BaubleBar Reviews 611

I’ve ordered from Bauble Bar a number of times, usually gifts for my daughters. My primary criticism is that the website does not offer much in the way of descriptive details for the products. For example, earrings are never given sizes. And the photos can be deceptive when considering size. Also, not enough angles are included in the product photos, so again, the customer does not get a fully accurate look at things. I most recently ordered the 18k gold birthstone huggie earrings and was disappointed at how small they are but especially surprised to see that the gemstones don’t go all the way around the earring (no gemstones on the bottom of the hoop). Both “problems” could have been eliminated if better product details were provided. I likely would have ordered them anyway but at least I would have known exactly what I was getting for my purchase.

Wonderful Customer Service!! I emailed after placing an order because I wanted to add another item. Turns out CS cant alter an order after it’s been placed but Chani was SO incredibly sweet and helpful! She immediately refunded the shipping once I placed the additional order. The entire situation was addressed and resolved in under 15 mins. Outstanding!!!

I ordered a custom necklace from this company on 11/10- to this date (11/30) I have not received my order nor I have received any information on tracking info . Based on initial purchase the item was to be received within 5-7 business days . I have written to their customer help service 4 times and not even once I received an acknowledgement . I think they are very unreliable company and you should NoT trust purchasing anything from them

BaubleBar Great quality jewelry at great prices. Excellent customer service. They went above and beyond for me

Amelia was great! Ordered the wrong monogram sent an email and she responded immediately and fixed the issue. Great customer service.

Excellent customer service. Any inquiry I had was immediately responded to with satisfied results!!! Great company. Love their products!!!!

I had a wonderful experience with Andrea, BAUBLEBAR | Customer Care Associate, who went above and beyond to ensure my order was perfect. She was communicative, diligent, and very on top of it! Kudos to BAUBLEBAR's awesome customer service team!

Great Customer Service. I emailed after placing an order because I wanted to add another item. CS was very helpful and could not add to my original order but was gracious and refunded the shipping once I placed an order for the additional item.

Clara gave me the best customer service! I never expected to get such a quick response and clear answers. She was amazing!

AMAZING Customer Service!!!! They are prompt, Courteous and go above and beyond to help.If they say they're going to do something..,.it gets DONE! Chani is amazing. These people should be teaching Customer Service!!!

After forgetting to include a gift note in my order, I reached out and Kara quickly responded and was able to add my personalized note!

Shout out to Tiffany in Customer Service for quickly resolving my on-line ordering issue (my error lol). Thank you Tiffany!

Purchased a custom phone case
Within 2 months, the sides started to discolor and look dirty. After cleaning it was still discolored. I reached out to them and they said “that just happens” the rubber gets color transfer and there is nothing they will do. I was hoping to just exchange for a darker color so it wouldn’t look so bad.

Beautiful products. Nicely packaged. Arrived in a timely fashion. And when I had a small issue with a product the customer service was excellent.

I made a mistake on my order. I immediately contacted customer service. They cancelled my order and I was able to reorder what I meant to order originally.

I would say that the jewelry photos on their website are very misleading as to what size the actual jewelry is going to be. Like the number necklaces, kinda like you mirrors in your car it says objects may appear closer in mirror well the stock photos on the humans should say that the jewelry is larger in photo then real life. They must know that they operate this way because no one is allowed to leave an actual review on their website in regards to their purchases. I do have side by side photos of the one I received verses the 2 photos on their website.

Andrea has been so helpful to me regarding my order! She responds quickly and has been so friendly during the entire conversation. I have appreciated her help!

I am shocked at the price for what you get. Big dollars for very little. I am embarrassed to give this as a gift. Buyer beware!

I got a custom Mickey Mouse Cord bracelet and it is SO CHEAP. I could have gone to Michael’s and bought everything and made it more sturdy than this. It’s flimsy, the letters flip around, and the two chords (that are super thin) separate. It’s so disappointing because on sale it was $28. I will not be buying from them again!

Buyer beware. Really disappointed with bauble bar. I ordered a gift last week and paid for expedited shipping so it would arrive in time for my friend’s 40th birthday — only to learn it won’t even ship until next month. Why offer expedited shipping if the item isn’t available to ship? The customer service experience made it worse — Tiffany showed no empathy and kept placing blame instead of acknowledging that the process was unclear. Such a letdown for what should’ve been a special gift.