Another gorgeous product from this company. Everything is truly beautifully designed and made. I feel the sizing is a little 'off' - I'm one size in dresses, but in other items - shirts, and particula... See more
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Review summary
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Excellent service and I am very happy with my Jacket. It’s well made, has a practical internal pocket and is cotton lined. I did question whether it would be too short. My cotton knit vests I normall... See more
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I have bought from Baukjen before & I wasn’t disappointed with the quality of the clothing or the service & delivery! On time and easy to order on line! Just as described the pretty feminine shirt i... See more
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It is the first time I have ordered from Baukjen although admired the clothing for some time, as the prices are higher than what I usually spend but I can see why. The quality of the two items I pu... See more
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Company details
- #137 of 258 best companies in Ladies' clothes shop
- #330 of 621 best companies in Clothing Shop
Written by the company
Baukjen is a sustainably and ethically conscious London-based womenswear brand. We create timeless, carefully crafted pieces designed to empower women to be their best selves every day. Recently recognised as a ‘Best For The World™’ B Corp, we are proud to be the highest scoring Fashion B Corp in the UK and second highest in Europe, coming in the top 5% of all B Corps globally. We have also received a 2021 United Nations Global Action Award for our leadership in sustainability.
Contact info
LABS Atrium, The Stables Market, Chalk Farm Road, NW1 8AH, London, United Kingdom
- 0344 844 8118
- theteam@baukjen.com
- baukjen.com
4.4
Excellent
30K reviews
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Delivery time longer than other companies
Confirmation of order 7.4.26
Evri receiving parcel 13.4.26
Delivery 15.4.26
by which time I'd gone away for a week so have not yet been able to try the item.
Compared to other companies I use regularly, this order took along time to reach me. Perhaps it was foolish of me to expect a quicker delivery time.
13 April 2026
Reply from Baukjen
Dear Fiona,
Thank you for your feedback. We are sorry to hear of your disappointment for our delivery times.
Our delivery times for standard delivery is 4-7 working days which is shown on our webpage. However, I have passed your comments to our management team for their information.
Warm Regards- Kat
Reply from Baukjen
Thank you so much for your wonderful 5 star review. We really do appreciate you taking the time to review our clothes and leaving such positive feedback on the customer service you received. Kind regards, Mani
3 week delay on refund
Sadly the jacket I ordered didn't fit well and I had to send it back, the return process was straight forward but after 3 weeks still no refund! I had to call the customer contact team to get them to refund me and I'm still waiting for it!
23 March 2026
Reply from Baukjen
Thank you for the review and feedback. We are so sorry for the slow returns process, we are a small team so it can take a bit longer than it should, we are working tirelessly to improve this. We can confirm that you have been refunded and it usually takes 3-5 working days for the payment to clear, sincerest apologies for the delays you've experienced and any inconvenience caused. Warmest regards, Mani
Very good Customer Service
13 April 2026
Reply from Baukjen
Dear Bridget,
Thank you for your glowing review.
Warm Regards- Kat
Reply from Baukjen
Thank you for your lovely review, Warm Regards Tors
The experience of shopping with Baujken…
The experience of shopping with Baujken is great although I do wish we could return an item with an addressed “ returns label”.
13 April 2026
Reply from Baukjen
Dear Mrs S Westwood.
Thank you for your glowing review, we are always available to help with our returns process.
Warm Regards- Kat
Reply from Baukjen
Thank you for your lovely review, Warm Regards Tors.
Excellent despatch service and great…
Excellent despatch service and great quality,environmentally conscious fabrics however return refunds are extremely slow which puts me off purchasing anything further from Baukjen.
9 April 2026
Reply from Baukjen
Dear Christine,
Thank you for your kind comments on our quality, fabrics, and dispatch service — we’re so pleased you’ve had a positive experience in those areas.
I’m sorry to hear that the refund process has been slower than expected. We understand how frustrating this can be and are actively working to improve our turnaround times.
Warm Regards- Kat
Mixed feelings about my experience.
Mixed feelings about my experience.
Delivery felt slow and when Evri delivered the paper package was sodden even though I picked it up as soon as it was delivered.
The dress was nice but too long in the body for my 5ft 5 ins.
10 April 2026
Reply from Baukjen
Dear Catherine,
I’m sorry to hear that Mixed feelings about my experience.
We understand how disappointing this must have been and will take this on board as we continue to review our packaging and delivery services.
I’m pleased to hear that you liked the dress, though I appreciate your comments regarding the fit. Your feedback is really helpful and will be shared with our team as we work to improve sizing and product design.
