barongworld.com Reviews 102

I'm really satisfied with the quality of the product. Would 100% recommend. It's a great deal.

BUYER BEWARE: They sell very poor quality made products. The stitching unravels and buttons are hard to button and does not stay buttoned. The cost of their products are outrageously priced for the quality they provide.

This place is god awful. Their service is poor. I ordered 4 barongs on February 10th and purchased the express shipping because I needed my groomsmen try them on to make sure they fit. Today is February 24th and I checked to see the status of the order and hasn’t been shipped. I called customer service asking what is going on with my order. Yen or Jen said my groomsmen’s barongs are not made yet!!! What?!?! 14 days and still not made?!?! Somehow they made the Barongs within 30-45 mins bc I got a notification saying it’s shipped. They didn’t want to give me a discount for their inconvenience and that they could only give back my express shipping. They had the nerve to say since we can’t give you a discount, we will give you 15% off your next order. I will NEVER order anything from here again. Shame on this company. I hope they don’t give me a replacement Barong. To be continued…

I ordered two barongs - I did not get these until a month later, after I needed them. I had to purchase two more from Etsy, which arrived on time. What makes matters worse is the company is in San Diego and I LIVE in San Diego!! They are overpriced don’t waste your money here!

i ordered JS122 before christmas, it did not arrive and got lost in shipping. they shipped another one as a replacement, but a wrong model has arrived. they were asking for me to ship out the wrong item first before a new one gets shipped to me. that means i will have to wait again. i would not recommend ordering from this company. nakakahiya if this happens to someone else, and it is a Filipino company. how can i be proud?

Took way too long to recieve.
Then half of the order was supplied. Also is tearing on the back.
Doesn't answer emails.
Horrible service all around.
Never purchasing from here again. And will be warning others on social medias about this company.

If I could give this a zero star I would. The exchange policy is not completely shown on the website. Originally paid in CAD. I then need to exchange for a different size then I have to hassle with them to pay for the shipping and restocking fee but in USD now. Now to return the original item you also have to pay another shipping fee. This is a complete joke. I will never purchase from here again nor will I refer this company to anyone who was going to purchase for my wedding.

Everything went wrong with this vendor. I wanted to give them my support as they're Filipino but I regret doing so... I ordered a custom dress for my mother's maid of honor ensemble for my wedding. I provided exact measurements and the dress was horrible. It was extremely loose and underwhelming. When I contacted support, they stated that I could not receive a refund, however, they will refund me part of the alteration cost if I provide a receipt. After providing the receipt, I underwent rigorous follow-up and kept receiving the run around about the refund request being pending. Months after my wedding I still heard nothing until I threatened to leave a bad review. Someone finally responded and offered me $100 off. STILL NEVER HEARD BACK. DO YOURSELF A FAVOR DO NOT BUY FROM THIS VENDOR!!! TERRIBLE SERVICE!!!

Scammers. Avoid at all cost!! I order a men XL shirt on August 1st for an event on September 22. I also paid for rush delivery. Received 0 updates on the order status. I reached out to the vendor Sept 12th and was told they ran out of the shirts and unable to restock their shopify. I asked for a refund due to the dissatisfaction of service. They ghosted me and I lost over hundreds of dollars. I reached out nearly every week and not 1 response. They are total scammers. Avoid and stay away from Barong World.

I ordered a barong based on their size selector and got an XL delivered. It was way too big in the neck and the sleeves. I called to exchange it and was told there was a $25 restocking fee and 19.95 shipping charge for exchange. I found they sold the same item on Etsy for less money and no charge for exchanges (except for return shipping at customer's expense). I tried to return the item I originally received and they told me it was no longer eligible for return because I didn't send an email within 2-3 days of receiving the one that was too large. I spoke to someone by phone, but he never mentioned that I needed to do that. Now they refuse to refund anything. These people have no customer service attitude at all. I wish I had read the reviews here before dealing with them. They definitely deserve a 1 rating (actually 0).

I ordered a barong for a wedding, paid $40 for 7-12 day shipping, and it showed up to my door a month later - way too late for the event I needed it for.

Then I wrote to ask them to return it for a refund since it was so late and they REFUSED. Customer service is absolutely horrible and this business is a complete scam.

I ordered a custom dress for a special occasion and I never received it, nor a refund. Terrible and frustrating customer service. I emailed them multiple times because my item should have arrived within 30 days. I contacted them via phone and email. No one was able to give me a shipping date. They kept saying they would "check with the production team," and never got back to me. After 6 weeks, I still hadn't received it and I requested a refund. They told me they would "check with the manager." That was over a week ago. I emailed again and now there is no response. Please do not order here! I was so disappointed to not have something special to wear for my aunt's 50th anniversary. They owe me over $200. I am filing a dispute with the credit card company to hopefully get my money back.

Do not take risks to buy here. I am honestly telling you. I am giving the lowest star because of poor customer service, delayed delivery, return/refund policy, mismatch advertised images on website. I custom made my size and you keep telling me it’s almost done, yet you gave me an unpolished ready made item that I cannot wear on my event! Never buy here again!

An Absolute Scam. They sent me the wrong size barong and I even showed them pictures of the barong with the measurements to prove to them they sent me the wrong one. They agreed to refund me including the postage and after I sent it back and they received it they refused to refund me. I issued a charge back with my credit card and they're currently fighting it. So not only did they get the barong back but they're attempting to keep my money. A COMPLETE SCAM of a company and a ABSOLUTE DISGRACE TO THE FILIPINO PEOPLE AND CULTURE.

Edit: I see that there is a 5 star rating on here named JULIET HERNANDEZ, she is an employee of barongworld so don't believe that review. When I returned my barong it was sent to her.

it's a total rip off, the express delivery they have advertised is not so express. I've been charged twice for the delivery and customs since the pair of the items I ordered where coming from 2 different places when I ondly did 1 transaction - it's not the customer's fault that the barongs are in the US and the baro't saya is in the Philippines . what they should have done is send the barong to the Philippines or the saya to US so that they can send both items together in Canada and the customer didnt have to pay twice for the taxes. They said they will give a full refund for it but they dragged it for so long that i had to accept half refund to get it over with.

I'm so happy with the Barong that I received! Thank you Barong World Can't wait to order again!

Terrible experience
I ordered a barong with express shipping stating o would receive the item in 1-2 days. It was for my Dads funeral. I did not receive the barong until 10 days later. I spoke with customer service to return and refund the item. I paid for return shipping w/ tracking. They got the barong back and 2 weeks later I don’t have my refund. They keep saying it’s coming. Terrible experience.

Great customer service, their response was very quick and solved the problem very professionally and effectively. There was a misunderstanding between us and the person who served us. We needed our purchase within 2 days in Australia and they did it. They dispatched it Monday afternoon and received it Wednesday lunchtime. They are very reliable. Thank you very much for your great service.

Poor customer service, convinced they’re a scam. They refused a refund, replacement or to file a claim when my package never arrived. They never helped in searching for my missing package or even seemed to care. Won’t be shopping here again and definitely disputed and got my money back from my bank for a dress that was almost $200

Poor quality, bad material and no labels
Both items received were not the right size and very poorly sewn with bad material. I gave them my exact measurements and they sent out something three sizes smaller and actually had no label! One of them had the material just cut without a sewn edge for an item that cost over $260! They wanted to charge a restocking fee and have us pay for shipping to Juliet Hernandez (who apparently left a positive review here) in San Diego... just saying.