The worst customer service I have ever experienced. Avoid this company and opt for a reputable company instead. They don't care about customers when things go wrong (as a result of their incompetence)... See more
Company replied
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See what reviewers are saying
We wanted a radiator which was a modern take of a classic cast iron radiator. Typed the dimensions into Google and the only result that ticked all the boxes was from Bathshed. Looks geat, high qualit... See more
Company replied
Very impressed, from ordering to delivery. I ordered a few items, including a bath & was worried about damage during transportation. I needn’t be. All items turned up well packaged, in good condition... See more
Company replied
Bathshed got me out of a real predicament when I found I needed an 850mm wide bi-fold shower door for my ensuite. Nobody except Bathshed located in Cookstown, County Tyrone Northern Ireland was listin... See more
Company replied
Company details
- #100 of 106 best companies in Bathroom Renovator
Information provided by various external sources
Bath Shed are Northern Ireland's leading suppliers to plumbers, contractors and homeowners with all their plumbing, heating, bathroom and stove needs. Sourcing from our extensive list of supplier partners, we are able to stock and supply a huge range of products. Why not take a look at our products to find what you are looking.
Contact info
Kilcronagh Business Park, BT80 9HG, Cookstown , United Kingdom
- 02886738065
- info@bathshed.co.uk
- bathshed.co.uk
4.2
Great
127 reviews
Replied to 66% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Modern take of a classic design.
We wanted a radiator which was a modern take of a classic cast iron radiator. Typed the dimensions into Google and the only result that ticked all the boxes was from Bathshed.
Looks geat, high quality, perfect for our needs at a very reasonable price even after shipping. Definitely recommend. Easy 5 stars.
3 March 2025
Reply from Bathshed
Thank you so much for your fantastic review! We're delighted to hear that you found the perfect radiator with us and that it meets all your expectations in both quality and design. It’s great to know that our product was exactly what you were looking for at a reasonable price.
We truly appreciate your recommendation and your 5-star rating—it means a lot to us! If you ever need anything else, feel free to reach out. Enjoy your new radiator!
Best Regards,
The Bathshed Team
Fast delivery
Fast delivery, very well packaged, reasonable price.
No complaints at all, would buy from again.
2 March 2025
Reply from Bathshed
Thank you for your review, We`re so pleased you had a great experience with our service.
Kind Regards,
The Bathshed Team
Reply from Bathshed
Thank you for your review, We`re delighted to hear that you were happy with our delivery and that the product met your expectations.
Kind Regards,
The Bathshed Team
Reply from Bathshed
Hi Andrew,
Thank you for your positive feedback, we are glad to hear that you are happy with the quality of your product and that the delivery was on time. If you need anything else in the future, we`re here to help.
Best Regards,
The Bathshed Team
Fantastic quality bath
Received the bath in great condition and it was well packaged. The bath is great quality we are really enjoying taking a bath in comfort.
10 February 2025
Reply from Bathshed
Hi Dorothy, Thank you so much for your feedback. We are delighted to hear it arrived in great condition. Enjoy your new Bath!
Best Regards,
The Bathshed Team
Exactly the products and finish I was…
Exactly the products and finish I was looking for and very competitive price.
6 February 2025
Reply from Bathshed
Thank you for your great feedback! We're thrilled to hear that you found exactly what you were looking for and at a competitive price. We appreciate your support and hope to assist you again soon!
Best Regards,
The Bathshed Team
Reply from Bathshed
Hi Olivia,
Thank you for your feedback! We’re so glad to hear you’re happy with both the bath and our service. If you need anything else in the future, we`re here to help.
Best Regards,
The Bathshed Team
Great Service / Fast Delivery
After being let down at short notice by another supplier, a quick phone call to Bathshed got me back on track with my bathroom refurb. They shipped me the large slate shower tray I needed and transported it from Ireland to Southampton UK in super quick time. Great service all round. Thank you.
11 December 2024
Reply from Bathshed
Hi Maureen,
Thank you so much for your wonderful feedback! We're thrilled we could step in and help get your bathroom refurb back on track. It’s great to know that the shower tray arrived quickly and that you're happy with our service. We truly appreciate your trust in us and are so glad to have been able to assist. If you need anything else in the future, we`re here to help.
