First time needing support and they were able to help me troubleshoot and diagnose the issue. I owned one of the originals and after the service experience, how well they stood behind their product b... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just getting started. But evrything has gone smothly so far. Ordering & delivery was easy and prompt. Customer service was very helpful on changing size. Great experience so far
Company replied
I did read a lot of reviews before I commented to the purchase. Not only reviews thru Bathmate, articles online also. One article compared bathmate to extenders, which to me look more difficult to us... See more
Company replied
Although this is my first purchase of any pump I will say it is made very well and really works. I had doubts but after receiving mine and trying out for the past few days I can tell I have gotten lon... See more
Company replied
Company details
- #43 of 48 best companies in Medical Equipment Supplier
Information provided by various external sources
Discover an effective approach to penis enlargement with Bathmate ✅ The world’s best-selling penis pump ✅ Free Shipping ✅ Real Results ✅ & Guaranteed Satisfaction ✅ Buy direct today! ✅
Contact info
United Kingdom
- bathmatedirect.com
4.2
Great
208 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to use and navigate website when…
Easy to use and navigate website when shopping and ordering product. Plenty of payment options.
16 March 2025
Gimmick
Very disappointed with the product after reading so many great reviews and 2 you tube channels which feature this product on their shop sites. IMHO the pump material is way too stiff for effective usage. Pump with practically smashing the you pubic bone. All pain no gain. All the troubleshooting guide asserts is that well you are using it wrong.
15 March 2025
Reply from Bathmate
Hi Jerry,
Hope you are well.
I'm very sorry to hear you that were unfortunate and had negative experience with your Hydromax product. I believe you are referencing the rubber material in the gaiter at the base of the device. This gaiter depresses to facilitate the hydraulic pressure mechanism. The material is durable and robust to ensure a long product lifetime over thousands of cycles of use. To allieviate your issue, please attempt these steps before using the device: Depress the gaiter a few times to loosen up the material. Fill the inverted product with warmer water than you may typically use in the bath or shower to improve the gaiter subtlety. Alternatively you may submerge the gaiter in warm water for a few minutes.
For users with increased sensitivity in the pelvic region, we would recommend use of a HydroXtreme device. Complete with a handball, this attachment allows for the hydraulic vacuum to be induced without applying downward force. This may provide a more comfortable option for you. If you would be interested in trying this device please reach out to our dedicated support agents at support@bathmatedirect.com and they will be glad to assist you in exploring this option.
I do hope this helps and you are able to experience all the benefits our products typically offer.
Kind regards,
Jamie
Quality Products
Easy to online order, All products that i have ordered and used produced great results. I would highly suggest to everyone Bathmate products are a very worthy investment to your whole health
16 March 2025
Great product
Great product, getting used to applying it comfortably as it’s a wide base. I’ve been using it for just about 3 weeks and seeing some progress in girth, nothing measurable but feeling fuller circumference wise.
Joe
8 March 2025
Delivery was beyond exceptionally…
Delivery was beyond exceptionally quick,very discreet 👍
8 March 2025
I received the wrong model and they…
I received the wrong model and they shipped the right one to me immediately. Also this product works guys!
28 February 2025
It was so easy to make the purchase
It was so easy to make the purchase. Smooth as silk. Can’t wait to receive my orders. Great service!
6 March 2025
Item was received quickly and worked as…
Item was received quickly and worked as advertised
27 February 2025
Good product
It took me a few tries to really get the hang of how to properly use it but now that I know I know that it is really going to help me if I stay consistent.
Thank you
26 February 2025
Nice purchase..
5 March 2025
This is not my first black Friday sale…
This is not my first I got one on your black Friday sale in December unfortunately, I lost my house to major fire and now I was worried about losing all the gains I made in the last weeks so I I wasn’t gonna go back to Amazon ones either didn’t out of the box or shortly there after adding to your frustration of your frustration I’ve seen improvement my of my situation and it’s definitely helping so I had to get another one I lost my house this week.
2 March 2025
Having difficulties opening and/or…
Having difficulties opening and/or closing the valve. Not sure if received a defective product or what. It's just not doing what it's supposed to do.
21 February 2025
Reply from Bathmate
Hi Manuel,
Thanks for sharing your feedback—and I’m really sorry to hear you’re having trouble with the valve. That’s not the experience we want you to have, and we understand how frustrating it can be when things don’t work as expected.
We’d love the chance to help make this right. Whether it’s a usage issue or a possible defect, our support team is here to walk you through troubleshooting steps and, if needed, help with a replacement.
Please reach out to us directly at Support@bathmatedirect.com, and we’ll get this sorted for you as quickly as possible.
Thanks again for giving us the chance to help.
Best regards,
Jamie
Reply from Bathmate
Hi Johnny,
Thanks for sharing your feedback. Glad you had a great service experience and had all your questions answered. I hope that you find both the product and your results as pleasing!
Kind regards,
Jamie
Customer Delivery Superb
Customer Delivery timing was superb. Item ordered was delivered earlier than proposed delivery date and the package was in perfect condition. Excellent Job.
Really appreciate the service.
16 February 2025
Reply from Bathmate
Hi Peter,
Thank you for your feedback. Great to hear that your item arrived ahead of time and in perfect order!
Kind regards,
Jamie
Reply from Bathmate
Hi Ged,
Thanks for sharing your feedback. Glad you had a great service experience. I hope that you find both the product and your results just as satisfying!
Kind regards,
Jamie
Requested a refund and I have not heard…
Requested a refund and I have not heard anything back yet!!
28 January 2025
Reply from Bathmate
Hi David,
Sorry to hear about your experience and that you would like a refund. We did receive your phone message and reached out to you in response via email two weeks ago on 10th February. Unfortunately a response has not yet been received.
Would you kindly mind replying to that email, or alternatively emailing us at support@bathmatedirect.com? Once confirmed your refund will be processed asap.
Please let us know if there is anything else you need in the meantime.
Kind regards,
Jamie
UPDATE:
Hi David,
Thank you for your response via email. I can confirm a refund was issued on 10 Mar 2025. I do hope this satisfies your original query and sorry again that you did not experience the typical results from using the product.
Please do not hesistate to reach out if you need any further assistance.
Kind regards,
Jamie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.