Bargain Hardware Reviews 

248
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the super fast delivery, great value, and the extremely secure packaging that keeps items completely safe during transit. People also highlight the exceptional customer support, noting that the friendly team is extremely helpful, prompt, and always quick to resolve any questions, concerns, or technical needs. Some reviewers were not happy with hardware issues, mentioning faulty components or products experiencing unexpected problems shortly after purchase. Additionally, a few people mentioned difficulties with customer support responses, delayed communication, or frustrating return processes when things went wrong.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with some consumers reporting fully functional... See more

Customer service

People report positive experiences with customer service, frequently praising the friendly team and instant... See more

Service

Users describe positive interactions with service, highlighting efficient support and fast response times.... See more

Delivery service

Consumers find delivery service to be marked by satisfaction, frequently highlighting quick and reliable... See more

Quality

Reviewers express mixed feelings regarding quality, as some consumers highlight well-built workstations with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used this company before and been very happy with the products and service. All very professional with reasonable policies and good support. Items were packed with far more care and attention than I'v... See more

Company replied

Rated 5 out of 5 stars

I have had very good experiences with Bergain Hardware. Their customer service is always top notch. During my last purchase, my new hard drive failed after three months. They successfully resolved the... See more

Company replied

Rated 5 out of 5 stars

Buying refurbished is always a pain, however BH have really made it easy. We originally bought a workstation to see what the company delivered. I have had the unit sent to me apart and it is well... See more

Rated 5 out of 5 stars

I made a mistake adding two low-profile NICs to an order when I wanted one low-profile and one full height. Bargain Hardware made sure that this was corrected - someone went and found the package read... See more


Company details

  1. Computer Shop

Information provided by various external sources

bargain hardware specialize in refurbished enterprise class IT equipment. We stock HP, Dell and IBM Rack servers alongside high-end workstations and business class desktop PC's. Our huge inventory of systems and components allows us to provide configure-to-order servers, workstations and computers from the worlds leading IT manufacturers. Delivering high-quality, reliable, enterprise class products at affordable prices.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

248 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(248)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company.

Just bought a hi-end refurbed workstation from BH. (HP Z8G4 768GB RAM). Very helpful support chap gave me lots of info before I bought. The cost was less than half of a new system. The workstation came within 4 working days, whereas I was quoted about 4 weeks for a new top-end Workstation. I will definitely be back!

21 March 2024
Unprompted review
Bargain Hardware logo

Reply from Bargain Hardware

Hi Mark, thank you for taking the time to leave this review! We're very happy to see you're satisfied with your new workstation, we look forward to hearing back from you soon!

Rated 5 out of 5 stars

Amazing company

Amazing company. Customer service is 10/10. I stupidly ordered the wrong ram for my pc and the awesome customer service rep helped with a refund and even asked for my pc model and sent me a link to the right ram stick. Will definitely order from here agai (order the right thing next time) and pass this company on to my other pc nerds friends so they know where to get all the pc needs

19 March 2024
Unprompted review
Bargain Hardware logo

Reply from Bargain Hardware

Hi Kyle thanks for the great review, We like to ensure we provide the best service we can for our customers so we're delighted to see you were satisfied with the support we provided, we look forward to hearing from you again

Rated 5 out of 5 stars

Solved my problem quickly and professionally

Had a problem but it was resolved perfectly, I couldn't ask for better customer service.

16 March 2024
Unprompted review
Bargain Hardware logo

Reply from Bargain Hardware

Hi Jake thank you for the kind review. We're happy to see you've had a good experience with us. We look forward to hearing from you again.

Rated 4 out of 5 stars

Overall OK

I was unhappy with the product received but they managed to resolve my issues.

Hope they will resolve the listening issues that we discussed.

15 March 2024
Unprompted review
Bargain Hardware logo

Reply from Bargain Hardware

Hi Bogdan,
Thank you for your feedback, we're sorry to see you are not satisfied with the product you have received. The only response from us was not a fake excuse, as we discussed in the ticket you opened we only deal in refurbished hardware and some cosmetic damage is to be expected, as also mentioned in the ticket we are happy to accept the machine back for a refund if you are not happy with it.
We look forward to helping you resolve the issue.

Edit; Thank you for allowing us the chance to rectify your initial concerns, we're glad we could come to a satisfactory result, we look forward to hearing from you again.

Rated 5 out of 5 stars

Great service from the people at BH...

My experience with the guys at Bargain Hardware was nothing but stellar. They all want to help where they can and I was thoroughly impressed with the service I received.

1 March 2024
Unprompted review
Bargain Hardware logo

Reply from Bargain Hardware

Hi Chris thank you for the kind review. We're happy to see you've had a good experience with us. We look forward to hearing from you again.

