touch is deeply embedded in the Company and they have blended the online ease of ordering with personal service perfectly.
26 April 2024
Unprompted review
Reply from Banton Frameworks
Hi Kevin,
Thank you so much for your kind words and for sharing your experience with Banton Frameworks.
We're thrilled to hear that you're pleased with your new glasses and that they fit perfectly. It's wonderful to know that we were able to help correct your order and ensure everything went smoothly.
We pride ourselves on combining the convenience of online shopping with a personal touch, and it's incredibly gratifying to hear that you felt this throughout your experience.
Your satisfaction is our top priority, and we're delighted that you can see the difference, both literally and figuratively.
If you ever need anything else, don't hesitate to reach out. Enjoy your new glasses and thanks again for your lovely review!
Warm regards,
Lucy & Jamie, co-founders
Beautiful frames and fantastic customer service
I want to say firstly, the product is top notch. If you are looking for frames that are special and make a unique statement, Banton Frame Works is the frame for you. The website is easy to use with all of the information you could need to make your decision. The customer service is fantastic. (I live in Canada and we managed to tackle a payment issue, totally my fault, in real time ON A SATURDAY! Thank you, Lucy.)
The product arrived and did not disappoint. The box, packaging, cloths, and note were are wonderful touch. It really did make the whole experience special.
I ordered two pairs and I do not think they will be my last.
17 April 2024
Unprompted review
Reply from Banton Frameworks
Hi James,
Thank you so much for taking the time to share your experience. We're absolutely thrilled to hear you're so happy with your new frames!
It's music to our ears to know that you found our handmade spectacles to be of such good quality. We dedicate ourselves towards creating frames that are not only visually stunning but also deliver that special touch you're looking for.
Furthermore, we're pleased you found our website so user-friendly and informative.
Kudos for your remarks about my outstanding customer service! We're all about going the extra mile, even if it means tackling a payment issue at the weekend. (We've got you!)
And as for the unboxing experience, it's nice to know it added an extra layer of joy to receiving your frames. Every detail counts, right?
We can't thank you enough for choosing Banton Frameworks. We're already looking forward to welcoming you back for your next pair!
If you ever need anything, just give us a shout. We're here to make sure your 'frame game' stays strong.
Warm regards,
Lucy & Jamie, co-founders 😊
Amazing glasses
Amazing company. The whole process was easy and the end result was fantastic. My prescription glasses are the best quality and fit I've ever owned and at a price that was unbelievable.
10 February 2024
Unprompted review
Reply from Banton Frameworks
Dear Andrew,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had an amazing experience with Banton Frameworks. Your satisfaction is our top priority, and we're delighted to know that the entire process was easy for you.
It's fantastic to hear that your prescription glasses not only meet but exceed your expectations in terms of quality and fit. We believe everyone deserves the best when it comes to eyewear, and we're glad we could provide that for you.
As you've experienced, we strive to offer the best quality frames and we're overjoyed to know that you found the pricing to be unbelievable. Your feedback encourages us to continue delivering exceptional value to our customers.
If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We appreciate your trust in us and look forward to serving you again in the future.
Enjoy your new glasses Andrew and thanks again for your support.
Warm regards,
Lucy & Jamie, co-founders
These glasses are truly a cut above any…
These glasses are truly a cut above any other glasses I have worn so far. The craftsmanship and expertise that has gone into them is clear to see. I feel you can achieve so much with the frames you choose….I mean they can show so much of your personality, and these are so obviously not off the shelf! I feel like “me” when I wear them! Also the customer service is wonderful, like customer service used to be, you can see that Jamie and Lucy really do care about their frames. I would recommend Banton to anyone, keep creating guys, you are doing something very special…!😊
27 January 2024
Unprompted review
Reply from Banton Frameworks
Kate,
Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that our glasses have exceeded your expectations and that you appreciate the craftsmanship and expertise that went into creating them. It warms our hearts to know that you feel a true connection to your frames, and we're honoured to play a part in expressing your unique personality.
We're also delighted to hear that our customer service has left a positive impression on you. Your recommendation means the world to us, and we're grateful for the opportunity to make frames for you.
Best regards,
Lucy & Jamie, co-founders 😊
"Just wanted to thank you for my…
"Just wanted to thank you for my spectacles, they are the nicest pair of glasses I've ever worn. The quality is superb and they look amazing, I've had work colleagues and friends all say how much they like my new glasses! Just the confidence booster I could do with.
