The worst customer service I have ever experienced. Avoid this company and opt for a reputable company instead. They don't care about customers when things go wrong (as a result of their incompetence)... See more
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See what reviewers are saying
We wanted a radiator which was a modern take of a classic cast iron radiator. Typed the dimensions into Google and the only result that ticked all the boxes was from Bathshed. Looks geat, high qualit... See more
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Very impressed, from ordering to delivery. I ordered a few items, including a bath & was worried about damage during transportation. I needn’t be. All items turned up well packaged, in good condition... See more
Company replied
Bathshed got me out of a real predicament when I found I needed an 850mm wide bi-fold shower door for my ensuite. Nobody except Bathshed located in Cookstown, County Tyrone Northern Ireland was listin... See more
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Company details
- #100 of 106 best companies in Bathroom Renovator
Information provided by various external sources
Bath Shed are Northern Ireland's leading suppliers to plumbers, contractors and homeowners with all their plumbing, heating, bathroom and stove needs. Sourcing from our extensive list of supplier partners, we are able to stock and supply a huge range of products. Why not take a look at our products to find what you are looking.
Contact info
Kilcronagh Business Park, BT80 9HG, Cookstown , United Kingdom
- 02886738065
- info@bathshed.co.uk
- bathshed.co.uk
4.2
Great
127 reviews
Replied to 66% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
THE worst company i have had the…
THE worst company i have had the displeasure to deal with.
We purchased a bath from Bathshed and upon delivery I inspected as good as I could without taking the bath off the pallet and taking all the protective off, as this helps to protect the bath during fitting.
When it came to fit the bath all seemed fine when insitu so we took the "protective" film off, we then noticed a crack on the rim of the waste cut out.
I contacted Bathshed to inform them about what had happened, the response I got was "It's been more than 24hrs since delivery, there's nothing we can do."
Keeping in mind the bath cost us over £400 I was not happy with the response so I tried to call, no answer, I emailed back, finally got another response stating the same thing, they couldn't help as it was past 24hrs since delivery...they couldn't go back to the delivery company and start a claim, with this I replied that the fault in the bath could not have been made by the delivery company as the damage was inside the bath, you couldn't see the crack until you took the film off. I asked them to show me proof of the bath in a good QC state prior to the bath leaving their warehouse, they couldn't, I say they couldn't, I'm guessing at that as they never replied to my request.
After a while I got a reply to say they would give me money off a new "replacement" bath. Sorry but I was not prepared to pay another £200+ on top of what we had already spent.
The damaged bath should have been collected and a replacement one sent out.
After sales / customer care at this company is a joke and I will NOT be buying anything from this company again.
20 August 2025
Unprompted review
Reply from Bathshed
Hi Martin,
We’re sorry to hear you’re unhappy with your experience. We always work hard to deliver products in perfect condition and resolve any issues promptly.
However, in this case the bath was delivered on 15th July and your first contact with us about damage was not until 15th August - a full month later, well outside the 24-hour reporting period required by our policy! By this point the bath had already been installed. As outlined in our delivery and returns policy, all items must be inspected on arrival and any damage reported within 24 hours so that we can lodge a claim with our courier and arrange a replacement or refund. Unfortunately, once this time frame has passed and the product has been fitted, we are unable to make a claim or offer a full replacement.
We would also like to note that the location and nature of the damage you described – at the rim of the waste cut-out – is highly unusual for this model and appears more consistent with an installation-related issue. This is one of our most popular baths and we have never had a report of this specific type of damage occurring before.
We did offer a discount on a replacement bath as a gesture of goodwill, but we understand this was not acceptable.
Thank you for taking the time to share your comments.
The Bathshed Team
Helpful staff and prompt delivery
VERY HELPFUL AND ACCURATE IN THEIR DEALINGS AND DELIVERY. EXCELLENT PRICING.
1 September 2025
Reply from Bathshed
Thank you so much for your feedback, we`re delighted you`re happy with our service!
Kind regards
The Bathshed Team
Maybe ask once delivery received 👍
16 August 2025
Bath panel
Ordered a bath panel that is made for the bath. Quite expensive as I had to get delivered to London. the only problem was there was no attachments with the panel. The plumber has tried to get around it.
