BasketballDirect.com Reviews 176

TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

They didnt ship my order fully. I ordered some basketball shoes and a shirt and socks. When I called them about it they told me to write an email. I write an email they say I need to sign written... See more

Rated 1 out of 5 stars

The boxes were shipped in the thinnest plastic they sell. No padding. The boxes were ripped and bashed in. Not suitable for gifts. I paid for insurance but they refused to honor it. Terrible customer... See more

Rated 3 out of 5 stars

Products are of the quality you'd expect. however on two occasions now delivery has been very poor. one late delivery ruined my son's birthday. Despite paying a premium for early delivery! Currentl... See more

Rated 1 out of 5 stars

How can you send out this to fill in before people even recurve there items, I've waited over a week for my purchase and emailed asking what's goin on heard nothing

Company replied

Company details

  1. Sporting Goods Shop
  2. Activewear shop

Written by the company

BasketballDirect.com is dé specialist voor basketballers in de Benelux en Duitsland. Met een ruim assortiment aan basketbalschoenen, kleding, basketballen en accessoires en een scherpe prijs vindt zowel de beginnende jeugdbasketballer als de prestatieve speler alles wat hij zoekt. Als partner van de NBB (Nederlandse Basketball Bond) en 3x3 Unites staat BasketballDirect.com midden in de basketbalwereld.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

176 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent Service

Just an all-round great service and website. Navigation is very clear and understandable and I received my boots earlier than estimated. Safe to say I will definitely be shopping again.

24 October 2013
Unprompted review
Rated 5 out of 5 stars

Great functionality and great deals

The website is very user friendly, leading to easier browsing and purchasing. The wide choice of gear and equipment is also a huge bonus aswell as the prices being very competitive.

23 October 2013
Unprompted review
Rated 5 out of 5 stars

Refreshing website, second to none service!

I have used this website twice now and both times have been delighted with the service. Firstly, I bought a pair of boots at rock bottom prices compared to the high street. I also bought a pair of top of the range McDavid under armour shorts which are difficult to source outside of the USA. Didn't mind paying the fifty pounds because they're worth it. Will definitely be using the website again!

21 October 2013
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

I was completely satisfied with the service from Basketball Direct. Delivery was very speedy and the products were of excellent quality. I will definitely be recommending this company to friends!

21 October 2013
Unprompted review
Rated 5 out of 5 stars

Really impressive selection of basketball trainers

I was recommened this website from a friend and i have 2 say i was not disappointed!! There is a wide range of products available and the website is clearly laid out making purchasing easy and quick. I Was able to get next day delivery which was exactly what i needed

20 October 2013
Unprompted review
Rated 5 out of 5 stars

Top notch service! The best basketball website out there!

I would just like to take a moment to express how impressed I was with the service I experienced! I was ordering trainers for my boyfriend and the contact from the website was very helpful and recommended a great pair of Derrick Rose which my bf absolutely loved!! Website was clearly laid out and easy to use! Quick response to any queries! Prompt delivery! Affordable prices..very competitive prices as I had compared a lot of other websites before my purchase! I would highly recommend this website and I would definitely use it again!!! Thank you! :-)

20 October 2013
Unprompted review
Rated 5 out of 5 stars

reassuring service

Good site. Recently made a purchase for a very fussy youngster. Was able to contact to company by email and even phone for advice. Staff member very friendly. Talked me through everything. Needlessly to say youngster very happy with product. So happy with all round service. Will definitely be purchasing for my self again shortly for new season.

19 October 2013
Unprompted review
Rated 5 out of 5 stars

Excellent service

I ordered some new gear after a long layoff from basketball. No hassle, arrived 2 days later and was top quality. Will use again.

18 October 2013
Unprompted review
Rated 5 out of 5 stars

Trusted Retailer!

I've bought shoes & sportswear from Basketballdirect a couple times now & I've never had any problems with my orders. They are prompt, courteous & always answer any questions I have. Definitely would recommend them.

17 October 2013
Unprompted review
Rated 4 out of 5 stars

Effortless

It was so easy, really reasonably priced and the team member I spoke to to follow up on some detail was extremely helpful!!
thank you!

16 October 2013
Unprompted review
BasketballDirect.com logo

Reply from BasketballDirect.com

Hey Rachel, Thank you for the feedback! If there is anything you think we could do to help reach a 5-star level please just let us know. We are always looking for ways to improve our service.

Rated 5 out of 5 stars

Most helpfull and very fast!!

Don't hesitate to use these they was great with me. Ordered a size 6 crazy light boots which said in stock at the time but it turn out that they wasn't but they phoned me straight away and kept me updated every day. I have friends that use them because of me and they say the same, brilliant!!! And far priced to!

16 October 2013
Unprompted review

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