Shoes are great, comfortable, well made and value for money. Website is a nightmare particularly when used on a phone. The incessant chat bot pop up and the inability to switch it off has lead to my d... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Using the refurbished process. It’s £150 for a full rewelt and rebuild. The quality is good but it’s not quite the level of quality you’d expect for such a high cost. The welt isn’t quite seal... See more
Company replied
First pair arrived quickly but were too small.The returns process would have been better with pre-printed label. Not everyone has the facility to print. Notwithstanding this the returns were sent a... See more
Company replied
Have had 5 pairs of Barkers shoes over the past 15 years and they remain my most comfortable shoes for work and formal leisure. My brogues are back in for new soles and the quality of the renovation i... See more
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Company details
- #193 of 214 best companies in Shoe shop
- #267 of 281 best companies in Fashion accessories shop
Written by the company
Barker shoes are an English Shoemaker that has been producing handmade shoes using traditional shoemaking methods since 1880. Popular styles including Brogues, Oxfords, Derbys, Loafers and Boots.
Contact info
Station Road, NN6 0NT, Earls Barton, United Kingdom
- 01604 810387
- barker.online@barkershoes.co.uk
- barkershoes.com
3.5
Average
832 reviews
Replied to 69% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to place an order
Easy to place an order. The product arrived on time. The shoes were of excellent quality as always and perfect fit.
16 February 2026
Reply from Barker Shoes
Thank you for your fantastic review. We’re delighted to hear that ordering was easy, your shoes arrived on time, and that you’re pleased with the quality and fit.
Your continued trust in Barker means a great deal to us, and we look forward to serving you again in the future.
Beautiful shoes but take time to get used to them. Might vary between products
Excellent service and lovely shoes.
Just one gripe, the shoes are very hard and will take a lot of breaking in.
16 February 2026
Reply from Barker Shoes
Thank you so much for your kind words — we’re really pleased you love the shoes and the service.
We completely understand your comment about them feeling quite firm at first. Well-made leather shoes can take a little time to break in, but they should gradually soften and become more comfortable with wear.
We truly appreciate you sharing your experience, and we hope they become your favourites very soon.
Leather of the toe damaged and look…
Leather of the toe damaged by weather and look awful, company agreed to give replacememt -amazing customer service
My previous barker shoes look good for 3 years and salt and rain didnt damaged them, hope this will be god as well.
2 March 2026
Unprompted review
Reply from Barker Shoes
Thank you for your kind feedback. We're very sorry to hear that the leather on the toe was damaged by the weather, but we're glad our team could assist with a replacement. It's great to hear that your previous Barker shoes served you well for three years, even in salt and rain. We truly appreciate your support and hope your new pair will be just as reliable and long-lasting.
Quality shoes
I ordered a pair of ‘Wesley’ shoes for my father, as he has been wearing his previous ones for about 25 years (and that’s not an exaggeration!), and he practically lives in them. They were being posted to Australia, and I couldn’t believe how quickly they arrived. The company was extremely helpful as, after I ordered them I thought it better to get them delivered to his address rather than mine, and even with the time difference making communication a bit slower they happily obliged. Communication was great and the shoes arrived at his address in record time. He loves them & they fit him perfectly.
20 February 2026
Unprompted review
Reply from Barker Shoes
Thank you so much for your wonderful review. We’re delighted to hear that your father is enjoying his new Wesley shoes especially after 25 years of loyal wear from his previous pair! That’s exactly the kind of lasting quality we strive for.
We’re also pleased we could assist with the change of delivery address and ensure they arrived safely and promptly in Australia.
Thank you for choosing Barker — it truly means a great deal to us.
First pair arrived quickly but were too…
First pair arrived quickly but were too small.The returns process would have been better with pre-printed label. Not everyone has the facility to print.
Notwithstanding this the returns were sent and a new pair sent extremely fast.
New shoes were perfect
18 February 2026
Unprompted review
Reply from Barker Shoes
Thank you for your feedback. We’re sorry the first pair wasn’t the right fit and appreciate your comments on the returns process.
We’re pleased to hear the replacement arrived quickly and is perfect for you.
Reply from Barker Shoes
Thank you for your kind words.
We’re delighted to hear that you like the shoes. Each pair is crafted with great care and attention to detail, and it’s always a pleasure to receive such positive feedback.
Poor workmanship
Site pictures of shoes were far brighter than when I actually received them,they appeared dull and unattractive. Barker Shoes I've purchased from shops in the past have been of exceptional quality, unfortunately, these ,off the net,far from lack that,shoddy workmanship, and actually wonder if this is an actual genuine BARKER site !!
I'm a 10 and these were like an 11/12 ,ridiculous!! I have pics to prove of this poor workmanship, won't be buying off the net again !
10 January 2026
Unprompted review
Reply from Barker Shoes
Hi Sir,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your recent online purchase has not met the high standards you’ve previously experienced with Barker Shoes.
