BASMA.com Reviews 790

The retainer journey has been very successful and smooth. Communication was clear, expectations were well aligned, and results were delivered consistently. It has been a valuable partnership, and I’m very satisfied with the progress and outcomes achieved.

Everyone should be careful about paying anything in advance. Once you visit, they are friendly and explain everything, and once the payment is done, their attitude changed 100% to be rude, unprofessional, and careless, and the results are totally different from what they promised. The staff are super rude and unprofessional, that's not a cosmetic and medical service, that's pure scum. Advise everyone only pay after finishing the sections

Extremely happy with all the steps! The Basma team is always supportive, informing all the way through all the steps of the treatment and everything went super smooth! 100% recommending it!

I visited Basma Clinic (Beirut, Gemmayze) a couple of years ago because they advertised a fast solution without the need for repeated dentist visits. From the very beginning, I clearly explained that I would be leaving the country for an unknown period (definitely longer than the treatment duration) and explicitly asked whether the entire treatment plan could be done in one visit.

I was reassured multiple times—in person and via chat—that this would not be a problem and that the treatment could be continued remotely as long as I wore the aligners regularly.

Only after the scans were taken did I receive payment details and was informed that the treatment could be done in one session only if I paid the full amount upfront, which I did.

Weeks later, I was told to come for IPR and aligner pickup. Instead of one session, I was scheduled for two IPR sessions and given 18 aligners. When I asked if the two IPR sessions could be combined into one (as previously agreed), the answer was a blunt “No, not possible.”
Later, several orthodontists in Germany confirmed that this was not medically necessary and mainly cosmetic.

During the IPR procedure, the orthodontist cut into my gums, causing significant bleeding and severe pain. I was told this “cannot be avoided,” which is simply untrue. I do not have overgrown gums. I was in visible pain, tears running down my face, yet the procedure continued without compassion or care. Only thinking about this now... WTF Basma?! Torture?!?!?!?!

No anesthetic was offered.
No warning was given beforehand that bleeding and gum injury are “normal.”
No effort was made to avoid damaging my gums. I was literally told HEK END EL KEL, HAIDA NORMAL.

As expected, I then left the country for two years.

When I contacted the clinic again—as previously agreed—to continue my treatment, I was sent back and forth between Beirut and Dubai numbers, with extremely slow replies and only forwarded voice messages, making communication unnecessarily difficult. Seriously, voice messages from the "patient care agent" is unprofessional, snobby and lazy AF.

Their final solution?
Restart the entire treatment from zero—new scans, new aligners, new payment—because suddenly the assurance that the treatment could be continued was labeled a “misunderstanding.”
This assurance was given to me in person, before starting the treatment,during my first visit and during my second visit.

Once payment was made, the attitude changed completely. The answer to every concern became:
“It is like that.”

Additional issues:

I was not informed that aligners are difficult to remove with long nails

I was not offered any tools or alternatives (e.g. Invisalign removal hooks). They saw my nails. They told me to try to remove the first aligner. I was not able to. The orthodontist laughed it off and informed that it will be difficult the first few times, but I will "adjust". No, I will have to say goodbye to my beloved nails. WHICH WAS NOT EVEN HINTED.

I was not informed that “everyone bleeds” during IPR

I was not given any pain management options. In general, everything with basma is THIS ONE OPTION OR NON.

Was I misinformed? Yes.
Was I let down as a patient and customer? Absolutely.

I lost around $2,000, endured months of pain, and achieved no results.

Would I recommend Basma Clinic?

If you need anything beyond basic aligners: No

If you need IPR: No

If you have specific conditions or time constraints: No

If you worry of facing any issue during your treatment: NO

Initial friendliness does not compensate for misinformation, lack of accountability, and a complete disregard for patient continuity once payment is received.

Oh, and the good reviews? They offer you CASHBACK for a great review before even finishing your treatment.

I recently completed my journey with Basma.com. At first I was hesitant and not too sure if the results will turn out as I expected. At the end my teeth are exactly how I wanted them to be!
The journey was smooth and are my questions and concerns were addressed throughout the treatment period. Thank you Noura and Basma.con

Basma.com provides a well-structured and user-friendly digital healthcare experience. The platform is intuitive, information is clearly presented, and the booking process is seamless. What stands out is the responsiveness and professionalism across the service, which reflects strong operational governance and patient-centric design. A solid example of how digital platforms can meaningfully improve access and efficiency in healthcare.

My experience with Basma has been truly exceptional. The team was incredibly friendly and consistently delivered exactly what they promised. They were supportive, attentive, and always willing to help. Working with them was smooth and enjoyable, and I genuinely appreciate the effort they put into ensuring everything went perfectly. Highly recommended

Best experience with basma , thank you basma team ❤️

Treatment was relatively short and results were above expectations!
Loved the Basma team

I’m genuinely happy with the results and with my experience with Basma in correcting my smile. Their efforts are clear, and they are extremely attentive to their clients. They didn’t leave me until I was fully satisfied with my final smile. They respond quickly to any issue I faced, whether with appointments or anything else. I honestly felt they spoiled their clients.

The price is very reasonable for clear aligners, especially considering how much better they are compared to metal braces — the difference is huge. Their scheduling is flexible, especially since I live outside the area; every vacation I book an appointment and go.

I’m truly grateful that Allah made my treatment with them easy — a prayer answered, Alhamdulillah. 🤲🏻

The journey was great and helpful I could not imagine my teeth would be this perfect in a short period of time and without Basma team help I was not going to reach out the final result, Many thanks.

THey sure work and they are definitely better than those metal braces which always have problems.
but the prices are higher too, so it's a downside.

Im so glad i choose Basma for my treatment. Easy & hassle free!

I had an amazing experience with Basma.
As a lawyer, I was worried that having braces at my age would be embarrassing, but the clear aligners by Basma were completely invisible — even the people closest to me didn’t notice them.

The treatment was quick, painless, and the results were far better than I expected. I could see the change day by day, almost like magic.
The customer service team was extremely professional, responsive, and supportive throughout the entire process.

A special thanks to Noura, my Patient Care Agent, for her continuous follow-up and exceptional support.

I have absolutely no regrets about this experience, and I highly recommend Basma to anyone considering clear aligners

Great and smooth experience! Just finished my treatment! They were very very helpful specially Noura who were always attentive and responsive and ready to help! Great experience overall don’t hesitate start nowww

I was a bit worried when I started because I discovered Basma on an instagram app and wasn’t sure it was legit. But my experience with Basma was truly wonderful. They really care about their patients ,They won’t let you until you’re completely satisfied with your new smile. The customer service team were all nice, kind and helpful they never take long time until they respond my message . Something i want all of you to believe me in that clear aligners are much better and more comfortable than the metal ones.. I love my smile now I’m really glad I went with Basma and really thankful to the medical team work.

Everything was on point, the welcoming and the doctors are great.

My experience with Basma was truly wonderful. They really care about their patients and are very cooperative. They won’t let you until you’re completely satisfied with your new smile. Also, the clear aligners are much better and more comfortable than the metal ones.

Basma made my smile back to life i was struggling and i needed to fix my teeth while using something invisible during my work since I’m working in hospitality, up until i found out about Basma they saved my life the Invisalign are very discreet and they did the best work. I got the smile that i was waiting for & i’m happy with my results 🫶🏼👼🏼

Great product and brilliant service delivered by a friendly and reliable team