Shoes are great, comfortable, well made and value for money. Website is a nightmare particularly when used on a phone. The incessant chat bot pop up and the inability to switch it off has lead to my d... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Using the refurbished process. It’s £150 for a full rewelt and rebuild. The quality is good but it’s not quite the level of quality you’d expect for such a high cost. The welt isn’t quite seal... See more
Company replied
First pair arrived quickly but were too small.The returns process would have been better with pre-printed label. Not everyone has the facility to print. Notwithstanding this the returns were sent a... See more
Company replied
Have had 5 pairs of Barkers shoes over the past 15 years and they remain my most comfortable shoes for work and formal leisure. My brogues are back in for new soles and the quality of the renovation i... See more
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Company details
- #193 of 214 best companies in Shoe shop
- #267 of 281 best companies in Fashion accessories shop
Written by the company
Barker shoes are an English Shoemaker that has been producing handmade shoes using traditional shoemaking methods since 1880. Popular styles including Brogues, Oxfords, Derbys, Loafers and Boots.
Contact info
Station Road, NN6 0NT, Earls Barton, United Kingdom
- 01604 810387
- barker.online@barkershoes.co.uk
- barkershoes.com
3.6
Average
834 reviews
Replied to 68% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I already have two pairs of Barkers…
I already have two pairs of Barkers with leather soles which I wear regularly. I needed a pair with the Dianite sole to wear in winter and the Kelmarsh is ideal. Fits perfectly and was delivered very quickly.
11 December 2025
Unprompted review
Reply from Barker Shoes
Hi,
Thank you for sharing your experience. We’re delighted to hear that your Kelmarsh shoes with the Dianite sole fit perfectly and are ideal for winter wear. It’s great to know they arrived quickly and complement your existing Barker collection.
We truly appreciate your continued support and kind words.
I got a call from the despatch dept…
I got a call from the despatch dept checking my address and a very pleasant chat about the size I’d selected. The guy was a joy to talk to, & a I received my order which was what I’d hoped for a day or 2 later.
Thanks
4 December 2025
Unprompted review
Reply from Barker Shoes
Hi,
Thank you for sharing your experience. We’re delighted to hear that our dispatch team provided a pleasant and helpful call and that your order arrived quickly and as expected.
We truly appreciate your kind words and are glad you’re happy with your purchase.
I have not received the shoes and…
I have not received the shoes and support is not getting back🤬Tracking no 15505982049852
10 December 2025
Unprompted review
Reply from Barker Shoes
We have checked the status of your order, and we can confirm that the parcel is currently in transit to its final destination.
We appreciate your patience, and please don’t hesitate to contact us if you need any further assistance.
The boots arrived all as planned
The boots arrived all as planned, however the leather smell was awful, they are produced in India and for some reason they emit an awful " manure " smell and even after letting them be exposed to fresh air outside and in they still smell as a result I have only worn them once. None of my other Barker shoes have suffered from this so when I return home I shall contact customer services for their comment.
3 December 2025
Unprompted review
Reply from Barker Shoes
Dear Sir,
Thank you for your message and for sharing your experience. We are pleased to hear that your boots arrived as planned, however we are genuinely sorry to learn about the unpleasant odour you encountered. This is certainly not in line with the standards we uphold at Barker.
All Barker footwear is crafted using premium materials and strict quality controls, so we appreciate you bringing this to our attention as it allows us to investigate further. Once you are back home, please do contact our Customer Service team – we will be happy to assess the pair for you and arrange an appropriate resolution.
We value your continued loyalty to Barker and apologise for any inconvenience caused. If you need any assistance in the meantime, please feel free to reach out.
Kind regards,
Barker Team
I have been a customer of Barker now for many years
I have been a customer of Barker now for several years and recently purchased via their online store. The experience is flawless with fast dispatch and delivery. I wear barker daily business casual and can only applaud the Barker people for producing a quality product! Always looks and feels great! So delighted with my recent purchase as always excellent fit and quality thank you !
1 December 2025
Unprompted review
Reply from Barker Shoes
Dear William Hayes,
Thank you for your wonderful feedback and for being a valued Barker customer over the years. We’re delighted to hear that your recent online purchase was a flawless experience and that our footwear continues to deliver the comfort, quality, and style you expect. Your loyalty and appreciation mean a great deal to the entire Barker team.
145 years of collective experience…
145 years of collective experience provides the method, means and motivation to produce a product that is consistently good. When, after many years of loyal service, it is eventually time to buy a new pair of Barker shoes, rest assured the new ones will feel just as comfortable as your old friends.