Barker has built its reputation on quality and craftsmanship, so it is very concerning to hear your comments regarding the colour, workmanship, and sizing. Please be assured that this is the official Barker Shoes website, and all products sold are genuine Barker footwear, handcrafted in England.
That said, what you’ve described is certainly not the experience we want any of our customers to have.
We would really appreciate the opportunity to investigate this properly for you. Could you please email full details of your order, along with the photos you mentioned, to:
emarketing@barkershoes.com
Please include:
Your order number
Photos showing the colour difference and workmanship concerns
Once received, our team will review everything carefully and respond with the appropriate resolution.
We sincerely apologise for the disappointment caused and hope we can restore your confidence in Barker.
The shoes were well made up to the…standard expected from Barker Shoes
The shoes were well made up to the usual standard of Barker Shoes, have been wearing various types of shoes and have always found these to be first class.
First time buying shoes on-line and found it to be a very good experience.
12 February 2026
Unprompted review
Reply from Barker Shoes
Thank you very much for your kind words and for choosing Barker Shoes once again. We are delighted to hear that you had another great experience with us. Your continued support and loyalty are truly appreciated, and it’s always rewarding to know our service and craftsmanship are meeting your expectations.
We look forward to welcoming you back again soon.
My third pair of Barker shoes
My third pair of Barker shoes, the previous two pairs I purchased from a local retailer, I used those sizes when ordering this pair, usual Barker quality and the fit was perfect. On the original delivery date the driver (PDP) couldn’t find the address!!!! Fortunately the following day the driver could find us this which isn’t a fault of Barker, so all in all a good experience and I would order again.
9 February 2026
Unprompted review
Reply from Barker Shoes
Thank you for sharing your feedback! We’re delighted to hear that you’re happy with the quality and fit of your Barker shoes. We apologize for the delivery issue, and we appreciate your understanding that this was an isolated incident. We’re glad to know that your experience was still positive, and we look forward to serving you again in the future. Should you need any assistance with future orders, feel free to reach out!
Disappointing Customer Service from a…
Disappointing Customer Service from a "Premium" Brand
I purchased a pair of Barker Camborne Xtra Lite Chelsea Boots in November 2025. Within weeks, a recurring defect appeared: every time the boots get wet, a white line forms along the seam where the sole meets the leather upper. It can be temporarily wiped away, but reappears consistently after drying. This appears to be an adhesive or construction fault.
As someone who owns footwear from other brands including RM Williams, Grenson, and Loake, I've never experienced this issue under similar conditions. I contacted Barker directly—not seeking a refund, but to inform them of what appears to be a manufacturing defect that may affect other customers.
The response from their Customer Service was deeply disappointing. Rather than showing any interest in the product fault, I was simply told that under the Consumer Rights Act 2015, I needed to contact the retailer, not the manufacturer. When I pointed out that surely they would want to know about a potential defect in their products, the response was the same: "procedures laid down by Barker management."
While I understand the legal position regarding contracts of sale, I expected a premium heritage brand to care about product quality and manufacturing issues. Other premium brands I've dealt with have always shown interest when defects are reported, regardless of where the item was purchased.
The concerning part isn't the legal technicality—it's the complete lack of interest in their own product quality. A manufacturer should want to know if there's a construction fault that could affect multiple customers. Instead, Barker chose to hide behind regulations and effectively told me to go away.
I'm now pursuing the matter through the retailer as advised, but Barker's attitude has ensured I won't be purchasing from them again. For a brand trading on heritage and quality, their customer service suggests they're more interested in avoiding responsibility than maintaining standards.
Would I recommend Barker Shoes? Not based on this experience. There are plenty of other British shoemakers who care about both their craft and their customers.
11 February 2026
Unprompted review
Reply from Barker Shoes
Dear Sir,
Thank you for taking the time to share your feedback, and we are truly sorry to read about your experience.
First and foremost, please accept our sincere apologies for the issue you’ve encountered with your Camborne Xtra Lite Chelsea Boots. What you’ve described is certainly not the standard of quality we aim to uphold, and we completely understand your frustration—especially given your experience with other premium footwear brands.
While our customer service team must follow the procedures set out under the Consumer Rights Act 2015 regarding retailer responsibility, we absolutely do care about product quality and any potential manufacturing concerns. Your feedback is important to us, and we would genuinely like the opportunity to look into this matter further.
Could you please share your order ID and contact details with us directly at shubham.pandey@barkershoes.co.uk
Once received, we will personally review the issue and ensure it is investigated properly.
We are truly sorry for the disappointment this situation has caused and appreciate you bringing it to our attention. We hope to have the opportunity to restore your confidence in Barker.
Kind regards,
Barker Shoes Team
Barker experience
I have had a number of pairs of barker shoes, different styles and colours. All have been comfortable and excellent in quality. Very pleased.
9 February 2026
Unprompted review
Reply from Barker Shoes
Thank you very much for taking the time to share your experience with Barker Shoes. We are delighted to hear that you have enjoyed a number of our styles and that you’ve found them consistently comfortable and of excellent quality. Your continued support and kind words truly mean a great deal to us. We look forward to providing you with many more pairs in the future.
