Shoes are great, comfortable, well made and value for money. Website is a nightmare particularly when used on a phone. The incessant chat bot pop up and the inability to switch it off has lead to my d... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Using the refurbished process. It’s £150 for a full rewelt and rebuild. The quality is good but it’s not quite the level of quality you’d expect for such a high cost. The welt isn’t quite seal... See more
Company replied
First pair arrived quickly but were too small.The returns process would have been better with pre-printed label. Not everyone has the facility to print. Notwithstanding this the returns were sent a... See more
Company replied
Have had 5 pairs of Barkers shoes over the past 15 years and they remain my most comfortable shoes for work and formal leisure. My brogues are back in for new soles and the quality of the renovation i... See more
Company replied
Company details
- #188 of 214 best companies in Shoe shop
- #263 of 282 best companies in Fashion accessories shop
Written by the company
Barker shoes are an English Shoemaker that has been producing handmade shoes using traditional shoemaking methods since 1880. Popular styles including Brogues, Oxfords, Derbys, Loafers and Boots.
Contact info
Station Road, NN6 0NT, Earls Barton, United Kingdom
- 01604 810387
- barker.online@barkershoes.co.uk
- barkershoes.com
3.6
Average
842 reviews
Replied to 66% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have not yet received my order I…
I have not yet received my order I placed on 28th November
There is no clear information on the tracking
Could you please follow this up
Thankyou for relying
My order number is #UK-141351
I have wrote several emails to barkers all no reply
Appreciate your help
Thankyou
28 November 2025
Unprompted review
Reply from Barker Shoes
Dear Sylvie,
Thank you for getting in touch. We apologise that your order placed on 28th November has not yet arrived and for any confusion regarding the tracking information.
Could you please provide your order number so that we can investigate this promptly and update you on the status of your delivery?
Order made 11 days ago - no reply to my contact attempts
Order made 11 days ago. Wrong dispatch information sent to email and DPD does not have my order.
Have tried to chase this up through different channels and sent a chase up email 5 days ago today.
No answer to my query and no shoes. Have already paid.
8 December 2025
Unprompted review
Reply from Barker Shoes
Dear Mads,
We sincerely apologise for the delay, the incorrect dispatch information, and the lack of response to your previous enquiries. This is not the service standard we aim to provide.
Could you please confirm your order number so that we can investigate immediately with DPD and ensure your order is located and delivered without further delay?
Until now I didn’t receive my order
Until now I didn’t receive my order. #EU-12598A
And did not get an answer on my e-mail. So I’m not so happy.
8 December 2025
Unprompted review
Reply from Barker Shoes
Thank you for your message and for providing your order number #EU-12598A. We apologise for the delay and for the lack of response to your earlier email.
We are pleased to confirm that your parcel is now out for delivery and should reach you shortly.
Embossing patterns, colours & sizes
I am writing to provide feedback regarding my order, #ROW-3084, Caldler , cherry grain UK6 .I have three main issues:
1. Embossing Pattern: The embossing pattern on the left shoe tip is not centered, unlike the right shoe.
2. Color Discrepancy: The color is not what I expected from the pictures. I ordered "Calder - Cherry Grain" but the shoes look more brown and lack the cherry effect.
3. Sizing: I usually wear EU 40, but this pair is slightly tight. Can I expect the shoes to become more flexible after a period of wear, or "seasoning"?
4. I had written emails to barker team , no reply., after 5 days they had replied email.
2 December 2025
Unprompted review
Reply from Barker Shoes
Thank you for your feedback regarding your order #ROW-3084. We apologise for the issues you have experienced and for the lack of response to your earlier emails.
Embossing Pattern: Slight variations can occur due to the handcrafted nature of our shoes, but we are happy to review your pair and advise if any adjustment is needed.
Color: Leather is a natural material, so its colour may differ slightly from online images due to lighting and screens. Each pair is unique, and subtle differences are normal.
Sizing/Flexibility: Leather shoes do soften with wear, and your pair should become more comfortable over time.
We appreciate you taking the time to share your observations. Your satisfaction and trust in Barker Shoes are essential to us.
Goods never arrived
Goods never arrived. Tracking information provided was from an oil fragrance company for an order in another city 6 months prior to my order being made. Despite contacting them (only take emails - even chat goes to an email) and raising my concerns no one has contacted me or resolved this.Applied to the bank to refund money.
5 December 2025
Unprompted review
Reply from Barker Shoes
Dear Sir,
Thank you for bringing this to our attention, and please accept our sincere apologies for the distress and frustration caused by this experience. We are very sorry that your order has not arrived and that the tracking information you received was incorrect.