9 December 2025
Unprompted review
Reply from Barker Shoes
Thank you for sharing such a thoughtful reflection on our 145 years of collective experience. At Barker Shoes, we take great pride in the craftsmanship, heritage, and dedication that go into every pair we produce. It is truly rewarding to hear that this commitment is recognised and appreciated.
Thank you for your continued support and loyalty. We look forward to serving you for many years to come.
Kelmarsh - well made - worth trying on as come up a tad larger
Ordered a pair of Kelmarsh online with Black Friday deal- good true discount. Arrived a little unexpectedly (delivery company didn't sort messaging correctly) fortunately no one took from door step. Size 11 were slightly too big, G fitting. Called jermyn st shop they had a pair of 10.5 in stock. They put them aside - I changed no fuss - all good. Now to wear in. Expect them to last me out. Not as much cherry colour as wanted but they work.
8 December 2025
Unprompted review
Reply from Barker Shoes
Thank you for taking the time to share your experience with the Kelmarsh shoes. We’re delighted to hear that our team at the Jermyn Street shop could assist you promptly and that the exchange process was smooth.
We’re glad the shoes are now fitting comfortably and that you’re pleased with the quality. Thank you again for your continued support and for choosing Barker Shoes.
Wrong size sent.
29 November 2025
Unprompted review
Reply from Barker Shoes
Dear Anthony Tinsley,
We apologise for sending the wrong size. To make this as smooth as possible, we recommend arranging an exchange directly through our website. Please visit www.barkershoes.com/pages/returns and follow the instructions to select your correct size. If you need any assistance, our team is happy to help.
Reply from Barker Shoes
Dear Dean Bosniac,
Thank you for your patience. We wanted to provide you with an update regarding your order #EU12597. Your parcel is now on its way to the delivery depot. You can track it using the following number: 15505982000514.
We apologise again for the delay and any frustration caused, and we appreciate your understanding.
Zero customer support
They are asking me to write a review for a shoe that never shipped after I wrote them several times asking for update updates
Update: after 3 emails, the shoes finally shipped
7 December 2025
Unprompted review
Reply from Barker Shoes
Dear Brandon,
We sincerely apologise for the delay in both your delivery and our response. Due to the exceptionally high volume of orders during our Black Friday period, our customer service team experienced a temporary backlog. However, please be assured that your order remains a priority for us.
If you could kindly share your order number and the email address used at checkout, I will personally review your case and provide the exact delivery status along with the correct tracking information as soon as possible.
Thank you for your patience and understanding, and once again, we apologise for the inconvenience caused.
I've been asked for a review
I've been asked for a review, but haven't received the product yet.
Regards
Steve S.
The order number is #UK-141350
Regards
8 December 2025
Unprompted review
Reply from Barker Shoes
Dear Steve,
Thank you for bringing this to our attention, and we sincerely apologise for the confusion. You should not be asked to review a product you haven’t yet received.
Please share your order number and the email address used at checkout so I can personally look into the status of your delivery and provide you with an accurate update.
Thank you for your patience, and our apologies for the inconvenience caused.
10 days since order confirmation and…
10 days since order confirmation and still no sign of delivery. Not very impressive!
8 December 2025
Unprompted review
Reply from Barker Shoes
Dear Mr Mackenzie,
We sincerely apologise for the delay. Due to the high volume of orders around Black Friday, some shipments are taking longer than usual.
To help us resolve this quickly, please provide your order number and the email address used at checkout, and we will personally look into your order and provide the correct tracking information as soon as possible.
Thank you for your patience, and we apologise again for the inconvenience.
Never delivered
The shoes were never delivered and I can’t get hold of any human at Barker yo discuss. Emails are not answers and the chat bot does nothing. There is no customer service number to call. The DPD link says the shoes were delivered in March 2025 - 9 months before they were ordered! Utter shambles! Barker, if you read this please get in touch asap and sort it out! Thanks
8 December 2025
Unprompted review
Reply from Barker Shoes
Dear David Williams,
We are very sorry to hear about the issues with your order and the confusion caused by the tracking information. This is certainly not the experience we want for our customers, and we apologise for the frustration this has caused.
Please be assured that we take this matter seriously. Could you kindly provide your order number and the email address used at checkout so we can investigate immediately and ensure your order is resolved as quickly as possible?
Thank you for bringing this to our attention, and again, our sincere apologies for the inconvenience.
In two years I’ve had 2 orders cancelled by Barker, and one non delivery!
Two emails to customer services and no reply - then this request for feedback on my recent purchase drops into my email….. No problems!
Tracking details link doesn’t work, two emails to customer services I replied to, 24 hour response deadline imposed in my email of this morning or I’ll simply recover the costs of my purchase two weeks after paying through my payment provider.
