Bare Bones Pet Supplies Ltd Reviews 123

TrustScore 3 out of 5

3.0

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Rated 4 out of 5 stars

Normally 5 star service (I’m a prev customer) On this occasion 4 stars only due to lack of communication: I emailed asking if it has been dispatched (and which carrier service) - no replies to... See more

Rated 1 out of 5 stars

Ordered a planet dog orbee tuff bone which arrived in good time, however despite it supposedly being a tuff bone my 18 month old took a lump out of it within 10 mins. I messaged bare bones to complai... See more

Rated 5 out of 5 stars

Really pleased with this dog treat bag; just the size that I was looking for and a shallow depth (which makes it easier to get treats out quickly when training). Good quality material, removable inner... See more

Rated 5 out of 5 stars

Great dog boots - arrived safely after a week. Was slightly concerned initially due to lack of email to say they had been despatched and then unable to reach company through phone or email. But used ‘... See more

Company details

  1. Pet shop

Written by the company

Bare Bones is a family run Online Pet Shop and we believe you get out what you put in. With this in mind we have carefully chosen premium brands, and natural, high-grade foods and treats, to ensure you can confidently choose products that are healthy, hard wearing and stand the test of time for even the most active pet.


Contact info

3.0

Average

TrustScore 3 out of 5

123 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great service

I know what you are up against in the retail scumosphere, so it must be difficult. Your products were as described AND brilliant.

Would definitely use BB Pet Supplies again.

The cat seems happy too.

25 May 2021
Rated 5 out of 5 stars

Professional and personable!

Lisa at Bare Bones was a pleasure to deal with. Although there was a delay in getting my item (through no fault of their own), Lisa’s constant communication made the process a pleasant one and she found an alternative solution for me. I would highly recommend this company and would use them again in a heartbeat! Thank you, Bare Bones!

28 April 2021
Unprompted review
Rated 5 out of 5 stars

Dog walking belt/bag

bought the perfect belt/bag for my dog walks. Great product, it has plenty of space for money, phone, tissues and of course doggy essentials- poo bags and ball!
Really pleased with this as been wanting something like this for a while.

6 April 2021
Rated 5 out of 5 stars

Great service, Great purchase

I contacted Bare Bones by email on a Thursday they responded straight away to my questions,,I wanted a snuggle puppy for my puppy that I was collecting on the Saturday. I placed my order Thursday afternoon, my order arrived the next day, I am delighted with my purchase my puppy slept from the first night without crying also with the prompt service I received.

4 April 2021
Rated 5 out of 5 stars

Great products and prices.

Great products and prices. Superfast delivery and brilliant customer service. Highly recommended.

29 March 2021
Bare Bones Pet Supplies Ltd logo

Reply from Bare Bones Pet Supplies Ltd

Thanks for your review and positive feedback. Glad we could help.

Best wishes
Bare Bones

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