It appears that your order may have been lost or damaged while in transit, and we completely understand your concerns—particularly given the lack of communication you’ve experienced. This is certainly not the level of service we aim to provide.
To investigate this fully and resolve the matter as quickly as possible, could you please share your order number and delivery postcode with us? Once received, our team will prioritise your case and provide a clear resolution.
We regret that this situation led you to contact your bank and truly appreciate the opportunity to review and address this issue directly.
Awful
Awful - shoes not delivered and no response from customer services either by phone, email or their online chat service. Barker...Why do you take the money, not deliver and not communicate? I will stick to Loake and Church's moving foward
Order No. UK-141206
5 December 2025
Unprompted review
Reply from Barker Shoes
We sincerely apologise for the delay in delivery and the lack of response from our customer service team. To resolve this matter promptly, could you please provide your order number so we can look into your order and get back to you as quickly as possible?
Order not arrived 👎
Order not arrived 👎
Can’t log into account/website and apparently no (contact us) page.
Would have thought they’d be a system that notified Barker of delivery!!
6 December 2025
Unprompted review
Reply from Barker Shoes
We’re very sorry to hear that your order has not yet arrived and that you’ve had difficulty accessing your account and contacting us. This is certainly not the experience we want for our customers.
Could you please provide your order number so we can check the delivery status and update you as soon as possible?
My new pair of Barker…
I just received my new pair of Barker shoes. They where nice packed with a pair of extra shoelaces and shoebags, I like that.
It was easy to make the purchase on the website and the delivery to Sweden was quite fast.
So, i’m very satisfaid with my purchase, and the shoes, they are just……..lovely.
//Peo
6 December 2025
Unprompted review
Reply from Barker Shoes
Dear Peo,
Thank you for your kind feedback. We’re delighted to hear that your new pair of Barker shoes arrived safely and that you were pleased with the packaging and accessories. It’s wonderful to know that the ordering process was smooth and that delivery to Sweden was fast.
We’re especially glad to hear how much you’re enjoying the shoes; they truly are crafted to be enjoyed.
Thank you again for your support.
Been buying you’re shoes for years now…
Been buying you’re shoes for years now youse to buy in Canterbury but no longer selling barkers now first time direct and I absolutely love my purchase tried on fit perfectly can’t wait to show them of over Christmas 🤶 thank you
3 December 2025
Unprompted review
Reply from Barker Shoes
Dear Alan Warren,
Thank you for your wonderful feedback and for your long-standing loyalty to Barker over the years. We’re delighted to hear that your first direct purchase fit perfectly and that you’re so pleased with your new shoes.
It means a great deal to us that you continue to choose Barker, and we hope you enjoy showing them off over the Christmas season.
Love my latest boots from Barkers...no…
Love my latest boots from Barkers...no problem with delivery this time...... happy days.
1 December 2025
Unprompted review
Reply from Barker Shoes
Thank you for your kind feedback. We’re delighted to hear that you’re enjoying your latest pair of Barker boots and that the delivery went smoothly this time.
We truly appreciate your support and wish you many happy days wearing them.
Nice shoes been buying them for years…
Nice shoes been buying them for years and they are constantly well made and comfortable from day one, bit expensive otherwise would buy more pairs at a time but I suppose you get what you pay for
27 November 2025
Unprompted review
Reply from Barker Shoes
Thank you for your continued loyalty and for sharing your feedback. We’re delighted to hear that our shoes remain consistently well-made and comfortable from the first wear.
We appreciate your recognition of the value and craftsmanship that go into every pair. Your support means a great deal to us.
No News about my order
Dear Sirs.
I Made my order 10 days ago, but I didn’t receive it. And don’t know anything about it. So I can’t tell you anything about it.
23 November 2025
Unprompted review
Reply from Barker Shoes
Thank you for your message. We apologise for the delay and understand your concern regarding your order. Could you please provide your order number so that we can check the status and update you as soon as possible?
We appreciate your patience and will ensure this is resolved promptly.
I just brought a PERFECT pair of Barker…
I just brought a PERFECT pair of Barker men’s shoes. Good true to size fit. Good quality leather, classic style and it came in a perfect box with good presentation.
1 December 2025
Unprompted review
Reply from Barker Shoes
Thank you for your kind feedback. We’re delighted to hear that your new Barker shoes fit perfectly and that you’re pleased with the quality, classic style, and presentation.
It’s always a pleasure to know our craftsmanship is appreciated.
