They didnt ship my order fully. I ordered some basketball shoes and a shirt and socks. When I called them about it they told me to write an email. I write an email they say I need to sign written... See more
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The boxes were shipped in the thinnest plastic they sell. No padding. The boxes were ripped and bashed in. Not suitable for gifts. I paid for insurance but they refused to honor it. Terrible customer... See more
Products are of the quality you'd expect. however on two occasions now delivery has been very poor. one late delivery ruined my son's birthday. Despite paying a premium for early delivery! Currentl... See more
How can you send out this to fill in before people even recurve there items, I've waited over a week for my purchase and emailed asking what's goin on heard nothing
Company replied
Company details
Written by the company
BasketballDirect.com is dé specialist voor basketballers in de Benelux en Duitsland. Met een ruim assortiment aan basketbalschoenen, kleding, basketballen en accessoires en een scherpe prijs vindt zowel de beginnende jeugdbasketballer als de prestatieve speler alles wat hij zoekt. Als partner van de NBB (Nederlandse Basketball Bond) en 3x3 Unites staat BasketballDirect.com midden in de basketbalwereld.
Contact info
Gantelstraat 14, 5145 PH, Waalwijk, Netherlands
- 0031 416 652803
- info@sportshop.com
- basketballdirect.com
1.5
Bad
176 reviews
Hasn’t replied to negative reviews
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Good jersey with cheap price and delivered quickly
Good basketball jersey at a very cheap price compared to other sites. Good delivery price and received really quickly after my purchase.
Deffo recommended site, many thanks
29 July 2014
Unprompted review
efficient especially when order had to be changed when James bailed out of the Heat
very efficient ,helpful service. Had to change item and the new item reached me so quickly.
no fuss and great service
25 July 2014
Unprompted review
Perfect. Can't fault the service
Delivered next day as promised and great communication from the team.
Can't fault them, perfect service.
23 July 2014
Unprompted review
100% would recommend a great service
Product as described. Arrived very quickly and no hassle. Would recommend.
23 July 2014
Unprompted review
Good advice and service
Good telephone advice; I felt I was dealing with someone who knew their stuff. Quality product arrived quickly. My son is delighted.
10 July 2014
Unprompted review
Great service from the second I ordered!
I ordered a basketball kit from my very eager son - it arrived as promised a few days from ordering. Perfect size, happy child!!
30 June 2014
Unprompted review
Great and fast service
Would def recommend excellent service and very quick delivery
23 June 2014
Unprompted review
Good range and quick service
23 June 2014
Unprompted review
In a word "PERFECT"
I ordered a basketball for my son last minute and it was delivered on time and it made our day. Thank you for a great service!
20 June 2014
Unprompted review
Not Good
Phoned twice as I had a problem, left message(s) calls not returned . Instructions very poor.
16 June 2014
Unprompted review
Reply from BasketballDirect.com
Hi Robert,
Sorry to hear you had an unsatisfactory experience. If our phone line was busy you should have heard a message to email "team@basketballdirect.co.uk" and we aim to reply to all customer queries within 24 hours. Our call center is in the UK and may have been closed when you called from the US due to the time difference.
If you let us know the issue you are having we will be in touch soon and do whatever we can to help. To help speed up the process please include your order number with any correspondence,
Regards,
BD
Great product, good price.
Chosen by my son, he wash;t disappointed when it arrived and in quick time too!
16 June 2014
Unprompted review
Great product, great service
The site was easy to use and it was easy to order what I wanted. My order was delivered really quickly, I'd definitely use them again.
29 May 2014
Unprompted review
awesome service and amazing product at great price
Was over the moon with my purchase fasy delivery and exactly what I ordered and a great price too will defo use them again...
28 May 2014
Unprompted review
Great customer service.
Fantastic customer service. I made an email enquiry at 6pm on a Saturday night and had a telephone call from them with 15 minutes answering my query.
Would definately use them again.
26 May 2014
Unprompted review
My online shopping experience with Basket ball direct.
My first online shopping with Basket ball direct was amazing, delivery was perfect and seen the products, they were fantastic and quality stuff! My son will continue to patronize them.
17 May 2014
Unprompted review
MAKE SURE VOUCHER CODES WORK!!!!
I received an offer for £10 off via Facebook. I had to spend £40 to get the discount. Once I had obtained this in my basket, the voucher code would not work and I received a message saying the basket monetary value was not enough to apply voucher.
Other than that, good service. Well packaged and quick delivery.
6 May 2014
Unprompted review
Reply from BasketballDirect.com
Hi Callum, thanks for the feedback.
Did you contact our customer service team? They can make sure the voucher code is correct and is applied properly. You can reach them via the website or at team@basketballdirect.co.uk
good services, but long delivery time
the services are ok related the offer and the prices. the delivery time is too long and some delivery/tracking information are needed.
30 April 2014
Unprompted review
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