8 December 2025
Unprompted review
Reply from Barker Shoes
We sincerely apologise for the frustration and inconvenience you have experienced with your recent orders and for the lack of response from our customer service team. This is certainly not the standard of service we aim to provide.
We would like to resolve this matter as quickly as possible. Could you please provide your order number so that we can investigate the non-delivery and tracking issue and ensure your purchase is either fulfilled or refunded promptly?
I have not yet received my order I…
I have not yet received my order I placed on 28th November
There is no clear information on the tracking
Could you please follow this up
Thankyou for relying
My order number is #UK-141351
I have wrote several emails to barkers all no reply
Appreciate your help
Thankyou
28 November 2025
Unprompted review
Reply from Barker Shoes
Dear Sylvie,
Thank you for getting in touch. We apologise that your order placed on 28th November has not yet arrived and for any confusion regarding the tracking information.
Could you please provide your order number so that we can investigate this promptly and update you on the status of your delivery?
Order made 11 days ago - no reply to my contact attempts
Order made 11 days ago. Wrong dispatch information sent to email and DPD does not have my order.
Have tried to chase this up through different channels and sent a chase up email 5 days ago today.
No answer to my query and no shoes. Have already paid.
8 December 2025
Unprompted review
Reply from Barker Shoes
Dear Mads,
We sincerely apologise for the delay, the incorrect dispatch information, and the lack of response to your previous enquiries. This is not the service standard we aim to provide.
Could you please confirm your order number so that we can investigate immediately with DPD and ensure your order is located and delivered without further delay?
Until now I didn’t receive my order
Until now I didn’t receive my order. #EU-12598A
And did not get an answer on my e-mail. So I’m not so happy.
8 December 2025
Unprompted review
Reply from Barker Shoes
Thank you for your message and for providing your order number #EU-12598A. We apologise for the delay and for the lack of response to your earlier email.
We are pleased to confirm that your parcel is now out for delivery and should reach you shortly.
Embossing patterns, colours & sizes
I am writing to provide feedback regarding my order, #ROW-3084, Caldler , cherry grain UK6 .I have three main issues:
1. Embossing Pattern: The embossing pattern on the left shoe tip is not centered, unlike the right shoe.
2. Color Discrepancy: The color is not what I expected from the pictures. I ordered "Calder - Cherry Grain" but the shoes look more brown and lack the cherry effect.
3. Sizing: I usually wear EU 40, but this pair is slightly tight. Can I expect the shoes to become more flexible after a period of wear, or "seasoning"?
4. I had written emails to barker team , no reply., after 5 days they had replied email.
2 December 2025
Unprompted review
Reply from Barker Shoes
Thank you for your feedback regarding your order #ROW-3084. We apologise for the issues you have experienced and for the lack of response to your earlier emails.
Embossing Pattern: Slight variations can occur due to the handcrafted nature of our shoes, but we are happy to review your pair and advise if any adjustment is needed.
Color: Leather is a natural material, so its colour may differ slightly from online images due to lighting and screens. Each pair is unique, and subtle differences are normal.
Sizing/Flexibility: Leather shoes do soften with wear, and your pair should become more comfortable over time.
We appreciate you taking the time to share your observations. Your satisfaction and trust in Barker Shoes are essential to us.
Goods never arrived
Goods never arrived. Tracking information provided was from an oil fragrance company for an order in another city 6 months prior to my order being made. Despite contacting them (only take emails - even chat goes to an email) and raising my concerns no one has contacted me or resolved this.Applied to the bank to refund money.
5 December 2025
Unprompted review
Reply from Barker Shoes
Dear Sir,
Thank you for bringing this to our attention, and please accept our sincere apologies for the distress and frustration caused by this experience. We are very sorry that your order has not arrived and that the tracking information you received was incorrect.
It appears that your order may have been lost or damaged while in transit, and we completely understand your concerns—particularly given the lack of communication you’ve experienced. This is certainly not the level of service we aim to provide.
To investigate this fully and resolve the matter as quickly as possible, could you please share your order number and delivery postcode with us? Once received, our team will prioritise your case and provide a clear resolution.
We regret that this situation led you to contact your bank and truly appreciate the opportunity to review and address this issue directly.
Awful
Awful - shoes not delivered and no response from customer services either by phone, email or their online chat service. Barker...Why do you take the money, not deliver and not communicate? I will stick to Loake and Church's moving foward
Order No. UK-141206
5 December 2025
Unprompted review
Reply from Barker Shoes
We sincerely apologise for the delay in delivery and the lack of response from our customer service team. To resolve this matter promptly, could you please provide your order number so we can look into your order and get back to you as quickly as possible?
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