GLS Ireland Reviews 

Woeful experience with GLS. Two occassions this year, two pacakges never delivered with one listed as delivered and for the past 3 months the other is "still on its way to the final parcel destination" when i put the tracking number in. Their customer service is pointless with no ability to resolve their constant delivery issues. I pointed out that I never recieved a package but because their system said it was delivered this was thrown at me as an attempted defence. However, they couldnt provide any proof of delivery in the form of a photo and then eventually sent me a picture of a 'package' as proof of delivery with no surroundings visible or signature to prove receipt so essentially just sent me a picture of a non-descript package that could have been taken anywhere. I dont know having read all the similar reviews how they are in business and exist at this point. I dont know where all these missing pacakges end up but it has to be investigated. Awful awful disgraceful 'service' if you can call it that. What a disgrace of a company when you read their reviews

3rd delivery in a row where a package was out for delivery but was not actually delivered on the day. How many times does this need to happen before they actually take action to resolve these issues and the incompetency within their company. All I keep getting is apologies, when am I actually going to get results?????

Order 21599861330 - dumped at gates by roadside. AGAIN. Nowhere near the house and where anyone driving by could have easily stolen it. Ive contacted the sender so hopefully they will stop using them

Company was great with customer service will definitely be using again.

What a great company. Shipping was great. Very prompt delivery

Perfect experience! Customer service was very helpful.

Great service

Good service

Said my parcel will be delivered today. No calls, nothing....I opened my tracking and says "The parcel could not be delivered as the consignee was absent." How you know I'm absent if you didn't call??? Every time like that. Shame on yous. Will never buy anything again if I see that you are gonna process the delivery.

Very efficient 100pc

All the items inside the box were OK however the box was fully open and a bit broken on the side. It looks it wasn't sealed properly. Now this could be the fault of the seller and not the delivery service,I don't know.

Regular driver always friendly- excellent service

I’m living in the Lucan area and out delivery’s were always very hit and miss but the last few months I have seen a significant improvement in the service. They are always on time if not before they were due, left in a safe place and never an confusion, the delivery driver is always so pleasant and friendly and goes above and beyond to make sure I get my parcels. I got talking to him today for a few minutes and I’m so surprised in the work that happens behind the scenes before the parcel even gets to myself fair play he works so hard and it really shows the service has come on leaps and bounds the last few months and myself and the neighbours have all commented on the professionalism of the delivery driver. Also noted today he had an electric van, amazing to see them showing interest in the environment 10/10 service for me well done 💯

Never use GLS again! I’m waiting for a parcel from Spain; it was due to be delivered yesterday, and the only reason given for why it can’t be delivered is that they’re running behind with deliveries within Mayo due to staff shortages, and that the customer should be patient. It makes me wonder what sort of company this is – does the boss himself deliver the parcels to the west here? What are companies supposed to do that rely on urgently needed spare parts and, unfortunately, have them sent via GLS? Or do we in Mayo not count as customers? Unfortunately, I couldn’t select any of the other delivery options – for whatever reason – so I’m resigned to the fact that the CEO will personally deliver my parcel by stagecoach in early December.

Very good, on time and parcel was fine too.

I have to say this delivery was very smooth, gls informed me once they had received the item and it was delivered within the day, delivery driver was lovely too.

I dropped off a parcel and it sat in the shop for over two weeks awaiting collection. The GLS system recognised that the parcel was in the shop but no attempt was made to collect. I sent two emails to GLS but both were totally ignored.
To make matters worse, I don't live in Ireland (was visiting for the day when I left the parcel) so I wasn't able to go to the shop to retrieve it. Fortunately, the shop owner assisted and I changed to DPD who collected and deleivered within 24 hours. I will never use GLS again and I await a refund.

Reliable, quick and never any issues to date