GLS Ireland Reviews 

Great service

Prompt and secure, excellent service again by GLS . Thank you

Courier was lovely and timing was great. No damaged boxes which is always a worry with Christmas presents! Thanks!

Your delivery person arrived at my residence and called, asking me to come downstairs immediately. I pointed out that the delivery was scheduled for Thursday; he arrived today. I explained that I am currently at work and won't be back until 8:00 p.m., but there is someone nearby who can come and receive the package. I asked him to wait—it would take at most 3 or 4 minutes—but he began using abusive language towards me. He flatly refused to hand over the package and continued to verbally abuse me. I would like to file a formal complaint regarding this.

I told him that you had used abusive language towards me; I will complain to you. He replied that he doesn't care at all: ‘**** a shit’.

Parcel with GLS for 5 days before it allegedly was delivered , no package, recieved email an hour after they said it awas dropped with my initial signed on it (i signed nothing ) Entered then into to and fro with gls services to which they described situation as dispute to which they need to go and look at the definition of the word , No dispute they lost my package and as today is the last day of dispute process it is now defined as gone and i have to go back to original vendor . Not the first time with this crew but anywhere i see a vendor offering them as courier i will avoid or try to seek a different way of dispatch
Rob D18

The items were delivered to the wrong building and effectively left on the street. It was by the grace of god we discovered it by accident. No text or email confirmation that the items had supposedly been delivered. Not a courier company to use if you value your customers.

I was satisfied, everything went faster than expected. Thank you more

In time, at the time it was supposed, with tracking. Excellent.

This company has improved considerably in recent times. I order from M&M and it's M&M that can be slow in getting the parcel to GLS but when GLS recieve the parcel it's delivered to me in 24 hours.

very good got it early in the morning before i left the house highly recommended

Amazing delivery arrived in exceptional conditions

Items not delivered

Good evening. I am not at all happy with how the package was delivered. They marked it as "delivered," but there was nothing there. I went outside to look, and they had just tossed the package on the ground in front of my neighbor's door. What the hell is this supposed to be? 🤬🤬🤬 And this isn't the first time.

The delivery arrived as expected and the driver, as always, was friendly and helpful. He always insists on placing the parcel in a way that I can handle it. I really appreciate that.

It sends you a text that your parcel is being delivered today.

Parcel number
21600604808

Parcel number
21600604818

Parcel number
21600604817

This is now the EIGHTH CONSECUTIVE TIME I have experienced the same unacceptable delivery behaviour from GLS Ireland. Eight times I have had to deal with the same problem, and despite repeated complaints, numerous assurances and a conversation with a manager, absolutely nothing has changed.

Once again, my parcels were dumped at the front gate instead of being delivered to my front door. I am disabled, which makes this particularly unacceptable. This latest time, the parcels were left outside in torrential rain, leaving one box badly soaked, damaged and practically turning to mush. There was also no proper notification from the driver.

Approximately a month ago, a GLS manager specifically assured me that the matter would be investigated and the drivers retrained. So what happened to that promise? Where is the investigation? Was the retraining ever carried out? Because the very next delivery has resulted in exactly the same behaviour.

Eight consecutive failures are not an isolated mistake. They are a pattern of repeated service failure that GLS has repeatedly been given the opportunity to correct.

What makes this even more infuriating is that GLS Ireland is always quick to reply to my zero-star Trustpilot reviews. The apologies and reassuring public responses keep coming, but the actual service never improves.

GLS seems perfectly capable of finding the time to respond publicly to criticism, yet somehow incapable of resolving the very problem being reported. What is the point of repeatedly telling me that my complaint is being taken seriously when the next delivery proves otherwise?

I am sick and tired of generic apologies, copy-and-paste responses and promises that my complaint has been forwarded to the relevant department. I have heard it all before. I do not want another apology. I want somebody to take responsibility and actually fix the problem.

I have now escalated this matter to ComReg and the CCPC. I have photographs documenting the latest delivery and the damage caused by leaving parcels exposed to torrential rain.

I have complained eight times about essentially the same issue. I have explained that I am disabled. I have spoken to management. I have been promised an investigation and retraining. Yet here I am again, dealing with the exact same unacceptable situation.

How many complaints does it take before GLS Ireland actually does something? Nine? Ten? Twenty?

Customer service is not about posting a sympathetic reply on Trustpilot. It is about putting things right. Based on my experience, GLS Ireland appears far better at replying to negative reviews than it is at learning from them.

I will continue to keep records of these incidents and the correspondence relating to them.

And when GLS inevitably replies to this review with another apology and assurances that my feedback is important, I would like an answer to one simple question: WHY HAS NOTHING CHANGED AFTER EIGHT CONSECUTIVE COMPLAINTS?

I have completely lost confidence in GLS Ireland. The service has been appalling, the promises have proved ineffective, and the repeated failure to address a known problem is beyond frustrating.

If you have a choice of courier, think carefully before using GLS Ireland.

GLS Ireland: stop replying to my reviews and start fixing your deliveries.

ZERO STARS. ABSOLUTELY DISGRACEFUL.

I have photo evidence if i could attach i would

Fantastic service as usual, the phone call before delivery is a real godsend! The driver is always very professional yet helpful.