Haider was absolutely brilliant. I got in touch with Bathroom Mountain via web chat with a fairly random request regarding a worktop. He did everything he could to help out, built a custom quote, offe... See more
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Review summary
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Fantastic after sales. I received 3 rads, I had a basic check when they arrived but not until days later discovered one was bent… rung after sales expecting a struggle… brilliant rapid response. I did... See more
We purchased a whole bunch of items for our bathroom renovation work from Bathroom mountain. Of all the vendors and shops we visited, we found more satisfactory products and prices at Bathroom and Ti... See more
Really good product range to suit different budgets. High quality items which all arrived well packaged and in good order. Delivery was also very fast. We are really pleased with the quality of the... See more
Company details
- #14 of 115 best companies in Bathroom Supply Shop
About Bathroom Mountain
Written by the company
Welcome to Bathroom Mountain, where we take pride in helping you create the bathroom of your dreams without breaking the bank. We recognise that the bathroom is far more than just a functional space—it's a sanctuary for relaxation and rejuvenation.
We firmly believe that a bathroom is the most important room in the house. Whether it's a brisk morning shower, a soothing evening soak, or a bath-time haven for rubber ducks and muddy dogs, the bathroom plays an essential role in our daily lives.
Uncompromising on quality and design, we're committed to offering you unbeatable prices and year-round savings. From contemporary aesthetics to traditional craftsmanship, everything you need for your perfect bathroom is available at everyday, low prices.
ServiceOur dedicated customer service team stands ready to provide expert advice and guidance via online chat, email, or telephone. Whichever communication channel you prefer, we aim to deliver exceptional customer service to assist with any queries, needs, or concerns you may have.
ProductOur extensive range features a variety of bathrooms and accessories to suit every taste and budget. From complete bathroom suites to individual elements like mirrors and accessories, we've got everything you need to realise your dream bathroom.
PriceWith a focus on affordability, we offer fantastic low prices on all our products. Plus, enjoy free next-day delivery on orders over £399 to most UK postcodes. We regularly run promotions to ensure our prices remain highly competitive.
Store LocationsWe welcome you to visit us at our stores in Stoke-on-Trent, Basildon and Stockton-on-Tees, where you can explore our ranges in person.
Written by the company
- Affordable Luxury:
- Every bathroom product is thoroughly scrutinised to meet our stringent quality standards. Our competitive pricing ensures you don't have to compromise on quality, and we offer free next-day delivery on orders over £399 to most UK postcodes. Explore our full range on our website.
- Customer-First Approach:
- We're devoted to delivering an effortless shopping experience. Our friendly customer service team is at your disposal, offering expert advice or bespoke quotations via online chat, email, phone, WhatsApp, or social media platforms.
- Swift UK-Wide Delivery:
- We provide free next-day delivery on orders over £399 to a broad spectrum of UK postcodes. Additionally, our Stoke-on-Trent, Basildon, and Stockton-on-Tees showrooms offer the opportunity to see our extensive range in person.
- Your Opinions Shape Us:
- Your feedback, whether it's glowing praise or constructive criticism, is invaluable to us. Our senior management team reviews all customer feedback as part of our commitment to continuous improvement. Your perspectives are integral to our strategy and help us serve you better, each and every day.
Contact info
Harewood Street, , ST6 5DX, Stoke-on-Trent, United Kingdom
- 01782 405047
- customer.service@bathroommountain.co.uk
- bathroommountain.co.uk
4.8
Excellent
35k reviews
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Quick delivery of replacement part
Requested a new cover for our shower waste which had warped after a few months since installation. The replacement was delivered the next day. Hopefully no issues with this one, thanks Jord S!
7 July 2026
Unprompted review
amazing customer service
amazing customer service. always a real human behind the live chat, helpful and available. Makes a huge difference. Thanks to Haider who was superb with my latest order. Will use again.
7 July 2026
Unprompted review
After 4 days of calls and emails to…
After 4 days of calls and emails to Bathroom mountain, MUSAAB was the person to resolve the situation. Excellent customer service from him. Thx
7 July 2026
Unprompted review
Spoke with Haider on live chat
Spoke with Haider on live chat. Resolved my problem instantly and was most helpful. Even included a further discount. Will definitely use again. Thank you!
7 July 2026
Unprompted review
Great products and great customer…
Great products and great customer support when returning incorrect items.
