Bare Bones Pet Supplies Ltd Reviews 123

TrustScore 3 out of 5

3.0

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Rated 4 out of 5 stars

Normally 5 star service (I’m a prev customer) On this occasion 4 stars only due to lack of communication: I emailed asking if it has been dispatched (and which carrier service) - no replies to... See more

Rated 1 out of 5 stars

Ordered a planet dog orbee tuff bone which arrived in good time, however despite it supposedly being a tuff bone my 18 month old took a lump out of it within 10 mins. I messaged bare bones to complai... See more

Rated 5 out of 5 stars

Really pleased with this dog treat bag; just the size that I was looking for and a shallow depth (which makes it easier to get treats out quickly when training). Good quality material, removable inner... See more

Rated 5 out of 5 stars

Great dog boots - arrived safely after a week. Was slightly concerned initially due to lack of email to say they had been despatched and then unable to reach company through phone or email. But used ‘... See more

Company details

  1. Pet shop

Written by the company

Bare Bones is a family run Online Pet Shop and we believe you get out what you put in. With this in mind we have carefully chosen premium brands, and natural, high-grade foods and treats, to ensure you can confidently choose products that are healthy, hard wearing and stand the test of time for even the most active pet.


Contact info

3.0

Average

TrustScore 3 out of 5

123 reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

I purchased a chew toy for my puppy

I purchased a chew toy for my puppy. He had it about an hour and he had chewed the hand of Barkley, not very good as he could have swallowed it or worse still choked on it. Maybe they could look at the materials they use.

23 August 2021
Bare Bones Pet Supplies Ltd logo

Reply from Bare Bones Pet Supplies Ltd

Hi Kim,

Thank you for taking the time to leave us feedback. We are sorry the toy you chose was not suitable for your puppy.

You said your puppy had it for about an hour and chewed it however the DOOG stick is not intended for chewing sessions, instead it is designed as a fetch/throw toy for interactive play with your dog. This is stated on the product page and as always we recommend pets are supervised while playing.

We do have a selection of puppy toys that are suitable for teething/chew sessions and if we can help in the future please get in touch.

Best wishes
Bare Bones

Rated 5 out of 5 stars

Planet Dog Orbee-Tuff bone

I ordered the bone on the Sunday afternoon and it got delivered on the Monday.

I first bought a planet dog bone for my toy poodle 12yrs ago from a well known pet shop and all my pups have had one since, even bought them for family pets, tho it is getting harder and harder to find this exact one. At one point the price was ridiculous on other sites!

But Bare bones pet supplies was the cheapest I’ve found in years and I must admit I really was shocked at the speed of delivery.
Will be ordering from them again

19 August 2021
Rated 5 out of 5 stars

Great product

Great product, doggie loves her bones and the service is fast from purchase to delivery.

11 July 2021

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