BascoReviews 

213
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the authentic Spanish foods and meats that deliver on taste and flavor. Many appreciate the wide selection of unique items, from various cuts of meat to specialty cheeses and other Spanish delicacies. The delivery service is frequently noted for its speed, efficiency, and excellent packaging, ensuring products arrive in perfect condition. Reviewers also commend the overall service, finding the ordering process easy and the customer support responsive and helpful when needed. However, some customers experienced issues with delivery, noting instances where packages were left unattended or arrived earlier than scheduled. A few also reported problems with product quality, such as defrosted items or incorrect weights, and in some cases, customer service responses were unsatisfactory.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the authentic and high-quality... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high quality of... See more

Delivery service

Consumers find delivery service to be positive, with many praising the quick and reliable delivery times,... See more

Order

Customers generally report positive experiences with their orders, frequently praising quick arrivals, good... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered 2 packs fois gras, east site to navigate, arrived well packed with 2 unordered packs of padron peppers (the best out of Spain!). Our only gripe is with DHL delivery who didn't knock (we were... See more

Rated 5 out of 5 stars

There’s a wonderful choice of authentic foods available that you’re spoilt for choice. Over a couple of orders, I’ve taken Galician Bone in Rib steak, Secreto Iberico and Croquettas and each of... See more

Rated 5 out of 5 stars

I bought a suckling pig. It was packed very well, arrived on time via DPD, and was absolutely delicious. Anyone who loves meat should, in my opinion, try a suckling pig: it is a breeze to cook in a... See more

Rated 5 out of 5 stars

I cannot speak highly enough of this company. I am a massive foodie and I only ever buy quality. If you are like me then you need to get to know the amazing products Basco stock! You will only ever... See more


Company details

  1. Cured Ham Shop
  2. Delicatessen
  3. Liquor wholesaler
  4. Seafood wholesaler
  5. Wine wholesaler and importer

Information provided by various external sources

Wetherby, UK based importer of gourmet food and drink from Spain. Supplying trade and retail customers with our fantastic produce.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

213 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 8% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(213)

93 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

It went wrong!

It went wrong!. My order with chilled food was not only delivered to the wrong house number, but also to a the wrong street (thank you dpd).

Can't fault Basco, Customer service quickly tried to remedy the problem and when dpd decided not to correct the issue they were happy to initiate a full refund.

The full refund was received within a few days.

8 October 2024
Unprompted review
Rated 2 out of 5 stars

poor website, excessive postage

ordered in the past, great foo. However, website is terrible, so slow, and when i can to order, I logged on as an existing client, but I must fill in all my details again. So tedious.
then I came to check out, and they wanted £8.50 for up to 5 day delivery, really!! I emptied my basket

16 October 2024
Unprompted review
Rated 1 out of 5 stars

I have bought churros from this company…

I have bought churros from this company all the churros i have purchased were broken in to pieces and i cannot serve these goods to my customers even doe i have emailed them continuously they are ignoring my mails i have photo proof this company shi!! and they are not professionals with their job absolutely no customer service whatsoever i have put 8 boxes of churros in the bin

19 September 2024
Unprompted review
Rated 1 out of 5 stars

unfortunately some chilled food arrived…

unfortunately some chilled food arrived not adequately packed and at room temperature. When I notified Basco they were not keen to sort the problem out even though it was for a tiny percentage of the order. Shame to have poor customer service from a company with great products.

9 October 2024
Unprompted review
Basco logo

Reply from Basco

We do appreciate your frustration regarding this situation. However, as per our terms and conditions, we do require all issues with deliveries and orders be notified to us within 24 hours of receipt of delivery. As your complaint was not received by our customer service team until 48 hours after you received your delivery, we are unable to process this complaint.

Kind Regards,

Rated 5 out of 5 stars

Top Notch Customer Service

Five star customer care. Special thanks to Alex who got my order dispatched. Delivery was fast too. Ordered Friday afternoon, arrived on Monday morning.