First and Last for me…
First time I have purchased a pair of Barker shoes via the direct on-line sytem and sadly this has not been a pleasent or very good experience. Delivery of my order was quite slow and very little information was provided to me on my orders status - Then upon my visual review:- the right and left boot appeared to look slightly different in there overall shape when held up together, particulaly the toe shape on the right boot. This anomaly was then confirmed to me when I tried them on as the left boot fit me fine and comfortably, but the right boot squeezed my toes on my right right side of my foot making the right boot to feel really tight. Therefore I then set about on the return process which again was not straight forward and very disapointing in that it had to be paid for at the post office which was quite expensive as the boots value was over £200 !! (Rus Brom and Oliver Sweeney do not charge on their returns) Then to cap the whole process off I have now recieved 2 messages on my RM tracking (last friday and yesterday - Monday) that they could not deliver my package as the address was not accessible !! And today I find that there is no phone option to contact Barker ? only via e-mail or on-line chat - Very Very disappointing
26 November 2025
Unprompted review
Reply from Barker Shoes
Dear Sir,
Thank you for taking the time to share your experience, and please accept our sincere apologies for the inconvenience you have faced. This is certainly not the level of service we aim to provide, and we fully appreciate how disappointing this must have been for you—especially when purchasing from us for the first time.
We are sorry to hear about the delays in delivery updates, the inconsistency you noticed between the left and right boots, and the difficulties encountered during the returns process. We also understand your frustration with the return postage charge and the Royal Mail delivery issue.
To assist you promptly, we have taken the following actions:
Raised your product concern with our warehouse team to ensure quality control is reviewed.
Requested our team to compensate the return cost you incurred for sending the item back.
Escalated the delivery issue with Royal Mail to ensure the return reaches us without further delay.
Arranged a refund or replacement, depending on your preference, as soon as the return is processed.
While phone lines are currently unavailable, please rest assured that our customer care team is actively monitoring email and live chat, and we will prioritise your case to keep communication clear and swift.
Once again, we deeply regret the inconvenience caused and appreciate your feedback—it helps us improve both our service standards and customer experience.
Kind regards,
Barker Team
Putting the price up by £15
Putting the price up by £15, then reducing the price by 24% for the Sale Event is sharp practice! It’s not what I expect from Barkers…..people aren’t stupid 🤷♂️
27 November 2025
Unprompted review
30 years plus
I have been purchasing Barker shoes for over 30 years and decided I needed a pair of Chukka boots.
I am extremely pleased with my latest purchase and glad to see the product quality has been maintained over the decades.
I did try to obtain a 'G' width, but apparently 'F' width was the only available, so although a little "snug", the boots come up to my expectations.
A great buy, to last for many years.
29 November 2025
Unprompted review
Reply from Barker Shoes
Thank you for your wonderful feedback and for your loyalty to Barker Shoes over the past 30 years. We’re delighted to hear that your new Chukka boots meet your expectations and that our quality has continued to impress over the decades.
We understand the fit was slightly snug due to the width, and we’re glad to hear they are still a great buy. We hope they provide you with many years of comfort and style.
Very good craftsmanship.
Very good craftsmanship.
Valiant multi coloured brogues.
2 December 2025
Unprompted review
Reply from Barker Shoes
Thank you for your kind feedback. We’re delighted to hear that you are pleased with the craftsmanship of your Valiant Multi-Coloured Brogues. It’s always a pleasure to know our attention to detail and quality is appreciated.
Quality is next to none
What can I say I am so happy with my Chelsea Boots, the quality and look is next to none and shows. I have a few pairs of Barkers and they never fail to impress. Always get comments from people on my Barker shoes as they look do smart.
2 December 2025
Unprompted review
Reply from Barker Shoes
Thank you for your wonderful feedback. We’re delighted to hear that your Chelsea boots and your other Barker shoes continue to impress in both quality and style. It’s always a pleasure to know our shoes receive such positive comments.
We truly appreciate your loyalty and support.
Amazing service and high quality…
Amazing service and high quality product. The shoes look and feel great !
25 November 2025
Unprompted review
Reply from Barker Shoes
Thank you for your kind feedback. We’re delighted to hear that you are pleased with both the service and the quality of your shoes.
It’s always a pleasure to know our craftsmanship is appreciated.
Barker - Greatest shoes
Barker has great shoes - quality is exceptional
30 November 2025
Unprompted review
Reply from Barker Shoes
Hi Valerie,
Thank you for taking the time to leave such a wonderful review.
We’re delighted to hear that you’re pleased with the quality of our shoes and truly appreciate your kind words about Barker. Your feedback means a great deal to us.
If there’s anything we can help you with in the future, please don’t hesitate to reach out.
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