Haider was absolutely brilliant. I got in touch with Bathroom Mountain via web chat with a fairly random request regarding a worktop. He did everything he could to help out, built a custom quote, offe... See more
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Review summary
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Fantastic after sales. I received 3 rads, I had a basic check when they arrived but not until days later discovered one was bent… rung after sales expecting a struggle… brilliant rapid response. I did... See more
We purchased a whole bunch of items for our bathroom renovation work from Bathroom mountain. Of all the vendors and shops we visited, we found more satisfactory products and prices at Bathroom and Ti... See more
Really good product range to suit different budgets. High quality items which all arrived well packaged and in good order. Delivery was also very fast. We are really pleased with the quality of the... See more
Company details
- #14 of 115 best companies in Bathroom Supply Shop
About Bathroom Mountain
Written by the company
Welcome to Bathroom Mountain, where we take pride in helping you create the bathroom of your dreams without breaking the bank. We recognise that the bathroom is far more than just a functional space—it's a sanctuary for relaxation and rejuvenation.
We firmly believe that a bathroom is the most important room in the house. Whether it's a brisk morning shower, a soothing evening soak, or a bath-time haven for rubber ducks and muddy dogs, the bathroom plays an essential role in our daily lives.
Uncompromising on quality and design, we're committed to offering you unbeatable prices and year-round savings. From contemporary aesthetics to traditional craftsmanship, everything you need for your perfect bathroom is available at everyday, low prices.
ServiceOur dedicated customer service team stands ready to provide expert advice and guidance via online chat, email, or telephone. Whichever communication channel you prefer, we aim to deliver exceptional customer service to assist with any queries, needs, or concerns you may have.
ProductOur extensive range features a variety of bathrooms and accessories to suit every taste and budget. From complete bathroom suites to individual elements like mirrors and accessories, we've got everything you need to realise your dream bathroom.
PriceWith a focus on affordability, we offer fantastic low prices on all our products. Plus, enjoy free next-day delivery on orders over £399 to most UK postcodes. We regularly run promotions to ensure our prices remain highly competitive.
Store LocationsWe welcome you to visit us at our stores in Stoke-on-Trent, Basildon and Stockton-on-Tees, where you can explore our ranges in person.
Written by the company
- Affordable Luxury:
- Every bathroom product is thoroughly scrutinised to meet our stringent quality standards. Our competitive pricing ensures you don't have to compromise on quality, and we offer free next-day delivery on orders over £399 to most UK postcodes. Explore our full range on our website.
- Customer-First Approach:
- We're devoted to delivering an effortless shopping experience. Our friendly customer service team is at your disposal, offering expert advice or bespoke quotations via online chat, email, phone, WhatsApp, or social media platforms.
- Swift UK-Wide Delivery:
- We provide free next-day delivery on orders over £399 to a broad spectrum of UK postcodes. Additionally, our Stoke-on-Trent, Basildon, and Stockton-on-Tees showrooms offer the opportunity to see our extensive range in person.
- Your Opinions Shape Us:
- Your feedback, whether it's glowing praise or constructive criticism, is invaluable to us. Our senior management team reviews all customer feedback as part of our commitment to continuous improvement. Your perspectives are integral to our strategy and help us serve you better, each and every day.
Contact info
Harewood Street, , ST6 5DX, Stoke-on-Trent, United Kingdom
- 01782 405047
- customer.service@bathroommountain.co.uk
- bathroommountain.co.uk
4.8
Excellent
35k reviews
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Very good customer service experience
Very good customer service experience, they are reliable for returning damaged items, specifically Alina who worked on my returns
4 July 2026
Unprompted review
Great customer service from MUNEEZA was…
Great customer service from MUNEEZA was incredibly helpful.
6 July 2026
Unprompted review
Minahil was fantastic
Minahil was fantastic - a great example of how customer service should be. Polite, patient, accurate and swiftly resolved the query. Suggest she is put forward to training others! Thank you once again!
6 July 2026
Unprompted review
I had a call with customer service…
I had a call with customer service adviser Haider Jamil today 6th July 2026. Haider was very polite and helpful during the call.
6 July 2026
Unprompted review
Great customer service all around from…
Great customer service all around from Abdul Bassit. He was clear, accurate, and very helpful throughout the process. He helped me place my order efficiently, and I was well impressed with the service. Thank you!
6 July 2026
Unprompted review
Perfect
Really good shower powerful and stylish looks perfect in my shower amazing quality
15 January 2026
What amazing customer service
What amazing customer service, a breath of fresh air!! Minahil and Haider have really helped me massively and I am really grateful. Thank you!
6 July 2026
Unprompted review
Just wanna say how efficient the…
I wanted to share how efficient the delivery and customer service were for the product I ordered from Bathroom Mountain. I ordered on Sunday and it arrived Monday morning — brilliant. I thought some parts were missing at first, but they were actually in the box all along. The customer care team, and Abdul Basit in particular, were extremely helpful throughout.
I’ve used Victoria Plum in the past and wasn’t happy with that experience, so this was a nice change. The product itself is lovely too.
David
6 July 2026
Unprompted review
Alina is an absolute credit to the…
Alina is an absolute credit to the company. Excellent customer service and very polite.
6 July 2026
Unprompted review
Has a slight issue
Has a slight issue. Sajeel helped get it sorted. Very polite & helpful. Thank you.
6 July 2026
Unprompted review
The advisor was most helpful
Waleed the advisor was most helpful and made me feel a valued customer
6 July 2026
Unprompted review
Excellent support for post purchase request
Abdul Basit provided excellent support with my product return. He was patient, clear, and made the whole process straightforward. Really appreciated his professionalism and efficiency. Thank you, Abdul.
6 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
They have consistently failed in…
They have consistently failed in providing a service. We were initially told the unit would be available on the 28th May, and then 26th June and the guaranteed again that it would be 6th July and now told 15th July. They are not bothered. I was promised last time that I would receive a call back after they spoke to the supplier and never received this. Shocking company to deal with. Had issues with deliveries every time also.
6 July 2026
Unprompted review
Reply from Bathroom Mountain
Hi Patrick
We are very sorry to hear that you were told several different restocking dates for the vanity unit.
We are pleased to confirm that the vanity unit will be delivered to you today and that we have offered a goodwill gesture as our apology
Best wishes,
The Bathroom Mountain Team
Excellent service
Excellent service - next day delivery and very helpful customer service from Muqaddis. Thank you!
5 July 2026
Unprompted review
Good quality tiles
Good quality tiles, service was excellent. So glad I found this company by chance on search. Really enjoyed the showroom and the overall variety of tiles.
10 December 2025
Dreamiest en-suite materials!
Other than the issues navigating the website which doesn't seem to work on a phone, I've recently ordered and received the most beautiful items for our recent garage conversion which is now a bedroom with en-suite. We ordered the shower, radiators, valves, shower tray, and the tiles came from Tile Mountain. Delivery was efficient, the items are just as described, but the winner has to be the radiators! They are dreamy! Highly recommend this company, we'll be back as we progress through our home Reno. Thank you!
2 June 2026
Excellent service
Excellent service. Great value for money and quality product. Arrived as described and on time.
21 June 2026
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