The material is top quality, but the best thing in the shop is the staff; they know what they’re doing, and they are good advising, looking for and adapting equipment. Thank you!!
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See what reviewers are saying
Was apprehensive about purchasing from Barrabes due to my location of Edinburgh in Scotland however everything went extremely well. The process allowed me to locate crampons difficult to find over her... See more
Wery nice service and nice costomer service that answer me Wery fast. I will definitely use this shop many, many times more. A lot off different item too buy too. I like for example that i possible to... See more
The order did not arrive, after I wrote the email to ask about the order, the shop communicated that there has been an issue. I asked what is the waiting time and they mentioned they need to contact l... See more
Company replied
Company details
About Barrabes Ski y Montaña
Written by the company
Barrabes nació en el pueblo de Benasque, en los Pirineos.
En los años 90 decidimos abrir, en ese pequeño y aislado lugar, la tienda de montaña más grande de España, entre las más grandes de Europa.
Nos atrevimos porque apostamos por algo que, entonces, sonaba a magia: INTERNET: vimos una oportunidad única para quienes, como nosotros, vivían en las montañas.
Nuestra tienda online fue de las primeras de Europa en abrirse, en cualquier ámbito, y pronto fuimos una referencia en el comercio online.
A día de hoy, seguimos siendo líderes en el sector porque nunca hemos dejado de intentar mejorar y hacerlo lo mejor posible. Pero también porque nuestra incansable pasión por la montaña nos impulsa a que así sea.
Contact info
Ctra. Francia s/n, 22440, Benasque, Spain
- 974 21 54 97
- atencioncliente@barrabes.com
- barrabes.com
4.5
Excellent
8K reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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Good price & customer support
Good price of the products plus outstanding customer contact and care (compering to what recently I experience in Spain).
11 November 2023
Expensive coat with low quality
Expensive coat with low quality.
When you pay 100 euros for a “north face” label and zero quality.
6 November 2023
Reply from Barrabes Ski y Montaña
We are sorry you are not happy with your purchase Vitor. However, we are unable to find any orders in our system with this email or anything regarding this purchase at Barrabes. If the product has a defect, please contact us at atencioncliente@barrabes.com so we can help you resolve any incident. Thank you for contacting us and we are sorry you have given a poor rating of Barrabes.com.
Spoke to member of sales team directly;
Spoke to member of sales team directly;
no call centres to worry about. Very pleasant
and helpful.
Lovely hiking shoes (Oslo); they look like they
could last for many years. They feel sturdy yet
light. Many hikes and walks to look forward to.
Stephen
(Glasgow), Scotland
15 November 2023
Ordered goods delivered promptly.
16 November 2023
I requested TAXFREE FORM for my online…
I requested TAXFREE FORM for my online order TWO TIMES but no one REPLIED TO MY MESSAGES. USELESS SUPPORT !
13 November 2023
Reply from Barrabes Ski y Montaña
Hi, Murat. Thanks for taking your time to evaluate our online shop. We're sorry to hear you're not satisfied with our service. We have reviewed our customer service inbox and there are no messages from you to respond to. Most likely you responded to the shipping confirmation email, which clearly states that it's a no-reply account. In any case, our customer support team will contact you shortly with instructions regarding applying for a VAT refund.
Mountain equipment goretex trousers
Managed to source what I wanted at a great price, with prompt delivery - very impressed 😊
8 October 2023
Map arrived as planned
27 July 2023
very good.
as expected very good experience. Also when in Madrid i saw a shop and the experience was very good.
23 July 2023
wheres my order.
25 June 2023
Reply from Barrabes Ski y Montaña
Hi, Tim. Thanks for taking your time to evaluate our site. We are sorry to see you aren't satisfied with the service received. Your order was shipped on 27/06 and delivered on 10/07. Please be aware that there may be delays which are out of our control on orders to the UK due to customs delays as we are based in the EU.
Great outdoor shop
Big range of products. Fast delivery, and amazing customer service experience. 10/10 recommended!!
18 June 2023
Salomon walking boots
I was very pleased with my walking boots. Cheaper than anywhere in the UK and excellent speed of correspondence. The only reason I haven’t given five stars is the time it took for delivery. There was a hold up at customs and, whilst out of Barrabes hands, I think there could be some mention of this in timescales when ordering.
19 June 2023
Unprompted review
Good price and Comms.
Good price, good communication would have given 4.5 stars if available. Around 10 days from order to delivery from Spain ( I think) not too bad really.
2 June 2023
Fast, efficient!
29 May 2023
Scarpa Rush mid boots.
The product that I purchased from Barrabes was of excellent quality and at a very, extremely competitive price. The Scarpa boots are as described and are an excellent choice for summer hiking. Delivery was good with excellent communication from both carrier and Barrabes. Will definitely tell friends and family.
15 May 2023
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