Abdul Basit In customer service was extremely helpful in arrange my return and guide me on replacement products.
7 July 2026
Unprompted review
After a little mix up with the order
After a little mix up with the order
Saba without hesitation or any other unnecessary drama resolved the issue in no time with the most pleasant manner and with a pure professional approach
7 July 2026
Unprompted review
Abdul Basit Was extremely helpful in…
Abdul Basit Was extremely helpful in getting the replacement cistern shipped out the next working day.
Many thanks for the great service 👍
7 July 2026
Unprompted review
Bathroom mirror
Ordering our mirror was a breeze, and it arrived very quickly. Very happy with the mirror, will recommend. Thank you!! 🙂
23 June 2026
Sajeel helped me with my query quickly…
Sajeel helped me with my query quickly and provided good customer service
7 July 2026
Unprompted review
Bathroom Mountain Basildon staff are…
Bathroom Mountain Basildon staff are really helpful but have to give Royston 10/10. His customer service is outstanding. He is an asset to your Company. Always friendly, helpful & cheerful!
7 July 2026
Unprompted review
On point!
Alina was prompt with her support and communication and resolved my issue with absolutely no drama - a breath of fresh air and amazing service all round!
7 July 2026
Unprompted review
DELIVERY FAILURE
Minahil Mehmood saw what the problem was straight away- the label had fallen off my consignment. She made a call and arranged for this to be delivered tomorrow.
If I could give some Customer Feedback it would be for her to kindly speak not so fast.
Excellent service. I shall wait at home tomorrow and see what happens.
6 July 2026
Unprompted review
Was attended to quickly and my issue…
Was attended to quickly and my issue resolved. Thanks to Muqaddis!
7 July 2026
Unprompted review
Quick efficient customer service
Quick efficient customer service, replacement ordered. Advisor was Abdul Basit and he was helpful and courteous throughout. Many thanks.
7 July 2026
Unprompted review
Brillerent company to order from. Fast, efficent service, would'nt go anywhere else. Minihill was excellant,Thank you..
Brillerent company to order from.
7 July 2026
Unprompted review
Quality radiators
Very easy to use order portal.
Five radiators delivered very quickly.
Great price point as well.
Top quality.
12 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Customer Service Team are great!
UPDATE/EDIT: Samantha from the Customer Service Team reached out to discuss the issues with my delivery as per my original review. I explained my personal circumstances and she was very sympathetic and professional. I am amending my review from 2 stars to 4 to reflect my satisfaction with the service from Samantha. She has also reassured me that the delivery practices will be investigated and that I will be getting a replacement this week. Thank you!
Extremely upset with the delivery. When the delivery arrived, there was initially no mention of a damaged item. It wasn't until they finished delivering my items that they informed me there is a missing item, the toilet. I also asked for an invoice to check the items had been delivered, they said they didn't have one and just told me to count the number of boxes. To be honest, the toilet is a key part of any bathroom and a major issue. By the sounds of their conversation, they broke the toilet when loading the van earlier that day. I spoke with customer support and I asked them when I would expect a replacement to which I was told 'I don't know'. I'm hoping to resolve this soon but right now, not happy with the service.
21 June 2026
Reply from Bathroom Mountain
Hi Tabitha,
We are very sorry to hear that you had a damaged item on your order and that the delivery did not meet your expectations.
We are happy that we have been able to replace the damaged item for you and offer a gesture of goodwill as our apology.
Best Wishes
The Bathroom Mountain Team
good quality and easy to clean
7 June 2026
Product not compatible with UK fittings
Shower trays supplied with waste fittings that don’t conform with any UK pipe fittings. The team at Bathroom Mountain are very accessible and attempt to be helpful, however, with no resolution.,, just keep insisting their same suggestions which achieve nothing in way of solution
8 June 2026
Reply from Bathroom Mountain
Hi Arif,
We’re sorry to hear that the waste pipe does not fit your shower tray. We are actively looking into this so we can resolve it. We’ll be in touch with an update for you shortly.
Best wishes,
The Bathroom Mountain Team
Minor Query.
I had a refund query today with something i returned, I ordered too many!
I spoke to Abdul Basit, he was extremely efficient and solved my small problem. Very polite man.
I will defo use Bathroom Mountain again.
6 July 2026
Unprompted review
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