Bath & More UK Reviews 95

Excellent customer service from Andy. Saved a few quid on my shower panels (best price I could find) and Andy let me tag some additional items on to the order so I didn’t have to pay delivery charge twice. Lovely website too. My builder was impressed with the wood effect panels and the price I paid. I would recommend and purchase from this company again. And before I forget. Delivery guy was fantastic when dropping panels off. Thank you

Was really impressed with what we ordered 2 x wet wall panels. Came quickly, was a query over free deliver but emailed them and they sent me an invoice rectifying the website mistake. Would use again,

Great and easy website. Lots of choice and guidance and price extremely reasonable compared to the big DIY stores. Quick despatch with free delivery. Thank you very much 😊.

Last week we bought an expensive radiator for our bathroom, days later we seen the same radiator at a cheaper price on another web site, contacted Bath and More UK and they have reimbursed me with no problems, more than happy with my purchase and quick delivery

On time delivery and good customer service.

Brilliant service. Product arrived on time. When it was discovered there was a fault with the product, Bath & More contacted the manufacturer and replaced as quickly as possible.

Great service

Nice website, prompt service, delivery notices sent to keep us informed were very useful.

Had a damaged item in transit
Company was fantastic sent new product out asap.
Very happy.
Thanks Mr Campbell

Very good and efficient service I sent an email to the company as I forgot to buy the trims for my shower panel and my builder has already started working on a disabled shower for my dad. The company did their level best to send the trims quickly to tie in with the work. More over show compassion when I advised them it was for my disable father. Thank you so much for your comforting words . It means a lot. I am ever so grateful .highly recommended. More over the price was much more competitive compare to other traders. That is cheaper than other places for similar products. Thank you

It’s been six days since I’ve ordered the samples and I received an email to say they’d been posted and would be with me in 1-2 days, this was six days ago and still received nothing.

Firstly like other reviewers I had a damaged panel. The delay in a replacement meant I would have had a delay in the job so I used another wider panel and asked for this to be replaced. They charged me for the larger panel!
The when I came to use the adhesive, which in the second batch was a substituted and clearly own label it was terrible. It didn’t stick and made a right mess that had to be removed. No refund given due to the delay in using this product although the earlier product was used later and performed excellently
I wish I had not trusted the substitution at the point of receipt and returned then. As they contravened the Trades Description Act with the substitution.
Be warned, the price might be good, but the service is not. I guess like all things you get what you pay for. I’ve stuck the panels on with CT1 at an additional cost of £50 to the job. Not happy

Excellent service, really perfect.
Messaged me to check that I had ordered correctly, and went through it all with me when I spoke to them.
which I thought was really thoughtful and helpful.
it all went very smoothly.

The panels are so unique and less than half the price of those at a leading DIY shop.

Great value product, delivered on time and in perfect condition

Really helpful, I would definitely recommend.

Andy has redefined Customer Service, something these days sadly lacking with most Companies, after an awful experience with another Company, I purchased with Bath & More, I had an issue with buying wrong brackets (My Fault) but Andy was amazing and sourced me new brackets and had them delivered within 2 days at no extra cost, even though it was my fault. Outstanding service and will absolutely buy again, and my Radiator is stunning, Thank You

From ordering to delivery was very smooth. Replied to queries very quickly.

Great customer service, speedy reply from customer support service about my order.