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Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery service for its speed, efficiency, and careful handling of products, often arriving in perfect condition. Many people highlight the competitive pricing and the quality of the products, noting they are exactly as described and easy to install. The ordering process is consistently described as smooth, with a clear website and helpful communication from the company. However, some customers also noted issues with incomplete or delayed deliveries, and a few experienced minor damage or defects with the products, such as color discrepancies in panels or missing drilled holes in radiators. These instances sometimes led to inconvenience and additional expenses.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the speedy and seamless... See more

Product

Customers consistently note positive experiences with product quality and value. Many reviewers praise the... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the competitive and fair... See more

Order

People report positive experiences with order. Customers found the ordering process seamless, with some... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent service and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service , nature wall panels were delivered quickly and in perfect condition by a friendly delivery driver who helped with getting them into the house. I had 5 panels which were £150 each... See more

Rated 5 out of 5 stars

A clear website, you get what you order. They also have a telephone contact number, which is very useful, not many people do now. I was able to add an additional item the following day to my order,... See more

Rated 5 out of 5 stars

Good website, which made purchasing my panels and all the extras I needed a really easy process. The service provided by Bath & More was second to none, there was an issue with one of the items tha... See more

Rated 5 out of 5 stars

Bought the Multipanel Corten Elements Linda Barker Shower Panel from Bath And More as they had the best price on the Internet. And i can't the company or the product. Bath and More couldn't have been... See more


Company details

  1. #83 of 116 best companies in Bathroom Supply Shop
  2. #151 of 200 best companies in Decoration and Interior Design Store
  3. #188 of 243 best companies in Home improvement shop

Written by the company

Bath & More are an online bathroom renovations store, supplying wall panels, heating, cabinets and more. Drawing on many years experience of renovating bathrooms, kitchens and bedrooms as well as complete house renovations, here at Bath & More we aim to use our experience to make your project run smoothly for the best price possible.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

95 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Helpful website made it easy to find everything I needed. Prompt delivery of all items with no damage and at a fair price. Very happy with the service.

28 November 2025
Rated 5 out of 5 stars

10 out of 10 for customer services and great prices too

Bought the Multipanel Corten Elements Linda Barker Shower Panel from Bath And More as they had the best price on the Internet. And i can't the company or the product. Bath and More couldn't have been more helpful, especially when I realised id ordered the wrong size and needed their assistance to return them. 10 out of 10 for Martin who was always available for a call at every step of the process.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

My 2nd purchase from Bathroom & More.

My 2nd purchase from Bathroom & More.
The wetwall and accesories purchased again at a competitive price with fast delivery.
The Bathroom & More folks provided excellent communication and a next day replacement of a faulty trim as supplied direct from the manufacturer.
Excellent thanks

27 November 2025
Rated 5 out of 5 stars

Recommended!

I ordered a freestanding traditional soap dispenser: it took a while to despatch, but did arrive within the stated time-frame. Happy with the price & quality.

11 November 2025
Rated 4 out of 5 stars

Fibo panels

A couple of supply issues, which were quickly resolved but meant a slight delivery delay.

Great products, good communication.

11 November 2025
Rated 5 out of 5 stars

A good experience

A clear website, you get what you order. They also have a telephone contact number, which is very useful, not many people do now.
I was able to add an additional item the following day to my order, hassle free, easy payment method, just what you need.
Goods,arrived on time abd as described. Thanks!

30 October 2025
Rated 5 out of 5 stars

Great customer service

The delivery was delayed due to an issue with Parcel Force but Bath & More quickly resolved the issue and kept me up to date. Great customer service.

24 October 2025
Rated 1 out of 5 stars

Product defects, poor delivery and communication

Delivery slot was between 2-5pm with a call 1 hour before arrival. No call was received and delivery turned up at 6pm.
Delivery was incomplete. I was told by the driver that the remaining panel was not at the depot and it would be delivered the next day. It didn’t arrive. I contacted the supplier the next working day and was told that I had signed for all items as received and next time I should check. I have a doorbell camera so I have proof of what was delivered and when. The proof of delivery provided by the supplier shows a squiggle for a signature timed at 8:52pm, almost 3 hours after the delivery.
Three of the panels had minor damage to the corners and edges.
Two of the panels have defects with the pattern design colour in the same place. It shows like a broken white diagonal line. Presumably an issue during manufacture.
My issues with the delivery, missing item and defects are yet to be resolved.
Update - I have forwarded my emails to date to sales @ bathandmore.co.uk as requested but I am yet to receive a response.

5 November 2025
Bath & More UK logo

Reply from Bath & More UK

Ashley, we are sorry to hear things have not gone to plan with your order. We have no record on our system of you contacting us about it until this review posting, so can you please email images of the damage to sales@bathandmore.co.uk. We are looking into the missing item already and will be in touch soon.

Rated 2 out of 5 stars

Disappointing

Bought 2 corner radiators from you. One was ok but the other had no holes drilled to let water in or let air release. Plumber had to drill holes in this for it to work. Plumber said he had never came across this in all his time as a plumber.

25 October 2025
Rated 5 out of 5 stars

Excellent

Excellent service , nature wall panels were delivered quickly and in perfect condition by a friendly delivery driver who helped with getting them into the house.
I had 5 panels which were £150 each delivered , note that city plumbing £364.00 each!
Would use again, cheapest price on the internet.

19 October 2025
Rated 5 out of 5 stars

Good website

Good website, which made purchasing my panels and all the extras I needed a really easy process.
The service provided by Bath & More was second to none, there was an issue with one of the items that were delivered. Which was quickly and efficiently dealt with by the customer service team.

Would definitely recommend them to others.

29 August 2025
Rated 5 out of 5 stars

Great customer service

Great customer service. Fantastic products had an issue with the delivery which is not done by the firm. The guys from the store were great in getting it sorted for me. Not long finished the bathroom hence delay in review. Would definately use again.

13 March 2025

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