Rated 2 out of 5 stars

Item sold with non-standard keyboard

Item sold did not conform to the its basic normal standard. Support team was not versed with the requisite information about the product.
I had to personally go to HP to get response to the questions asked. The answers were totally in reverse to what bargain warehouse gave.

7 March 2024
Unprompted review
Bargain Hardware logo

Reply from Bargain Hardware

Hi Bernard, we're very sorry to see you were not happy with your experience with us. As we supply refurbished hardware it is not always going to meet the exact requirement set by the manufacturer. Looking over your query I can see you have received a replacement keyboard that was not backlit - as we explained in the ticket we cannot guarantee a backlit keyboard on our laptops, this is not a feature we advertise as many of our keyboard are resprayed. We did offer to refund the keyboard and the offer is still valid if you'd like to return it. We look forward to hearing back from you.

Rated 5 out of 5 stars

Top company & people to do business…

Top company & people to do business with.
The sales team are more than knowledgeable about their products.
I've bought 5 desktops over the years for myself, my uncle & friends. They have specs for all your needs, from basic internet usage to £3000 graphics cards. Quick to answer inquiries and advise.
Ben from Support is very helpful & knowledgeable.
His response times for answering emails is second to none.
Thank you again.

8 March 2024
Unprompted review
Bargain Hardware logo

Reply from Bargain Hardware

Hi Jas, thank you for your kind review. You're feedback means a lot to us and we're happy to see you were satisfied with the service you received. We look forward to hearing from you again!

Rated 3 out of 5 stars

They send me a broke workstation but they send me replacement

I bought a workstation for 2.013€ and they sent me a broken one. At the beginning it doesn't start with Displayport, they give me excuses about the cable (I tried 3 different ones) and after find a solution (without his help, they only offered me a refund but I have to send the workstation in Spain and I'm from Andorra).Now the workstation suffered 4 blue screens in one day and I cannot work with him.

PD: they said that i'm a liar because i didn't provide proof of the problems and is not true. But i have to say that they provide me with new component in warranty to try to fix this computer. I will update this after know if they work.

15 February 2024
Unprompted review
Bargain Hardware logo

Reply from Bargain Hardware

We're sorry to see that you've left a 1-star review, and we want to address the concerns you've raised regarding the support you received.
Our support team dedicated over 4 hours of live chat support on 15/02 to assist you in resolving the issues with your workstation. During this time, we requested evidence that the issues were present from day one, which, unfortunately, you were unable to provide.
Based on our assessment, the problem appears to be related to either the RAM or the drive. To troubleshoot further, we recommended testing the RAM sticks two at a time and provided a link for testing the drive. Our intention was to identify the faulty component and promptly send out a replacement part to minimise the inconvenience of having to return the entire machine.
We offered to cover the expenses for collecting the machine from the address in Spain where it was delivered. Unfortunately, we're unable to collect or deliver to Andorra directly.
We're committed to resolving this matter promptly and ensuring your satisfaction. Please feel free to reach out to us if you have any further questions or concerns.

Rated 5 out of 5 stars

Excellent value and service

We have had nothing but excellent service from Bargain Hardware. We have bought from them several times, and if there's an issue they're very easy to contact, always respond quickly and are always very happy to sort it out (in this instance, we had a drive fail under warranty).
They also offer excellent value for money.
We will keep using them as a supplier.

25 January 2024
Unprompted review
Bargain Hardware logo

Reply from Bargain Hardware

Hi Kingsley, thank you for the kind review. We're happy to see you've had a good experience with us. We look forward to hearing from you again.

Rated 5 out of 5 stars

Great Value, Great product, Great Shipping, Great Support,

Ordered a HP Z420 V1 WORKSTATION and it came within 5-7 working days, kept me informed about the build, Packing was really nice.Post delivery, I had couple of queries and the tech support was on point and very responsive.

Good job guys running a business in this tight budget is really hard and you guys nailed it.

12 January 2024
Unprompted review
Bargain Hardware logo

Reply from Bargain Hardware

Hi Vish, thank you for the kind review. We're very happy to see you're happy with the product and the service you received. We look forward to hearing from you again!

Rated 5 out of 5 stars

Care and attention to detail, server was like new

I found BH via eBay but decided to go to their site directly due to the hardware builder. The price for the hardware was better than almost all equivalents on eBay, and I wasn't really expecting or looking for a refurbished item at all, so I wasn't prepared for what I got.

Right from the second I opened the box I knew this was a company who cares. The packing system they use is the best I've seen, there was no way the server was going to be damaged. This server could have gone Zorbing on its own.

I did see a scratch on the case when I unwrapped the server, but I was happy with this as I knew the grading when I purchased and I did have the option of a better grading.

Other than that scratch though, you could put this next to a new computer/server and struggle to see that it has ever been used. All surfaces, edges, cables, feet, screws, heatsinks and everything else were like new, unblemished, no dust to be seen. It included all the original drive-mounting screws all in their correct place as well.