Looks lovely but I’m hoping it doesn’t become loose
3 July 2025
Reply from Bathshed
Hi Maggie,
Thank you for your review — we’re glad to hear the panel looks great.
Just to clarify, the fittings are always securely wrapped and attached to the panel during packing, but they can occasionally be missed when unpacking. If you need replacements, please reach out to our team and we’ll be happy to send them out to you.
In terms of delivery, the cost was due to the panel being ordered separately after the bath. As both items require pallet delivery, placing two separate orders meant two separate pallet shipments.
Kind regards,
The Bathshed Team
Reply from Bathshed
Thanks for the great review! We are glad to hear everything was as expected.
Kind regards,
The Bathshed Team
Good experience.
Good service, ordered on phone, sent invoice which I paid. Goods well packaged. Vanity unit installed today and looks great. Very happy with product. Would recommend this company. Thank you.i
10 July 2025
Reply from Bathshed
Thank you for your kind words and for taking the time to leave a review.
Kind regards,
The Bathshed Team
Online purchase
Browsing products pricing and ordered online for collection . An easy experience . Staff friendly and helpful. Also showroom loads of products. Will be buying in near future for bathroom revamp
4 July 2025
Good Customer service
I was able to receive advice about what to order from a very helpful customer service member of staff and all went through smoothly. It was when it was out for delivery it was difficult to track from Tyrone, and I received conflicting messages. However Bathshed managed to track down the order and it was received safely but a day later than expected.
10 June 2025
Reply from Bathshed
Thank you for your review. We're glad to hear our team was helpful with your order. Apologies for the delivery issues and mixed messages during tracking.
Kind regards,
The Bathshed Team
Very helpful staff on the phone
Very helpful staff on the phone, both giving advice about their products and with purchase and prompt delivery. I may have missed something but we were a bit thrown by "kerbside only" delivery on a pallet. That was a problem. Would have been happy to pay extra if need be for it to be taken to the room it was going to be installed in.
6 June 2025
Reply from Bathshed
Hi Steve,
Thank you so much for your kind words about our team - we're really glad to hear that you found our staff helpful and that the delivery was prompt!
We appreciate your honest feedback regarding the delivery process. We're sorry to hear that the kerbside-only delivery came as a surprise and caused some difficulty. As we note in our shipping policy, due to insurance restrictions placed on freight couriers, they are only able to deliver to the kerb or doorstep and cannot enter the property or handle items beyond that point. This is a limitation set by their insurers, not by our choice, and it’s in place to prevent potential liability issues.
Thanks again for your feedback Steve, we hope you’re happy with your new bathroom setup!
Kind Regards,
The Bathshed Team
Very good , would recommend
Found exactly what I was looking for and ordering was no problem at all. Order arrived in 5 days and was well wrapped and absolutely perfect. Gave 4 stars rather than 5 because it was a bit stressful as I didn’t receive an order confirmation or delivery details. These days it’s normal to know exactly when and how your goods are arriving and I was beginning to think that my order hadn’t been received. However if I’d known this was the norm for this company I wouldn’t have been as worried.
6 May 2025
Reply from Bathshed
Hi Valerie Thank you for your review. There was a temporary issue with our confirmation emails, which has now been fixed. We are glad to hear your order arrived safely and that you were happy with it!
Kind regards,
The Bathshed Team
Fantastic Service and Quality – Highly Recommend Bathshed!
A huge thank you to Bathshed – the bath looks and feels absolutely brilliant. When it first arrived, I noticed what I thought were scratches. On closer inspection, it may well have just been the protective cellophane covering. Even so, I initially refused delivery just to be safe.
What happened next was truly outstanding. I contacted customer service and explained I urgently needed a replacement, as workmen were scheduled to arrive. Without any fuss, they arranged for a brand new bath to be delivered the very next day – no quibbles, no hassle, just excellent service.
To me, it’s not just about getting things right first time – it’s how a company puts things right that really matters. Bath Shed showed they genuinely care and are committed to looking after their customers. That’s the kind of service that earns lifelong loyalty.
Well done, Bathshed – five stars all the way!
