Ordered 2 packs fois gras, east site to navigate, arrived well packed with 2 unordered packs of padron peppers (the best out of Spain!). Our only gripe is with DHL delivery who didn't knock (we were... See more
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Company details
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Wetherby, UK based importer of gourmet food and drink from Spain. Supplying trade and retail customers with our fantastic produce.
Contact info
Street Seven 452, LS23 7FG, Thorp Arch Estate, United Kingdom
- bascofinefoods.com
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 8% of negative reviews
Typically replies within 24 hours
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For the best beef and pork (especially…
For the best beef and pork (especially the suckling pig), look no further than Basco! Great products and great service!
It went wrong!
It went wrong!. My order with chilled food was not only delivered to the wrong house number, but also to a the wrong street (thank you dpd).
Can't fault Basco, Customer service quickly tried to remedy the problem and when dpd decided not to correct the issue they were happy to initiate a full refund.
The full refund was received within a few days.
poor website, excessive postage
ordered in the past, great foo. However, website is terrible, so slow, and when i can to order, I logged on as an existing client, but I must fill in all my details again. So tedious.
then I came to check out, and they wanted £8.50 for up to 5 day delivery, really!! I emptied my basket
I have bought churros from this company…
I have bought churros from this company all the churros i have purchased were broken in to pieces and i cannot serve these goods to my customers even doe i have emailed them continuously they are ignoring my mails i have photo proof this company shi!! and they are not professionals with their job absolutely no customer service whatsoever i have put 8 boxes of churros in the bin
unfortunately some chilled food arrived…
unfortunately some chilled food arrived not adequately packed and at room temperature. When I notified Basco they were not keen to sort the problem out even though it was for a tiny percentage of the order. Shame to have poor customer service from a company with great products.

Reply from Basco
Top Notch Customer Service
Five star customer care. Special thanks to Alex who got my order dispatched. Delivery was fast too. Ordered Friday afternoon, arrived on Monday morning.

Reply from Basco
A true taste of Spain
A true taste of Spain. Everything we ordered was tasty, the cured meats, olives, cheese, pork. The Iberico pork is Devine, we liked the recipe ideas on the website. We followed the recipe for the Iberico pork on the website and we were not disappointed. The croquettes are also a must, some of the best I’ve had.

Reply from Basco
Prompt & professional.
Ordered for next-day delivery and arrived as expected. Very well packed and quality products as usual. The selection online is excellent.

Reply from Basco
Misleading information about next day delivery
Edited after reply: realising that the delivery would not arrive that day was frustrating but I appreciate their customer service was sympathetic and tried to provide the best possible experience and solution given the circumstances. They reacted quick. I raise my rating to reflect that but unfortunately I cannot score them higher as the unintentional misleading info put me under a lot of pressure to find alternatives for my event.
I ordered from Bascofinefoods as I had good experience in the past and paid the Priority as it is mentioned at their webpage that is next day delivery except weekends and bank-holiday. I was expecting the shipping to arrive on Monday (normal working day) but I have been told that would not be possible. I am supposedly getting a refund but now I have few hours to come up with an alternative for my evening event. Really disappointed on how they let me down; I had good experience with them in the past.

Reply from Basco
excellent quality salt cod
Prompt service. Excellent packaging and fabulous quality. Have been searching for a long time to find a good quality salt cod for my husband Have finally found it. This is the best by far.

Reply from Basco
Recently ordered several items from…
Recently ordered several items from Basco. I would totally recommend the Food & condiments as they are Fresh, Extremely good quality & sent well packaged (Numerous Freeze Bags to ensure Freshness & Quality) & delivered super quick.
Authentically Spanish & with little effort & preparation guidelines from Basco, you can easily create top quality & authentically Spanish Tapas. 100% from me & I will be ordering regularly.
colin and were pleased.
fast delivery,fair price,food you cannot get anywhere else,superb quality.
Secreto Iberico and Presa Iberica - wow!
The secreto iberico and presa iberica are incredible- I didn’t realise pork could be that good….
Great service
Great service. Prompt and efficient. The cheesecake dessert is to die for!!
Delicious authentic Spanish food
Delicious authentic Spanish food. We will be ordering from Basco again! We were very impressed by the jamon and the manchego cheesecake is incredible.
Basco is fabulous
We order regularly from Basco. The Fillets, wine, cheese and tapas/nibbles are great and the orders arrive in a day or two.
Great service
Great to be able to buy my favourite gin in the UK!
Order arrived quickly and very well packaged.
Can imagine I am back in Menorca whilst drinking the gin!
First class produce
First class produce. Suckling Pig is great with the Pork Loin so tasty you will find it hard to go back to supermarket imposter meat.
Perfection.
The entire order from start to finish was flawless. Fantastic service and prompt delivery. The food products ordered were of a very high standard and did not disappoint.
My order arrived on the scheduled date and was packaged well. 10/10
Food and customer service excellent
Food was amazing. Customer service fantastic. Couldn’t fault any of it
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