So, well done Jamie on making fabulous quality glasses for me, I'll be ordering my next glasses from you guys and no one else!".
29 January 2024
Unprompted review
Reply from Banton Frameworks
Dear Colin,
Wow, thank you so much for taking the time to share such a fantastic review! We're absolutely thrilled to hear that your spectacles are not only the nicest pair you've ever worn but also a confidence booster – that's the kind of feedback that makes our day!
As a small team of just two makers, your kind words go a long long way. It's always a pleasure to hear that our spectacles are not just meeting but exceeding expectations. We take pride in delivering superb quality, and it's heart-warming to know that your friends and colleagues have also noticed the amazing look of your new glasses.
Wishing you continued confidence and style with your new glasses!
Best regards,
Lucy & Jamie, co-founders
Disappointing Purchase due to Scale/Support
Customer service with the order was pretty disappointing considering the model the company uses to sell glasses. I have ordered several pairs of glasses online from different retailers and all did better jobs at supporting me through the purchase and specifically providing "how to fit" the glasses properly once received since there is no optometrist associated with the transaction. Banton provides nothing to help you fit the glasses once you get them. I live overseas and was not able to send them back and forth to have them fitted, so I was completely left on my own. I still don't feel the glasses fit properly but, buyer beware, I will have no recourse since I am an American customer. I am also disappointed with the "try on" feature on their website. The glasses were much more scaled to my face size than what the actual glasses are. The frames are WAY oversized for my face and I feel truly that their glasses are sized for men and do not feature female proportions. Will not buy glasses overseas again. Learned a tough lesson through this.
13 December 2023
Unprompted review
Superb quality.
The best glasses I have ever had bar none. You can see and feel the hard work that goes into creating these works of art. They are stylish and timeless, substantial without being too heavy, every detail has been thought out, they scream quality. When you have any kind of question the co owner, Jamie answers timely and thoroughly so you can place your order with confidence. I am beyond satisfied with my new glasses and I know they were made to last a very long time, the customer service is unparalleled. I highly recommend them, you can’t go wrong with any of these beautiful frames. Thank you Banton Frameworks!
18 December 2023
Unprompted review
Reply from Banton Frameworks
Dear Maria,
Thank you so much for taking the time to share your wonderful experience with Banton Frameworks on Trustpilot! We're both absolutely thrilled to hear that our glasses have exceeded your expectations and that you appreciate the hard work and attention to detail that goes into each pair.
It warms our hearts to know that you find our frames stylish, timeless, and of the highest quality. We take great pride in crafting pieces that not only look fantastic but also stand the test of time. Your kind words about the weight, thoughtful details, and overall quality truly mean the world to us.
We're especially grateful for your shout-out to Jamie, our co-owner. Providing excellent customer service is a top priority for us, and Jamie is delighted to hear that his timely and thorough responses have made your experience with us enjoyable and confident.
It's fantastic to hear that you're beyond satisfied with your new glasses and that you trust they will last for a very long time. We can't thank you enough for recommending Banton Frameworks to others – your endorsement means everything to us.
We look forward to welcoming you back for your next pair of glasses. It's customers like you that make what we do so rewarding.
Thanks again for your support.
Lucy & Jamie, co-founders
Beautiful frames, excellent craftsmanship, superb customer service
The title says it all really. I recently purchased glasses from Banton Frameworks, and I'm thoroughly impressed.
I was a bit apprehensive about buying frames online as a first time customer as I had previously bought frames from the high street. However, the frames that Jamie and Lucy produce are of excellent quality. I love the way the frames feel robust at the hinges when you open them - I think that’s a true testament to the craftsmanship that’s gone into making these glasses.
Beyond the product itself, their customer service is outstanding—responsive, knowledgeable, and genuinely committed to ensuring customer satisfaction. I highly recommend this company for anyone seeking high-quality, well-crafted eyewear.
Cheers!
15 December 2023
Unprompted review
Reply from Banton Frameworks
Thanks Jon, for taking the time to write us a review. We understand the initial apprehension that can come with buying frames online, especially as a first-time customer, and we're thrilled to have exceeded your expectations. Thank you for recommending us to others, we're truly grateful for your support!
