My experience with Basma was truly wonderful. They really care about their patients and are very cooperative. They won’t let you until you’re completely satisfied with your new smile. Also, the clear... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a wonderful experience with Basma.com! Their aligner treatment really helped transform my smile, and the whole process was smooth and professional from start to finish. A special thank you to Al... See more
It has been an amazing transformation journey, and I’m more than happy with the final results. Time passed so quickly, and I didn’t have to go through the usual struggles of traditional orthodontics... See more
I would like to sincerely thank you so much for helping me achieve my beautiful smile. I truly loved my smile — my teeth have improved so much thanks to your care and follow-up. It was such a wond... See more
Company details
Written by the company
Who’s BASMA? Basma.com is an online platform offering a convenient and affordable doctor-directed treatment for aligning teeth from the comfort of your home using invisible aligners! We believe that everyone deserves a smile they love. We are a chain of orthodontic clinics in the GCC that deliver human-focused care. We do that using fully digitalized processes with a highly skilled team of professionals who are specialized in making healthy smiles using the latest technology for the diagnosis, treatment, and follow-up of all cases. Using a combination of medical expertise and digitalisation, we enable patients to start their journey at home or at one of our clinics: they get their teeth scanned by our doctors and discuss their personalized treatment plan. We make getting straight teeth easier and more affordable using clear braces.
Contact info
Get straight teeth in 6-10 months
4.7
Excellent
790 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 2 weeks
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I had a great experience through out…
I had a great experience through out the journey the application and the process is really awesome.
26 June 2026
Unprompted review
i regret this experience
Honestly, one of the decisions I regret the most was trying Basmah. My original issue was only mild crowding in my lower teeth, but after the treatment, both my upper and lower teeth became crowded, and my bite is now misaligned.
I truly regret believing that Basmah would help. Several people warned me against trying it, but I thought those were just personal opinions and wanted to give it a chance myself.
Unfortunately, my experience was disappointing, and my dental condition is now worse than before.
Btw.. the 2 stars is for the customer service
30 December 2025
Unprompted review
Basma is an excellent invisible teeth…
Basma is an excellent invisible teeth aligner service, good follow up on app and what's, a broad network of clinics in Saudi Arabia, and they allow services in other countries in the middle east of you are living between different countries.
17 June 2026
Unprompted review
Reply from BASMA.com
Thank you so much for your kind feedback, Ahmad! 💕
We’re really glad to hear that you had a positive experience with Basma and that you found the Basma App and follow-ups helpful throughout your journey.
It’s also great to know that our wide network of clinics and the flexibility to continue treatment across different countries in the region made your experience easier and more convenient.
We truly appreciate your trust in us and hope you're enjoying life with your beautiful new smile! 😄
BASMA.com
Very positive experience
Very positive experience, very responsive customer service team, great feedback and guidance. They are always available for your question when you need them.
16 June 2026
Unprompted review
Reply from BASMA.com
Thank you so much for your kind words, AbdulAziz! ❤️
We’re really happy to hear that you had a very positive experience and that our customer service team was responsive and supportive throughout your journey.
Providing clear guidance, timely feedback, and being available whenever our patients need us is exactly what we aim for.
We truly appreciate your trust in us and hope you're enjoying life with your beautiful new smile! 😄
BASMA.com
Do Basma! It’s worth it
The process has been super easy and the results are better than I expected. There is always someone on hand to contact with queries, the orthodontists are transparent throughout and you are kept up to date through the journey. I highly recommend!
13 June 2026
Unprompted review
Reply from BASMA.com
Thank you for your kind words, Ally! ❤️
We're delighted to hear that the process felt easy and that your results exceeded your expectations. Providing transparent care, regular updates, and ongoing support throughout the smile journey is exactly what we strive for.
Thank you for trusting Basma and for recommending us. We hope you're enjoying life with your beautiful new smile! 😄
BASMA.com
it was smooth and went very well…
it was smooth and went very well everything was organized
12 June 2026
Unprompted review
Reply from BASMA.com
Thank you so much, Nazih, for your kind feedback 💕
We’re really happy to hear that your journey was smooth and organized.
We truly appreciate your trust in us and hope you're enjoying life with your beautiful new smile! 😄
BASMA.com
BASMA is the most amazing solution for…
BASMA is the most amazing solution for the teeth and the best comfortable way to have a beautiful smile . Thank you BASMA team you are amazing and very professional. It's been a great experience with you thank you so much ❤️
1 June 2026
Unprompted review
Reply from BASMA.com
Thank you for your kind words, Rama! ❤️
We’re truly happy to hear that you found your smile journey comfortable and positive.
We’re grateful to have been part of your journey and hope you're enjoying life with your beautiful new smile! 😄
BASMA.com
Really enjoyed my experience with Basma…
Really enjoyed my experience with Basma from the team to the service. Everything was great. 😊 This was my second time getting braces. My first time with Invisalign its way better than the first time and the results were from the beginning visible I enjoyed the fact that it was quick and it didn’t take more than eight months. ❤️🔥
Thank u Basma.
5 June 2026
Unprompted review
Reply from BASMA.com
Thank you so much for your kind words Aisha ❤️
We truly appreciate your trust in us for your smile journey, and we’re so happy to have been part of such a positive orthodontic experience for you!
We hope you're enjoying life with your beautiful new smile! 😄
BASMA.com
The staff were really kind and…
The staff were really kind and understanding
28 May 2026
Unprompted review
Reply from BASMA.com
Thank you for your kind words Angelica💕
We’re glad to hear you felt the team was helpful and understanding. We truly appreciate your feedback!
