Bathroom Mountain Reviews

35,317

•

4.8

Bathroom Supply Shop

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Review summary

Created with AI, based on recent reviews

Looking at 10,755 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items like shower screens, vanity units, and radiators often exceed expectations and look great in their bathrooms. The delivery service is frequently highlighted for its speed and efficiency, with many receiving their orders quickly and items arriving well-packaged and in good condition. Reviewers also commend the exceptional customer service, often mentioning specific staff members who are helpful, professional, and go above and beyond to resolve issues like damaged or missing items promptly. However, some customers experienced issues with product quality, such as a vanity unit failing shortly after installation, and found the after-sales support unhelpful in these cases. There were also instances of delayed deliveries, damaged items upon arrival, and difficulties with customer service regarding refunds or product replacements, where some felt they received conflicting information or unhelpful responses.

What people talk about most

Product

People report positive experiences with product quality and value, with many finding items like vanity units,... See more

Delivery service

Consumers find delivery service to be positive, with many praising the promptness and efficiency, often... See more

Staff

Reviewers mention positive feedback about staff, with many customers praising individual employees for their... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and efficiency... See more

Service

Customers consistently note positive experiences with service, often describing it as outstanding, excellent,... See more

Reviews shaping this summary

Haider was absolutely brilliant. I got in touch with Bathroom Mountain via web chat with a fairly random request regarding a worktop. He did everything he could to help out, built a custom quote, offe... See more

Fantastic after sales. I received 3 rads, I had a basic check when they arrived but not until days later discovered one was bent… rung after sales expecting a struggle… brilliant rapid response. I did... See more

We purchased a whole bunch of items for our bathroom renovation work from Bathroom mountain. Of all the vendors and shops we visited, we found more satisfactory products and prices at Bathroom and Ti... See more

Really good product range to suit different budgets. High quality items which all arrived well packaged and in good order. Delivery was also very fast. We are really pleased with the quality of the... See more

Company details

#14 of 115 best companies in Bathroom Supply Shop

About Bathroom Mountain

Written by the company

Welcome to Bathroom Mountain, where we take pride in helping you create the bathroom of your dreams without breaking the bank. We recognise that the bathroom is far more than just a functional space—it's a sanctuary for relaxation and rejuvenation.

We firmly believe that a bathroom is the most important room in the house. Whether it's a brisk morning shower, a soothing evening soak, or a bath-time haven for rubber ducks and muddy dogs, the bathroom plays an essential role in our daily lives.

Uncompromising on quality and design, we're committed to offering you unbeatable prices and year-round savings. From contemporary aesthetics to traditional craftsmanship, everything you need for your perfect bathroom is available at everyday, low prices.

Service

Our dedicated customer service team stands ready to provide expert advice and guidance via online chat, email, or telephone. Whichever communication channel you prefer, we aim to deliver exceptional customer service to assist with any queries, needs, or concerns you may have.

Product

Our extensive range features a variety of bathrooms and accessories to suit every taste and budget. From complete bathroom suites to individual elements like mirrors and accessories, we've got everything you need to realise your dream bathroom.

Price

With a focus on affordability, we offer fantastic low prices on all our products. Plus, enjoy free next-day delivery on orders over £399 to most UK postcodes. We regularly run promotions to ensure our prices remain highly competitive.

Store Locations

We welcome you to visit us at our stores in Stoke-on-Trent, Basildon and Stockton-on-Tees, where you can explore our ranges in person.

Written by the company

Affordable Luxury:: Every bathroom product is thoroughly scrutinised to meet our stringent quality standards. Our competitive pricing ensures you don't have to compromise on quality, and we offer free next-day delivery on orders over £399 to most UK postcodes. Explore our full range on our website.
Customer-First Approach:: We're devoted to delivering an effortless shopping experience. Our friendly customer service team is at your disposal, offering expert advice or bespoke quotations via online chat, email, phone, WhatsApp, or social media platforms.
Swift UK-Wide Delivery:: We provide free next-day delivery on orders over £399 to a broad spectrum of UK postcodes. Additionally, our Stoke-on-Trent, Basildon, and Stockton-on-Tees showrooms offer the opportunity to see our extensive range in person.
Your Opinions Shape Us:: Your feedback, whether it's glowing praise or constructive criticism, is invaluable to us. Our senior management team reviews all customer feedback as part of our commitment to continuous improvement. Your perspectives are integral to our strategy and help us serve you better, each and every day.

Contact info

Harewood Street, , ST6 5DX, Stoke-on-Trent, United Kingdom
01782 405047
customer.service@bathroommountain.co.uk
bathroommountain.co.uk

4.8

Excellent

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All reviews

(35,317)

10,462 reviews in the last 12 months

Write a review

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

3 days ago

Top service from Charlotte LH

Charlotte LH couldn't have been more helpful with my query. The responses to my emails were clear and couldn't have been quicker. Really helpful!

7 July 2026

Unprompted review

3 days ago

Brilliant customer service

Brilliant customer service - as always. Contacted Haider today who couldn't have been more efficient. Thank you Haider!

7 July 2026

Unprompted review

3 days ago

Ordering our mirror was a breeze, and it arrived very quickly. Very happy with the mirror, will recommend. Thank you!! 🙂

23 June 2026

3 days ago

Sajeel helped me with my query quickly…

Sajeel helped me with my query quickly and provided good customer service

7 July 2026

Unprompted review

3 days ago

Bathroom Mountain Basildon staff are…

Bathroom Mountain Basildon staff are really helpful but have to give Royston 10/10. His customer service is outstanding. He is an asset to your Company. Always friendly, helpful & cheerful!

7 July 2026

Unprompted review

3 days ago

On point!

Alina was prompt with her support and communication and resolved my issue with absolutely no drama - a breath of fresh air and amazing service all round!

7 July 2026

Unprompted review

3 days ago

DELIVERY FAILURE

Minahil Mehmood saw what the problem was straight away- the label had fallen off my consignment. She made a call and arranged for this to be delivered tomorrow.
If I could give some Customer Feedback it would be for her to kindly speak not so fast.
Excellent service. I shall wait at home tomorrow and see what happens.

6 July 2026

Unprompted review

3 days ago

Was attended to quickly and my issue…

Was attended to quickly and my issue resolved. Thanks to Muqaddis!

7 July 2026

Unprompted review

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