Bad customer service ruins it
Ordered a case online. Used a self populating app for vouchers (PayPal Honey) who added a code that gave me £25 off the order. Order was shortly canceled by the company with no explanation but received one on asking. Was told it’s because the code was not for use with that product. Fair enough. Did try and explain that if a code works on a product then the discount should be honoured but fair enough if not. Additionally it’s the merchant’s responsility to assign discrete codes to products, not up to the buyer to know which codes are for what especially if autopopulated by an app like Honey. Again, fair enough if not honoured (even though it’s bad practice). What I didn’t appreciate was the statement by Lucy that I knew the code was not for the case and the insinuation that I was essentially trying to misuse a code to get a discount. Bad form and I did not place another order, and have not recommended them to a friend who was eyeing their spectacles. A shame for their customer service and unfounded insinuations.
28 November 2023
Unprompted review
Reply from Banton Frameworks
Dear Georgios,
Our sincere apologies for any inconvenience you may have encountered. We highly value your feedback as it helps us identify areas for improvement and ensure a better service for our customers.
First and foremost, we appreciate your frustration regarding the cancellation of your order and the explanation provided for the use of the discount code. We understand that the situation has left you dissatisfied, and for that, we genuinely apologise.
Your feedback regarding the use of voucher codes and their assignment to specific products is duly noted. We understand the frustration that can arise when codes are not clearly associated with particular items. While we strive to enhance our system and processes continually, we acknowledge that there may be room for improvement in this aspect of our service. This has been ammended and thank you for bringing this oversight to our attention.
We regret any misunderstanding that may have occurred during your interaction. It is never our intention to make customers feel as if they are being accused of improper conduct. We appreciate you bringing this to our attention, and we assure you that we will address this matter internally to prevent similar instances in the future.
Customer satisfaction is of the utmost importance to us, and we genuinely regret that your experience fell short of your expectations.
Kind regards, Lucy Co-Founder
My beautiful Banton frames
Thank you Lucy, thank you Jamie for my wonderfully original frames.
Beautifully designed and superbly engineered, attributes not often seen these days.
Proudly wearing these Scottish-made specs, this 75 year old feels much more confident and relaxed - a real boost to my old age!
Thank you both.
PS - the graphics and eco-friendly presentation pack are superb too.
9 October 2023
Unprompted review
Reply from Banton Frameworks
Dear Roger,
Wow, your heart-warming words have truly made our day! 🌟 Thank you so much for taking the time to share your experience with our frames on Trustpilot. Lucy and I are absolutely thrilled to hear that you're not just satisfied but genuinely delighted with your Scottish-made specs.
It's incredibly rewarding to know that our commitment to both beautiful design and superb engineering has made a positive impact on your confidence and relaxation. Your satisfaction is the ultimate testament to our efforts, and it warms our hearts to think that we've contributed to a real boost in your golden years!
We're also delighted that you appreciate the little details (all the ones that add up!) Sustainability is a core value for us, and we're over the moon that it resonates with you too.
Wishing you many more years of stylish confidence in your handmade glasses.
Kind regards,
Jamie, co-founder
The frame works are just perfect
The frame works are just perfect. If I ever have to buy new frameworks, for sure they will be from Banton.You are not going to regret if you buy from them.
18 October 2023
Unprompted review
Reply from Banton Frameworks
Thank you for your wonderful feedback! We're thrilled to hear that our frames are perfect for you. We appreciate your confidence, and we look forward to serving you again in the future.
Truly spectacular in every way
Truly spectacular in every way
If you care about your eyewear, love modern and innovative design then this is truly the go to company for you.
UK made designer frames at an incredibly competitive price.
From the website through to the glasses and packaging every single step oozes quality. The craftsmanship is second to none.
Outstanding , designer eyewear , made in the UK - do not hesitate - you won’t regret it.
13 October 2023
Unprompted review
Reply from Banton Frameworks
Hi Andrew,
Thank you SO much for taking the time to share such a heart warming review! 😊 We're thrilled to hear that you found our eyewear so spectacular. Your kind words about our work has truly made our day.
As a team of just two makers, we pour our passion into every step of the process, from designing on our website to carefully crafting each pair of glasses, and it's incredibly rewarding to know that you've noticed the quality that goes into every detail. We believe in creating outstanding designer eyewear that reflects our commitment to craftsmanship, and your feedback reassures us that we're on the right track.
Your encouragement means the world to us Andrew, and we're honoured that you chose Banton Frameworks for your eyewear needs.
Thanks once again for being a Banton Frameworks ambassador. We look forward to make more frames for you in the future.
Kind regards,
Lucy & Jamie, co-founders
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