Best Regards,
The Bathshed Team
Really efficient and helpful
Really efficient and helpful. One item turned out not to be in stock. Bathshed refunded that immediately. Other items received promptly.
21 November 2024
Reply from Bathshed
Hi Steve,
Thank you for your kind words! We’re sorry that one item wasn’t in stock, but we’re glad we could resolve that quickly with a refund. It’s great to hear the other items arrived promptly and that our service met your expectations. If you need anything else in the future, we`re here to help.
Best Regards,
The Bathshed Team
Very helpful staff
Very helpful staff. Went above and beyond to find the details I required. Goods arrived in excellent condition and am really happy with them
18 November 2024
Reply from Bathshed
Hi Olivia,
Thank you for taking the time to leave such a kind review! We're so glad to hear that our team was able to assist you and provide the information you needed. It’s great to know your items arrived in excellent condition and that you’re happy with them.
If you need anything else in the future, we`re here to help.
Best Regards,
The Bathshed Team
My experience was great,bacause I…
My experience was great,bacause I received the receipt automatically seconds after the payment, together with the tracking number. The product arrived few days after and it was exactly what I have ordered. I had absolutely no issues during the purchase and the delivery process.
4 November 2024
Reply from Bathshed
Hi Ana,
Thank you so much for your positive feedback! We're thrilled to hear that your experience was smooth from start to finish. It’s wonderful to know that the tracking and delivery went well and that you’re happy with your purchase.
If you need anything else in the future, we`re here to help!
Best Regards,
The Bathshed Team
Amazing service!!
Placed an order for a bath on Friday after another company made huge errors on my bathroom design which ment I was under pressure from my builder to find a bath with the existing plumbing for the previous bath purchased (from Wickes). Bath shed had the perfect bath which arrived on the Tuesday! I was over the moon with the speedy delivery especially with it being shipped to me in the UK. Really fast and easy process, communication was great and the currier waited for me to inspect before leaving. Brilliant service
18 October 2024
Reply from Bathshed
Thank you so much for your wonderful review! We’re thrilled to hear that we could help you find the perfect bath on such short notice and that it arrived promptly. Our team works hard to ensure a smooth and efficient process, so it's great to know that our communication and the courier’s service met your expectations. If you need anything else or have any further questions, please don’t hesitate to reach out. We’re here to help!
Best regards,
The Bathshed Team
Excellent customer service from Kaila
I ordered a shower tray from Bathshed. The following day, I received an email telling me that the item was in stock and would shortly be dispatched.
One week later, I hadn't heard anymore, or received my order. I emailed Bathshed, to find out what was happening.
Someone called Kaila Gallagher replied to me, very quickly. She promptly found out where my order was (there were teething problems with a new courier company and my order had been mixed up with someone elses) and ensured that it was with me for the next day.
Kaila was extremely professional, helpful and efficient. I was pretty annoyed when I first emailed Bathshed, but she resolved everything brilliantly.
1 October 2024
Reply from Bathshed
Thank you for sharing your experience with us, and for your patience while we resolved the issue. We apologize for the initial delay and confusion with the courier, but we’re glad to hear that Kaila was able to turn things around quickly for you. She always goes above and beyond to ensure our customers are taken care of, and we’ll be sure to pass on your kind words to her. We appreciate your understanding and are grateful for the opportunity to make things right. If you need anything else in the future, we’re here to help!
Best regards,
The Bathshed Team
Bought a shower glass screen and was to…
Bought a shower glass screen and was to meant to get delivered on 3rd Oct was sent an email saying courier will ring and also check product before accepting as it might effect my return rights. I booked the day off work and waited and waited and no delivery. Emailed 3 times and rang twice and was told that they will check the tracking and get back to me and today is Sunday and not one email nor 1 call to tell me what has happened or where my delivery is. Now il have to cancel my payment and buy elsewhere and take another day off for delivery costing more money. Shocking service and not a company il be willing to use again, wouldn't of minded if they just communicated.
Update!