Warm Regards- Kat
Reply from Baukjen
Dear Irene,
We’re so pleased to hear that you found the ordering process easy and that you love the clothes. It’s also great to know that your delivery experience met your expectations.
We truly appreciate you taking the time to share your thoughts and hope to see you again soon.
Warm Regards- Kat
My first purchase from Baukjen !
My first purchase from Baukjen !! A great experience in shopping. The Team could not have been more helpful, pleasant and patient and the dress one of the nicest I have ever purchased. Beautifully made and it is good to know that it has been produced ethically. I will certainly purchase again.
10 April 2026
Reply from Baukjen
Thank you for your wonderful review! We here at Baukjen are absolutely delighted to hear that you love your dress, Warm Regards Tors
Gorgeous Product as Always
Another gorgeous product from this company. Everything is truly beautifully designed and made. I feel the sizing is a little 'off' - I'm one size in dresses, but in other items - shirts, and particularly, coats - even one size up doesn't seem to be a great fit. Not to distract from the quality, though. You are paying a premium, but you know exactly what you're buying, and why. Delivery was really slow - not sure if it's their fault or the carrier.
10 April 2026
Reply from Baukjen
Hello Samantha - thank you so much for your comprehensive feedback on your recent experience and on sizing. We are always happy to provide further advice on specific measurements and fit on a given garment if you contact us at theteam@baukjen.com and equally, the reason for the slightly delayed delivery was as a result of the long bank holiday weekend so sorry about that! With best wishes, Suzanne
I’m still waiting for an exchanged…
I’m still waiting for an exchanged item. I’ve liked the clothing when it arrives, but from order to delivery takes a long time and some chasing.
10 April 2026
Reply from Baukjen
Hello M Farrow - apologies if you haven't received your exchange yet - it was despatched this week and is showing as out for delivery today so do let us know at theteam@baukjen.com if you don't receive it safely!
Beautiful cloths lovingly packed 🙂
10 April 2026
Reply from Baukjen
Hello Liz
Thanks for you five star review and for complimenting how our orders are packaged - with the utmost care of course!
With best wishes, Suzanne
Great quality, stylish snd ethical.
clothes are stylish and of great quality with care forcthr environment.
10 April 2026
Reply from Baukjen
Thank you so much for taking the time to review us - we are delighted you are enjoying your purchases, consider them to be of great quality and thank you for supporting our ethos. With best wishes, Suzanne
A very good company
I have bought fairly regularly from Baukjen and find it a good company, with speedy delivery, good sustainable packaging and reasonable postage costs. Those items that I have purchased have been of excellent quality and among some of my favourites.
10 April 2026
Reply from Baukjen
Thank you for such a lovely 5 star review. We are thrilled to hear that you're happy with the quality of our garments, packaging and experienced rapid delivery! With warmest regards, Suzanne
It is the first time I have ordered…
It is the first time I have ordered from Baukjen although admired the clothing for some time, as the prices are higher than what I usually spend but I can see why. The quality of the two items I purchased is high, the feel of the fabric, the cut and perfect sizing.
My order was slightly delayed as a result of the bank holiday but I was updated immediately following an email I sent and the items were sent out that day. Excellent customer service
I know I will certainly be ordering again and can highly recommend.
10 April 2026
Reply from Baukjen
Thank you so much for your wonderful 5 star review and for taking the time to feedback on your first experience shopping with us. We very much hope to find you suitable items from our collection in future. With best wishes, Suzanne
Great all round
Easy to order. Good product details and photos online. Timely delivery and great quality products.
10 April 2026
Reply from Baukjen
Thank you so much for your kind 5 star review and for rating us "Great all round", it's much appreciated. With best wishes, Suzanne
I have loved this top from the moment…
I have loved this top from the moment it arrived,lovely quality and fit ,and lots of compliments would definately order from them again
9 April 2026
Reply from Baukjen
Thank you so much for your wonderful 5 star review. We really do appreciate you taking the time to review us and leaving such positive feedback regarding your top, we're delighted to hear that it brings you many compliments. With very kind regards, Mani
Lovely warm oatmeal cardigan
Lovely warm oatmeal cardigan delivered in a beautiful compostable box. Accurate sizing and likely to be endlessly useful throughout the year.
9 April 2026
Reply from Baukjen
Thank you for such a lovely 5 star review. We are thrilled to hear that you're happy with the style and quality of our garments, as well as our compostable packaging too! With warmest regards, Mani
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