28 April 2025
Reply from Bathshed
Thank you so much for your fantastic review! We’re thrilled to hear that you love your new bath and that our team could quickly resolve your concerns.
We’re grateful for your kind words and your trust in us, Enjoy your new bath, and thank you once again for choosing Bathshed!
Kind Regards,
The Bathshed Team
Very high quality product
Very high quality product. Very pleased - thank you.
I gave a four because delivery did take much longer than stated.
11 April 2025
Reply from Bathshed
Hi Patricia,
Thank you for your review. We're delighted you're happy with the product, and we do apologise for the delay in delivery — the Easter holidays did cause some disruption to our usual lead times.
Kind Regards,
The Bathshed Team
Shocking, still waiting for my order!
I ordered a shower tray for my bathroom, paid over £600 plus £80 to have it delivered last week Wednesday which did not happen. It was then supposed to be Thursday then today and still don’t have an ETA whilst I have plumbers showing up everyday. Customer service won’t answer the phone either. Shocking service!
10 April 2025
Reply from Bathshed
Hi Kelyann,
We are very sorry to hear of the frustration you’ve experienced regarding your recent order.
Firstly, We'd like to sincerely apologise for the inconvenience caused by the delay, especially given the disruption it has brought to your bathroom works. We fully understand how stressful scheduling can be when contractors are involved.
To clarify, your order was placed on the 10th of April and dispatched on the 14th. Unfortunately, we were informed on the 15th that the item was damaged in transit. A replacement was immediately dispatched on the 16th. Our delivery estimates are 2–3 working days from dispatch; however, due to the Easter holidays, our warehouse and customer service team were closed during this period — a closure clearly communicated on our website and via our pre-holiday email campaign.
We absolutely recognise how frustrating the lack of communication during this time must have felt. That said, the circumstances surrounding the delay were exceptional, and we acted promptly once the issue was identified.
In light of your request for a full refund, we are more than happy to assist.
Again, we apologise for the inconvenience caused and appreciate your understanding.
Kind Regards,
The Bathshed Team
Good product, Comms could be better.
Bath is great, exactly what was needed for our tiny bathroom.
I placed the order at a weekend, and although the payment went out instantly there was no confirmation email til the next working day. Didn't get any updates around it being dispatched - the site did say 3-5 working days, so we went from your order has been received to expect a delivery today!
5 April 2025
Reply from Bathshed
Hi Amanda,
Thank you for your review, we are delighted to hear that the bath was what you needed for your space. There has been an issue with some of our emails not going out as they should, and we are currently working to get that resolved. We`re glad to hear your delivery still arrived within the time frame stated.
Kind Regards,
The Bathshed Team
Reply from Bathshed
Hi Charles,
Thanks for the kind words! Happy to hear you were satisfied
Best Regards,
The Bathshed Team
Bathshed delivered a mixed experience
Bathshed delivered a mixed experience, but overall, they showed professionalism and efficiency. Their customer service team swiftly resolved delivery issues that arose due to courier errors, ensuring my products arrived safely. Communication was generally good, and items were well-packaged and in excellent condition. Despite initial frustrations, their helpful staff redeemed the experience. Would order again.
11 March 2025
Unprompted review
Reply from Bathshed
Hi there,
Thanks for your review. We're sorry about the initial delivery issue, but glad our team could sort it quickly for you. We appreciate your patience and your kind words about the product and service. Thanks for choosing us — we look forward to helping you again.
Kind regards,
The Bathshed Team
Excellent service. It took a little longer to arrive than…
It took a little longer to arrive than I was expecting but Bathshed came up trumps when one part was damaged in transit. They replaced it super quick.
Thankyou so much. Excellent
12 March 2025
Reply from Bathshed
Hi Mark,
Thank you for your kind words and for giving us the opportunity to make things right! We’re sorry for the initial delay, but we’re glad we could resolve the issue quickly for you. Your satisfaction means a lot to us, and we truly appreciate your support.
Kind Regards,
The Bathshed Team
Reply from Bathshed
Thank you for your review! We're delighted to hear you were pleased with our service and speedy turnaround. Providing a smooth and efficient experience is always our goal.
Kind Regards,
The Bathshed Team
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