BascoReviews 

213
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the authentic Spanish foods and meats that deliver on taste and flavor. Many appreciate the wide selection of unique items, from various cuts of meat to specialty cheeses and other Spanish delicacies. The delivery service is frequently noted for its speed, efficiency, and excellent packaging, ensuring products arrive in perfect condition. Reviewers also commend the overall service, finding the ordering process easy and the customer support responsive and helpful when needed. However, some customers experienced issues with delivery, noting instances where packages were left unattended or arrived earlier than scheduled. A few also reported problems with product quality, such as defrosted items or incorrect weights, and in some cases, customer service responses were unsatisfactory.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the authentic and high-quality... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high quality of... See more

Delivery service

Consumers find delivery service to be positive, with many praising the quick and reliable delivery times,... See more

Order

Customers generally report positive experiences with their orders, frequently praising quick arrivals, good... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered 2 packs fois gras, east site to navigate, arrived well packed with 2 unordered packs of padron peppers (the best out of Spain!). Our only gripe is with DHL delivery who didn't knock (we were... See more

Rated 5 out of 5 stars

There’s a wonderful choice of authentic foods available that you’re spoilt for choice. Over a couple of orders, I’ve taken Galician Bone in Rib steak, Secreto Iberico and Croquettas and each of... See more

Rated 5 out of 5 stars

I bought a suckling pig. It was packed very well, arrived on time via DPD, and was absolutely delicious. Anyone who loves meat should, in my opinion, try a suckling pig: it is a breeze to cook in a... See more

Rated 5 out of 5 stars

I cannot speak highly enough of this company. I am a massive foodie and I only ever buy quality. If you are like me then you need to get to know the amazing products Basco stock! You will only ever... See more


Company details

  1. Cured Ham Shop
  2. Delicatessen
  3. Liquor wholesaler
  4. Seafood wholesaler
  5. Wine wholesaler and importer

Information provided by various external sources

Wetherby, UK based importer of gourmet food and drink from Spain. Supplying trade and retail customers with our fantastic produce.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

213 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 8% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(213)

93 reviews in the last 12 months

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Rated 5 out of 5 stars

Unbelievably great company

Unbelievably great company! These days most people couldn’t care less about the customer but all about the profit. It’s nice to see a company that holds its values dear. The whole process from the website to delivery reflects that!

10 March 2025
Unprompted review
Rated 1 out of 5 stars

Next day order not delivered 3 days later

Usually Basco have been fairly good, but I made an order for fresh food on Monday for next day delivery, and 3 days later I have still not received the parcel. If it has been sent, the food will be spoilt. DPD say they have not received the parcel yet, but Basco have charged my card. Customer service have not responded after I raised this to them yesterday.

24 February 2025
Unprompted review
Rated 5 out of 5 stars

Basco's Iberico pig cheeks are…

Basco's Iberico pig cheeks are delicious and have wonderful flavour and texture when slow-cooked, whole Galician fillet is also excellent, four fillet steak family meals out of it and marbled and flavoured to perfection. The range and quality of the Manchego is also a treat, a little membrillo and a good Spanish red hits the spot.

15 February 2025
Unprompted review
Rated 5 out of 5 stars

Great service as usual

Great service as usual, been using Basco for years to get all my food I can’t get over here. Takes away some of the homesickness and stress from missing my motherland.

10 February 2025
Unprompted review
Rated 5 out of 5 stars

As I new customer

As I new customer, you always look closely at your first order & service... My first order was perfect from order processing, packing, delivery and quality. I could not fault their operation, WELL DONE!

21 January 2025
Unprompted review
Rated 5 out of 5 stars

Oh my BEST steak EVER!

Oh my!
I have NEVER tasted such gorgeous steak in all my life.
Packaging and delivery was excellent.
You will be mu "go to" place for steaks for a special occasion.
THANK YOU A+++++

5 February 2025
Unprompted review
Rated 5 out of 5 stars

Beautifully marbled premium cuts!

I placed my order to restock my freezer with premium meats, and all the items arrived well packaged and still frozen.
You can tell my simply looking at the products that it's top quality -beautiful cuts with wonderful marbling. The picanha and chuck steak were both fantastic in flavour and cooked to perfection!
As soon as I have room in my freezer again, I shall order again.

10 January 2025
Unprompted review
Rated 5 out of 5 stars

Very fast delivery

Very fast delivery, my parcel arrived in great condition, driver very polite and professional,on perfect time, I was informed regularly of the drops, lovely ,juicy,moist, so fresh, I love it .I will buy from now on from BASCO,great quality, fresh and very well packed and kept, very happy with BASCO .

31 January 2025
Unprompted review
Rated 4 out of 5 stars

They sell quality (and expensive!)…

They sell quality (and expensive!) products.
So when getting a 3kg product when paying for 3.3kg, I was disappointed.

When contacting them they wrote, "we accept as acceptable a 10% tolerance either way".

Well, then you should have this clearly stated on the product page, currently this is misleading and disappointing.

Edit: they refunded me for the difference.

21 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service, delivery and goods quality

Seamless buying and delivery process.
The parcel was delivered in 48 h., even with the standard delivery, in perfect conditions.
The meat, suckling lamb, was still perfectly frozen when delivered.
The meat was of excellent quality and true to the quality advertised.
I will used Basco again for sure.

19 December 2024
Unprompted review
Rated 2 out of 5 stars

Communication

Had an issue with received order. No phone answer so left message. No returned call that i or next day. Second time it has happened but woint be a third time

18 December 2024
Unprompted review
Rated 5 out of 5 stars

Great products, great service

I have been buying from Basco for a while now and always been very happy with the service. First of all I can buy authentic Spanish produce not readily available at the supermarket with great quality and reasonable prices but it's also important that they offer good service. I put in my latest order in the afternoon, it was dispatched later in the afternoon and arrived next morning. I can be confident about fast delivery and any chilled or frozen products will arrive well packaged and can go straight in my fridge or freezer.

25 November 2024
Unprompted review
Rated 5 out of 5 stars

Perfect order and delivery

Perfect order and delivery. The choice is amazing and the products we have sampled so far are outstanding. Looking forward to the cheese, sherry and meats. Highly recommended.

27 November 2024
Unprompted review

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