I'll happily recommend and use BH again. Thanks all!

20 December 2023
Unprompted review
Bargain Hardware logo

Reply from Bargain Hardware

Hi Jon,

Thank you very much for your kind review! We like to ensure we provide the best service we can for our customers so we're delighted to see you've had such a pleasant experience!

We look forward to hearing from you again.

Rated 3 out of 5 stars

Competitively-priced tech

Update

I've updated the rating to a three because the company's reply does seem authentic and because it came today - the same day as the first review.

They lost a sale, all the same, because I bought elsewhere when I was going to buy from them. Hopefully, that will be a motivation to sort the email-quote situation out because otherwise, most seriously, what should a company expect people to think.

Old review

The guys who work there are informative and willing to assist in technical queries and all appears well, up to that point. Yet, as website owners as those of Gumtree would say, for example, if something is too good to be true then it probably is.

I went to some extents in configuring a PC but in expectation of the quote being sent through in my email, my hopes were not realised. Testing to see if a mistake, I returned today and instead got up on the screen a pre-built machine and pressed the button to the same end.

28 November 2023
Unprompted review
Bargain Hardware logo

Reply from Bargain Hardware

Hi there, we're sorry to see you've had a poor experience using our website.
We can't seem to see any order from yourself, if you'd like to contact us with an order number we can assist you further.
We strive to offer the best service possible and we can see from the interaction that a member of our sales time spent a reasonable amount of time assisting you to configure a machine to the specifications you requested.
We're very sorry to see we've been given a 1-star review as a business because you didn't receive an email quote when using our website.

Rated 5 out of 5 stars

Excellent customer support and prompt service

We recently purchased a server from Bargain Hardware, and I am beyond pleased with the entire experience. From start to finish, they demonstrated professionalism, expertise, and a genuine commitment to customer satisfaction.

The customer service team was incredibly helpful,

Thanks guys!!

14 November 2023
Unprompted review
Bargain Hardware logo

Reply from Bargain Hardware

Hi Ivan, thank you for your kind review! We appreciate your kind words and we're glad to hear you had a good experience buying with us. We look forward to hearing from you again soon.

Rated 5 out of 5 stars

Chris@ (Bargain Hardware)

Chris@ (Bargain Hardware)
Memory module failure.
I had tried various combinations, the amber memory error sequence "2 blinks then 7 blinks" appears to be intermittent and is displayed over a period of time when all 4 DIMM modules are populated in slots 1,2,3 and 4. No success in locating the faulty module (s).
Provided Chris with Windows application error logs which indicated a hardware issue !
A DPD swap service was arranged by Chris, replacement DIMMs arrived safely and tested successfully.
Chris from Bargain Hardware provided a first class service, can not thank him enough.
Highly recommend Bargain Hardware as the products and after sales service, help and support is fantastic !

8 November 2023
Unprompted review
Bargain Hardware logo

Reply from Bargain Hardware

Hi Paul,
We really appreciate your kind review, we're delighted you're happy with the service provided!
We look forward to hearing from you again!

Rated 5 out of 5 stars

First class customer service

This is the first time I have made a purchase from Bargain Hardware and it definitely won't be the last. Ben was really knowledgeable, friendly and helpful, advising me on the spec and sorting out the delivery for me. Many thanks Ben 😁

13 October 2023
Unprompted review
Bargain Hardware logo

Reply from Bargain Hardware

Hi Gabby,

Thank you very much for your kind review, Ben will be delighted to hear it!

We look forward to your future orders.

Rated 5 out of 5 stars

Needed some specific legacy hardware…

Needed some specific legacy hardware and a quick turnaround - got both! Thank you very much to all concerned.

Rufus Chapman
Tabard IT Ltd

27 July 2023
Unprompted review
Bargain Hardware logo

Reply from Bargain Hardware

Hi Rufus - Thank you very much for your 5-star review we really appreciate this

Rated 5 out of 5 stars

Obsolete and pricy hardware

There was a time when Bargain Hardware was one of the cheapest refurbished dealers on eBay. I wish that the company would follow median eBay prices more actively and adjust their prices accordingly, as the hardware they sell is still the same - mostly 10-year-old, obsolete, and expensive hardware. The prices are still the same as they were 5 years ago.

Some of the hardware is even more expensive what it used to be back then. This must be due the GPU miningboom, when Bargain Hardware inflated the prices, but forgot to bring them down.

However, their support and shipping are top-notch. I am keen to make a new purchase when they acquire more updated hardware. Buying a +20kg rack server for 300€+shipping that your mobile phone would beat isn’t something ideal to purchase.

11 July 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Delivery was exactly as they specified. Everything works as it should.

25 May 2023
Unprompted review
Bargain Hardware logo

Reply from Bargain Hardware

Hi Wayne,

Thank you for your purchase and your 5-star review. I'm glad we could provide an excellent service :)

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