Bathshed have responded and dealt with the issue. The issue was not bathshed fault but of the courier used who unfortunately delivered the product to the wrong address (simple mistake to be honest). I have retrieved the shower screen and everything is now good. I would just like to shout our to Michael at bathshed for dealing with everything the man is a credit to the company. This will not deter me from using bathshed in the future due to the professionalism micheal showed.
3 October 2024
Reply from Bathshed
Thank you for your understanding and for taking the time to update your review! We’re sorry for the initial mix-up with the delivery, but we're glad everything was resolved in the end. It’s wonderful to hear that Michael was able to assist you and make things right—he truly is a valued member of our team, and we’ll be sure to pass on your kind words. We’re grateful for your continued support and look forward to serving you again in the future. If you need anything else, we’re always here to help!
Best regards,
The Bathshed Team
Very impressed
Very impressed, from ordering to delivery.
I ordered a few items, including a bath & was worried about damage during transportation. I needn’t be. All items turned up well packaged, in good condition & in good time. Bath looks great. Not sure who your company used for courier service but he was very helpful. Well done all around, thank you.
28 September 2024
Reply from Bathshed
Thank you so much for your fantastic review! We're delighted to hear that you were impressed with the entire process, from ordering to delivery. It’s great to know that everything arrived safely and in excellent condition, especially the bath. We take pride in our packaging and courier partners, so we’re glad their efforts made a difference. We’ll be sure to pass on your kind words to the delivery team. If there’s anything else you need, don’t hesitate to get in touch. Enjoy your new bath!
Best regards,
The Bathshed Team
Reply from Bathshed
Thank you for your review! We’re glad to hear that your delivery arrived on time and that everything met your expectations. If you need any further assistance or have any questions, feel free to reach out. We’re always here to help!
Best regards,
The Bathshed Team
Perfect buying experience
Perfect buying experience, not too complicated website, but enough information to make me purchase the perfect bath, great communication and delivery updates and the bath itself is amazing.
20 August 2024
Reply from Bathshed
Dear John,
Thank you so much for your fantastic review! We're thrilled to hear that you had a perfect buying experience and found our website easy to navigate with all the information you needed to make the right choice. It’s also great to know that our communication and delivery updates were helpful and that you’re loving your new bath!
We truly appreciate your kind words and your support. If you ever need anything else, feel free to reach out. Enjoy your new bath!
Best regards,
The Bathshed Team
Good price and quality,the carriers…
Good price and quality,the carriers marred the experience by forgetting to deliver on time,but very pleased with the product.
21 August 2024
Reply from Bathshed
Dear Kevin,
Thank you for your kind words about our product! We're thrilled to hear that you're happy with the quality and price. However, we sincerely regret the delivery issue you encountered. Punctuality is important to us, and we are addressing this with our carriers to prevent it from happening in the future.
Your satisfaction means a lot to us, and we're glad the product met your expectations. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Warm regards,
The Bathshed Team
Buying replacement rollers for shower door
I received what I needed as a link was sent to me with the product I enquired about and I was then able to order online and receive product by post
7 August 2024
Reply from Bathshed
Thank you for your feedback! We’re happy to hear that the process was smooth and that you received exactly what you needed. Sending links to the right products is part of our commitment to making your shopping experience as easy as possible. If you have any more questions or need further assistance, we’re here to help!
Best regards,
The Bathshed Team
We ordered 4 Radiators from Bathshed
We ordered 4 Radiators from Bathshed, but unfortunately only 1 arrived. We contacted Bathshed straight away and they rectified the problem immediately. We had the 3 remaining radiators delivered the next day. Probably a clerical or warehouse picking error. These things happen and Bathshed we brilliant sorting it out.
13 August 2024
Unprompted review
Reply from Bathshed
Thank you for taking the time to share your experience! We sincerely apologize for the initial mix-up with your order, but we’re glad we could resolve it quickly for you. We strive to ensure everything goes smoothly, but as you mentioned, sometimes things don’t go as planned. We appreciate your understanding and are pleased that you’re happy with how we handled the situation. If you need anything else in the future, we’re just a call away!
Best regards,
The Bathshed Team
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