20 September 2024
Unprompted review
Basco logo

Reply from Basco

Thank you so much for taking the time to leave this review. We hope to see an order from you again soon.

Kind Regards,

Rated 5 out of 5 stars

A true taste of Spain

A true taste of Spain. Everything we ordered was tasty, the cured meats, olives, cheese, pork. The Iberico pork is Devine, we liked the recipe ideas on the website. We followed the recipe for the Iberico pork on the website and we were not disappointed. The croquettes are also a must, some of the best I’ve had.

30 September 2024
Unprompted review
Basco logo

Reply from Basco

Thank you for taking the time to leave this review. We're thrilled you loved the products as much as us!

Kind Regards,
Basco

Rated 5 out of 5 stars

Prompt & professional.

Ordered for next-day delivery and arrived as expected. Very well packed and quality products as usual. The selection online is excellent.

26 September 2024
Unprompted review
Basco logo

Reply from Basco

Thank you for taking the time to leave this review. It's great to hear you loved both the service and products.

Kind Regards,
Basco

Rated 3 out of 5 stars

Misleading information about next day delivery

Edited after reply: realising that the delivery would not arrive that day was frustrating but I appreciate their customer service was sympathetic and tried to provide the best possible experience and solution given the circumstances. They reacted quick. I raise my rating to reflect that but unfortunately I cannot score them higher as the unintentional misleading info put me under a lot of pressure to find alternatives for my event.

I ordered from Bascofinefoods as I had good experience in the past and paid the Priority as it is mentioned at their webpage that is next day delivery except weekends and bank-holiday. I was expecting the shipping to arrive on Monday (normal working day) but I have been told that would not be possible. I am supposedly getting a refund but now I have few hours to come up with an alternative for my evening event. Really disappointed on how they let me down; I had good experience with them in the past.

30 September 2024
Unprompted review
Basco logo

Reply from Basco

Thank you for taking your time to leave this review. We apologise for any miscommunication regarding our delivery days.

Outside of Christmas or dispatch days are Monday through Friday for delivery next day, this is for both standard and priority deliveries. This means no deliveries will take place on a Sunday or Monday. We do this to ensure orders spent no more than 24 hours in the delivery network.

If you ever need anymore clarification on this, please do not hesitate to get in touch with us at info@bascofinefoods.com.

Kind Regards,

Rated 5 out of 5 stars

excellent quality salt cod

Prompt service. Excellent packaging and fabulous quality. Have been searching for a long time to find a good quality salt cod for my husband Have finally found it. This is the best by far.

16 September 2024
Unprompted review
Basco logo

Reply from Basco

Thank you for taking the time to leave this review. We hope to see another order from you soon!

Kind Regards,
Basco

Rated 5 out of 5 stars

Recently ordered several items from…

Recently ordered several items from Basco. I would totally recommend the Food & condiments as they are Fresh, Extremely good quality & sent well packaged (Numerous Freeze Bags to ensure Freshness & Quality) & delivered super quick.

Authentically Spanish & with little effort & preparation guidelines from Basco, you can easily create top quality & authentically Spanish Tapas. 100% from me & I will be ordering regularly.

6 September 2024
Unprompted review
Rated 5 out of 5 stars

Basco is fabulous

We order regularly from Basco. The Fillets, wine, cheese and tapas/nibbles are great and the orders arrive in a day or two.

23 August 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great to be able to buy my favourite gin in the UK!
Order arrived quickly and very well packaged.
Can imagine I am back in Menorca whilst drinking the gin!

19 August 2024
Unprompted review
Rated 5 out of 5 stars

Perfection.

The entire order from start to finish was flawless. Fantastic service and prompt delivery. The food products ordered were of a very high standard and did not disappoint.
My order arrived on the scheduled date and was packaged well. 10/10

9 August 2024
Unprompted review

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