The material is top quality, but the best thing in the shop is the staff; they know what they’re doing, and they are good advising, looking for and adapting equipment. Thank you!!
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See what reviewers are saying
Was apprehensive about purchasing from Barrabes due to my location of Edinburgh in Scotland however everything went extremely well. The process allowed me to locate crampons difficult to find over her... See more
Wery nice service and nice costomer service that answer me Wery fast. I will definitely use this shop many, many times more. A lot off different item too buy too. I like for example that i possible to... See more
The order did not arrive, after I wrote the email to ask about the order, the shop communicated that there has been an issue. I asked what is the waiting time and they mentioned they need to contact l... See more
Company replied
Company details
About Barrabes Ski y Montaña
Written by the company
Barrabes nació en el pueblo de Benasque, en los Pirineos.
En los años 90 decidimos abrir, en ese pequeño y aislado lugar, la tienda de montaña más grande de España, entre las más grandes de Europa.
Nos atrevimos porque apostamos por algo que, entonces, sonaba a magia: INTERNET: vimos una oportunidad única para quienes, como nosotros, vivían en las montañas.
Nuestra tienda online fue de las primeras de Europa en abrirse, en cualquier ámbito, y pronto fuimos una referencia en el comercio online.
A día de hoy, seguimos siendo líderes en el sector porque nunca hemos dejado de intentar mejorar y hacerlo lo mejor posible. Pero también porque nuestra incansable pasión por la montaña nos impulsa a que así sea.
Contact info
Ctra. Francia s/n, 22440, Benasque, Spain
- 974 21 54 97
- atencioncliente@barrabes.com
- barrabes.com
4.5
Excellent
8K reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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AVOID- hide the fact they are not UK through discounts and then hit you with VAT bill
Hide the fact that there would be a huge import tax @c 25% of the cost of the items by saying items are discounted.
Will never use again- they will claim all this is on the website and it is but it’s not a discount it is clever sales tactics to hide the tax.
13 March 2023
Reply from Barrabes Ski y Montaña
Hi. Thank you for taking your time to review our site. We're sorry to hear you're dissatisfied with your Barrabes purchase. The way the UK handles import VAT post Brexit is a legal issue, not our policy, and we have to follow the legal procedures as you can understand. All of this is clearly stated on our site at checkout. In any case, we recommend you contact HMRC before making any future online purchases outside the UK to understand the laws regarding customs and imports.
Perfect fit
Toe and heel replacement pieces for my ski boots arrived in 10 days. Perfect fit and included new screws. Boots look like new again and will be safer as bindings locate as originally designed.
7 February 2023
Rápidos resolutivos y amables
27 January 2023
Ràpid i perfecte!
22 January 2023
Very good service
24 January 2023
Well packaged and looks sturdy stylish…
Well packaged and looks sturdy stylish and easy to use.
30 January 2023
Reply from Barrabes Ski y Montaña
Hi, CW. Thanks for taking the time to review our site. As we explained by email, we can't accept the return of used goods, and an improper fit or choosing the wrong size isn't considered a defect for which we can open a claim with the manufacturer.
Super fast delivery 😀!
23 January 2023
Spotted Barrabes had some good deals on…
Spotted Barrabes had some good deals on thermals so gave them ago, very happy with my purchases, prices were good and shipping to Ireland was decent! Very happy and would buy from them again!
18 January 2023
Easy ordering process (from USA) and…
Easy ordering process (from USA) and quickly received! Shoes are great -very comfortable!!
29 December 2022
Really good experience shopping here
Really good experience shopping here. Customer service was excellent and shipping very quick. Reasonably priced items
6 January 2023
Great to still be able to buy from mainland Europe.
Was apprehensive about purchasing from Barrabes due to my location of Edinburgh in Scotland however everything went extremely well. The process allowed me to locate crampons difficult to find over here in the UK and followed through with excellent postage and tracking of the items on their journey to Edinburgh. Fantastic!
3 January 2023
very pleasant people to deal with.
20 December 2022
What a nightmare
Tryed to order a Northface coat using PayPal pay in three everything went ok until PayPal sent me back to the shop website to finish the order shop site kept crashing seemed like payment gone through with PayPal but could not finish the delivery part of the process with the shop, kept having to reboot the the shop website as it was crashing all the time finally managed to get back to the order to find delivery is not free and cost £15:96 for express delivery but the payment for the coat with PayPal was already completed had to go back into PayPal and send
£15:96 as a separate transaction the whole process took over an hour with all the messing about very stressful only to find 24 hours later the payment had been declined not due to to lack of funds so really unsure. Also no never received any confirmation email of order had to login and sign up to their website to find the order was in the process of been dispatched, but they sent an email to confirm order was cancelled whole thing was a headache. Have now ordered same coat from North Face themselves had to pay full price of £250,would have saved £50 with barrabes but much happier and so much easier ordering from North Face took 2 minutes confirmation email straight away UK company tracking well worth the £50. update turns out that there is a UK customs charge that is in the small print payable on delivery so I might not have even saved any money as don't know now how much that would have been, barrabes is a company based in Spain
24 December 2022
Unprompted review
Reply from Barrabes Ski y Montaña
Hi Stephen. Thanks for taking the time to evaluate our site. We had an issue with the Paypal payment platform the other day, but it should be fixed by now. We apologize for the inconvenience caused.
Top service
Great service, fast shipping and selling top quality products.
21 December 2022
Unprompted review
Initially wary of ordering abroad so…
Initially wary of ordering abroad so close to Christmas but arrived yesterday with no problems. Tracking was great too!
22 December 2022
Wonderful Service
13 December 2022
Competitive price and up to date tracking
Great price and kept up to date through tracking process
15 December 2022
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