Bax Music Reviews 

Order, Shipment & payment & the equipment (pedal) is fine and as described

All perfect, thank you!

you promised, that i will get refund in 7 days, but i did not received it . please check again. Order number: M500219814

Absolutely terrible. Still waiting for the item two weeks after it was ordered. The courier company missed two dates and keep moving them. Customer service stopped responding to my emails. Avoid.
Update: the synth turned up about three weeks after the purchase date, the courier rang the bell and left the parcel just inside the building. They could not be bothered to bring it up to the third floor. The synth was very loosely packed and there was a big hole in the box, so it could have been damaged easily. I described all this to the customer service and they did not reply to my email. I will definitely not use this company again and I would not recommend it to anyone.

Worst customer service experience I've had buying audio equipment, and I've had a lot. They sent me a product whose order they had already confirmed was cancelled, then said they will reverse the delivery, didn't do this, then said they will have it collected from me, didn't do this either, then stopped responding to e-mails, said on the phone they will get back to me, didn't, and finally said they won't have it collected and I need to fill out various forms and take the heavy item myself to a post office to return it and receive my money back, which they have been keeping for 3 weeks while this whole story took place. Nightmare! Will never buy anything here again, strongly recommend you all to avoid this shop too.

Edit: they eventually rectified the issue and compensates me slightly, but still not worth all the anger, frustration and time spent on this. But I feel a bit better about them than before at least, raised from 1 to 3 stars.

Fast delivery and best price for my Gretsch baritone guitar.

This is not a trustworthy company. They lie and treat their customers like dirt. I spent many months being fobbed off before the manufacturer of my goods had to get involved and honour the warranty. Why would Bax not do this in the first place?

Avoid this company at all costs.

Failed to issue a refund within the legally permissible timeframe. Right now they are illegally holding my money, despite confirming that they received the item back in good order.

Lies and Deceit. Do not have any dealings with this company whatsoever. They have had £345 of my money since 2/5/20. I ordered 2 items which were not in stock, but due to arrive in stock. I kept getting the date of arrival put back again and again.
Then I asked for an update on the 30/11/20. I was informed that my order was being cancelled and I would be refunded the full amount. This would have been back through PayPal. I was directly informed that the money was in my account and to check with my bank. It is strange that I was only offered the refund after the 180 day window return policy from PayPal had expired. It is now 7/1/2021 and I am still waiting for my money despite numerous emails and telephone calls. They actually said that the money was in my account (30/11/20). Of course is was not. They have £345 of my money for an order that never came into stock and they cancelled. Buy from this company at your peril. This company just does not get it. It is a criminal offence not to return someone's money that without dispute is rightly theirs. Trading Standards Agency and a Barrister are going to have
a field day with this lot of gangsters. UPDATE:- As of the 12/01/21 I am still waiting for my money.

Super! The cheapest offer on the market

Very quick delivery and carefully/nice packed

I ordered a guitar which arrived about two weeks late. Getting hold off customer services was difficult, but this was as the COVID-19 crisis was beginning to bite so I can understand that they may have been having difficulties getting staff in or organising fresh ways of working. I did eventually get a response, but this was when I tried contacting them through the website. The guitar eventually arrived but it was damaged during transit and poorly finished. I tried to open a discussion about how to resolve my issues but they didn't really listen and just directed me to their returns procedures. Anyhow, I returned the guitar and they replaced it. Unfortunately I am away with work so I can't check to see that the replacement is better than the original.

In short, their stated delivery date was missed by a wife margin, but that could have been down to COVID, their customer services were very difficult to get hold of, maybe COVID again, once contacted communication was poor, the quality of the packaging was terrible, the guitar itself was less than it should have been.

I have given 3 stars because they supplied a guitar and replaced it when it was faulty, so they met the minimum requirements. Eventually.

During the same period I ordered guitars from both Thomann and Gear4music. In both of those cases the guitar arrived within 3 working days. In Gear4Music's case it arrived with a small fault. I contacted them and we reached an amicable resolution the same day.

Product just did not arrive to me, no reply on e-mails, no answer on the phone calls. Neither impossible to get money back nor product... First time in my life see such service.

Ordering was very easy. I was happy there was a video from the instrument so I could hear how it sounds like.

Delivery was good. Also that they say, check the box first, to see if everything is alright. It was really good wrapped, so no worries about dammage.

It's now nearly 3 weeks since my package was due to be delivered. I emailed Customer Care 16 days ago asking for an update, as I never even received a tracking number.

They replied 12 days ago saying they would "launch an investigation" into the situation. I then emailed twice, 10 days ago and 5 days ago and got no reply whatsoever.

Either deliver my package or give me my money back, simple!

Ois easy... OIS SUUUUPER!

Sold me an old license of a software (not mentioned correctly in the product page). Had to pay upgrade fees additionally. Seller didn't respond to my mails. Article still with wrong description in their webshop waiting for other customers to make the same mistake.

Fast shipping, secured packaging.
A++++