BASMA.com
One of the best decisions I've made
One of the best decisions I've made! The team is so professional and friendly! Very fast service with high attention to the smallest details.
26 May 2026
Unprompted review
Reply from BASMA.com
Thank you for your kind words Christy💕
We’re truly happy to hear that your experience with us has been one of your best decisions. Providing professional care, fast service, and attention to every detail is always our goal.
We hope you're enjoying life with your beautiful new smile!
BASMA.com
Loved the experience
Loved the experience. Basma was very professional and did an amazing job with my teeth. Noura was exceptional and helped me throughout. Cleared my doubts and was very patient with me.
Highly recommend it!
21 May 2026
Unprompted review
Reply from BASMA.com
Thank you so much, Pem, for your kind words and recommendation! 💕
We truly appreciate your trust in us and are so happy to have been part of your smile journey! 😊
BASMA.com
All the team is powerful
13 May 2026
Unprompted review
Reply from BASMA.com
Thank you, Fatima!
We truly appreciate your kind words and are happy to hear you had a great experience with our team ❤️
BASMA.com
It was really easy and the patient care…
It was really easy and the patient care noura was really friendly really enjoyed my journey !
31 August 2025
Unprompted review
Reply from BASMA.com
Thank you so much, Noura, for your kind feedback 💕
We’re really happy to hear that your journey felt easy and enjoyable, and that you had a positive experience with our patient care team.
We truly appreciate your trust in us and hope you're enjoying life with your beautiful new smile! 😄
BASMA.com
Amazing experience.
Amazing experience.
Professional tram (Nora)
Highly recommended
6 May 2026
Unprompted review
Reply from BASMA.com
Thank you for your kind words Atta 😍
We’re really happy to hear you had an amazing experience and appreciated the professionalism of our team. We hope you're enjoying life with your beautiful new smile!
BASMA.com
The process was easy and smooth
The process was easy and smooth. The team is amazing and very friendly!
Noura was great and she was able to explain and provide me with all the details needed.
4 May 2026
Unprompted review
Reply from BASMA.com
Thank you so much for your kind words Ghiwa 💕
We’re really happy to hear that you found the process easy and smooth and that our team made your experience a positive one.
We are pleased to know that the support and explanations made a difference for you.
We hope you're enjoying life with your beautiful new smile! 😄
BASMA.com
My experience was very good with Basma
My experience was very good with Basma. It took longer than expected but follow up was easy and consistent. A special thank you to Noura who was really super helpful and supportive during my journey 🤍
2 May 2026
Unprompted review
Reply from BASMA.com
Thank you, Nadine, for your kind words 💕
We’re happy to hear that you had a good experience with us and that the follow-up was easy and consistent.
We’re also glad to know that the support of our team made a positive difference in your journey.
We hope you're enjoying life with your new smile 😄
BASMA.com
I’ve had a frustrating experience with…
I’ve had a frustrating experience with BASMA. Several times, I’ve received aligners that are loose and don’t properly fit my teeth. This issue has persisted even after I redid my dental scan at my own expense to ensure accuracy. Unfortunately, the problem still hasn’t been resolved, which has been disappointing.
30 April 2026
Unprompted review
Reply from BASMA.com
Hello Maria,
We’re really sorry to hear about your experience and understand how frustrating this must be.
Regarding the retainers you received, they were produced based on your most recent scans to ensure the best possible fit. That said, we truly appreciate your patience and want to reassure you that we have already begun producing replacement retainers. They will be dispatched within the upcoming few days.
Our goal remains to ensure that your final results are maintained properly, and we’re here to support you until everything is resolved. Please don’t hesitate to reach out to us directly if you need any further assistance.
BASMA.com
Overall experience
Overall, I’m happy with my clear aligner journey, but it hasn’t been without its frustrations.
The final result is excellent and I’m really pleased with how my teeth have turned out. I followed the process properly from start to finish, wearing the aligners exactly as instructed and staying consistent throughout. That commitment has definitely paid off in the end result.
That said, the journey itself took significantly longer than expected. Progress felt quite slow at times, despite doing everything by the book. Communication with Basma was also a bit inconsistent. Sometimes responses were quick and helpful, but other times it took several days to get a reply. This had a knock-on effect on the overall timeline, particularly when it came to ordering the next sets of aligners.
On a few occasions, I ended up wearing the same set of aligners for over five weeks instead of the recommended two, simply because the next set hadn’t been arranged in time. That was frustrating and made the process feel more drawn out than it needed to be.
In summary, the end result is great and I’m very happy with my smile, but the journey could have been smoother and better managed in terms of communication and timelines.
30 April 2026
Unprompted review
Reply from BASMA.com
Hello Shaun,
We’re really happy to hear that you’re pleased with your final result and your new smile. Achieving that outcome is always our main goal, and it’s rewarding to know it met your expectations.
At the same time, we completely understand your comments regarding the journey itself. A smooth and well-coordinated experience is just as important as the final result, and we’re sorry that parts of the process felt slower than expected. This is not the standard we aim to maintain.
Your feedback is well noted. Consistency and responsiveness are key areas we continuously work to improve so patients feel supported at every stage of their journey.
We truly appreciate you highlighting both the positive outcome and the areas for improvement. This helps us refine our processes and enhance the experience for future patients.
We hope you're enjoying life with your beautiful new smile! 😄
BASMA.com
Amazing Results in only 10 Months
Amazing Results in only 10 Months! I Thanks Basma Team!
30 April 2026
Unprompted review
Reply from BASMA.com
Thank you, Satti, for your kind words 💕
We’re happy to hear that you’re satisfied with the results you achieved in just 10 months!
We’re truly glad to have been part of your smile journey 😄
BASMA.com
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