I have bought Barker shoes for many…
I have bought Barker shoes for many years, as a shoe of very high quality, which were priced accordingly. These boots were of very poor quality - the leather was of poor quality both in feel and look. What a shame.
1 February 2026
Unprompted review
Reply from Barker Shoes
We are very sorry to hear that your recent pair of boots did not meet the high standards you have come to expect from Barker. As a long-standing customer, your comments are particularly important to us, and we regret that the quality of the leather fell short of your expectations.
This is certainly not the experience we aim to provide. We would very much like the opportunity to look into this for you. If you could please contact us directly at emarketing@barkershoes.com with your order details and, if possible, photographs of the boots, we will be happy to investigate and assist further.
Great experience with Barker Shoes as…
Great experience with Barker Shoes as usual, on purchasing another pair of shoes. Keep up the good work.
5 February 2026
Unprompted review
Reply from Barker Shoes
Thank you very much for your kind words and for choosing Barker Shoes once again. We are delighted to hear that you had another great experience with us. Your continued support and loyalty are truly appreciated, and it’s always rewarding to know our service and craftsmanship are meeting your expectations.
We look forward to welcoming you back again soon.
No information regarding delivery and…
No information regarding delivery and tracking when i phoned i got an email to say the factory had forgotten my order and that the order would be sent out that day in desberation i went down to the branch in st james and they gave me the tracking n̈o and time of delivery still no info by email will go to the branch in st james next time excellant service from them
6 February 2026
Unprompted review
Reply from Barker Shoes
We sincerely apologise for the lack of communication regarding your delivery. We completely understand how frustrating this must have been, and we are glad that the team at our St James branch was able to assist you directly. Your feedback is very valuable, and we will review our processes to ensure that delivery information is communicated more clearly in the future.
Shoes sent are too small
Shoes of the same size and width but a different style as others l have purchased from Barkers in the past do not fit.
They are a full size too small l would imagine and a standard not wide fitting.
Disappointed
2 February 2026
Unprompted review
Reply from Barker Shoes
We’re sorry to hear that your shoes did not fit as expected. We’d be happy to assist you with an exchange for the correct size or a return for a refund. Please contact our Customer Service team, and we’ll make sure this is resolved quickly.
Very good
Due to uncertainty about the size, I sent an enquiry directly to customer service. I received a comprehensive reply on the same day. I placed my order online and it was processed quickly. The shoes were delivered to Poland without any additional customs fees charged by the courier. The shoes themselves are high quality. I would recommend this product. We will see if I still feel the same way after some time.
29 January 2026
Unprompted review
Reply from Barker Shoes
Thank you for taking the time to share your experience. We’re delighted to hear that our customer service and online ordering process met your expectations and that your shoes arrived safely and without additional customs fees. Your kind words about the quality of our footwear are greatly appreciated. We hope your Barker shoes continue to provide comfort and style for years to come.
Wrong fitting advertised
Ordered the Stansted shoes arrived on schedule and looked good on opening only to find they wasn't the fitting I wanted I ordered a G fitting but got sent a F fitting after 2 emails was told there's a mistake on the website stating they don't do a G fitting so I'm left with shoes that feels tighter than I would av liked so I can't score higher than a 1 star
28 January 2026
Unprompted review
Great Shoes
Great Shoes. Well constructed and extremely comfortable.
3 February 2026
Unprompted review
Reply from Barker Shoes
Thank you very much for taking the time to share your feedback. We are delighted to hear that you are pleased with your shoes and that you find them both well constructed and extremely comfortable.
The shoes will fit perfectly from the…
The shoes will fit perfectly from the moment you put them on and the insoles relax to the shape of your foot. Delivery was in two days. Although some people might feel they are on the expensive side they will outlast any cheaper shoe by years!!!
4 February 2026
Unprompted review
Reply from Barker Shoes
We’re pleased to hear that your shoes fit perfectly from the outset and that delivery was so prompt. At Barker Shoes, we place great importance on quality, comfort, and craftsmanship, so it’s especially rewarding to know this has been reflected in your experience.
We appreciate your feedback and thank you for choosing Barker Shoes. We hope you continue to enjoy your shoes for many years to come
Refund Nightmares
I have purchased many pairs of barker shoes over the years. I have always been more than happy. However I have returned a pair of boots only because fit is not quite right. It has been impossible to sort my refund. I was on chat box waiting for hours with no joy. However , after speaking to someone directly it was resolved straight away. I much prefer the good old system of customer care. Thank you.
20 January 2026
Reply from Barker Shoes
Thank you for your review, and please accept our apologies for the inconvenience you experienced. We can confirm that a refund of £170.00 GBP has been processed for your return. Please allow up to 10 working days for the funds to appear back in your account, depending on your payment provider. We appreciate your patience and your previous loyalty to Barker Shoes. Your feedback has been shared with our customer service team to help improve our response times going forward.
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