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Review summary

Created with AI, based on recent reviews

Evaluating 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some customers also noted that the process took longer than expected, with delays in registration and document delivery. A few other people also felt that communication was slow and that they received inconsistent information, leading to frustration and the need to seek assistance elsewhere.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting the efficiency and support received,... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, professionalism, and responsiveness.... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness, professionalism, and... See more

Response time

Users describe positive interactions with response times. Many customers praise the quick and clear responses... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as straightforward, easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been with BBCIncorp for a few years now and honestly the accounting team here is something else. Iris recently stepped in personally on a time-sensitive matter and sorted it without any fuss, tha... See more

Rated 5 out of 5 stars

Loved working with them The process is SUPER transparent, emails are answered within a couple of hours with exact answers. Everything went as per the checklist they gave. Highly recommend them &... See more

Rated 5 out of 5 stars

I see some negative reviews and think they're unfair, hence my second positive review for this company. I think people sometimes rush into things too quickly, without considering that they're negative... See more

Rated 5 out of 5 stars

it's the best there is. I'm aloyal customer of this company, and I ttuly believe they must love what they do. all the girls are amazing-patient, knowledgeable, and incredibly caring. only competi... See more


Company details

  1. Business management consultant

Written by the company

Incorporation service, banking support, virtual office.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

743 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing communication and consulting

Amazing communication and consulting. The team at BBCIncorp Limited has been an absolute pleasure to work with. We are so excited to expand our business with Hong Kong clients and bridge the gap between or corporations. We would highly recommend them.

9 October 2024
Unprompted review
Rated 5 out of 5 stars

Seamlessly set up

I am extremely grateful to BCCIncorp for all their help in setting up my US company. They were extremely patient with me and carefully explained what each step entailed.
I will definitely use them again and would recommend to others also.

1 October 2024
Unprompted review
Rated 5 out of 5 stars

My first time expierence

I was using services of BBCIncorp Limited to incorporate my company this summer.

Pros:
Entire process is completed on the side of BBCIncorp, my work was only to pay fees and submit proper documents.
I was struggling to submit right notarized papers, however, my manager Naomi Ng, helped to clarify the requirements for me and being professional throughout the whole process.
The entire process took 1.5 months instead promised a few business days, however, it would rather be suspicious to be short. And they do not hide their partners.

Cons:
Nevertheless, the company states there is no hidden fees, it turns out there is one for payments over 2k$.
Sometimes employees may delay their response and a short follow up was helpful to get in touch.
Their website does not work perfectly at least on MacOS, and no problem on any phones.
All documents were submitted one after one instead of all in once as possible.

Overall I am happy with results and definitely will be looking to work with BBCIncorp in the future.

22 September 2024
Unprompted review
Rated 1 out of 5 stars

BAD EXPERIENCE AND DO NOT USE🙅

This company's service has been consistently unsatisfactory and falls below acceptable standards. Each time we submit the requested information, we are met with additional, unforeseen requirements. The requests often lack clarity and are frequently perplexing. There is a distinct absence of an organized, comprehensive approach in their communication. Based on our experience, we cannot recommend this service. It is the most inefficient agency we have worked with to date.

19 September 2024
Unprompted review
BBCIncorp logo

Reply from BBCIncorp

Dear Mr Kevin Xu,

We regret to hear about your dissatisfaction with the recent experience during the consultation process.

At BBCIncorp, we strive to provide clear, transparent guidance to help potential clients understand requirements and feel confident in our services. As part of our commitment to maintaining high standards of quality and compliance, our thorough KYC process is essential, and we regret if it seemed detailed in your case.

We appreciate your feedback, and look forward to provide you with a better experience should you decide to become our client in the future.

Best Regards.

Rated 5 out of 5 stars

Very good service

Very good service, and recommended !!!

Thanks Stella, Jane, and Suri !
Your team is excellent 👍

15 September 2024
Unprompted review
Rated 4 out of 5 stars

Very professional and exceptional…

Very professional and exceptional service, even if payment terns are not always easy to agree. We have worked with Atris for the last two years, during which time he has demonstrated a very sound knowledge of our business and has consistently tried his best to help.

10 September 2024
Unprompted review
Rated 5 out of 5 stars

An experience beyond satisfactory

Initially, I wondered if I was doing the right thing. BBCIncorp asked for a certain amount of money that had to be earned first, and I only met them online.
Ms. Naomi Ng has cleared my doubts and guided me through the entire process of setting up my company and establishing the company accounts. Even though the banks did not make it easy for her, she never lost her patience and focused on getting everything done in the best possible way.
Naomi is a highly professional person who never made me feel like I was just a job for her, which I genuinely appreciate.
No matter how annoying or frustrating it got. Considering that I am most likely not Naomi's only client.
The outcome of my collaboration with Ms. Naomi Ng was beyond satisfactory. It was a truly comforting experience, and I look forward to working with her again whenever the opportunity arises.
From my experience, I strongly recommend working with BBCIncorp and Ms. Naomi Ng to establish an Off-Shore company.
Thank you also to Ms. Tiana Fan. We met briefly, but Tiana undoubtedly contributed to my overall positive experience.

6 September 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding Service and Support from BBC Incorp

We have been working with BBC Incorp since 2022, and our experience has been nothing short of excellent. From the initial setup of our company in Hong Kong to ongoing renewals and other related services, BBC Incorp has consistently provided top-notch support.

Recently, we worked with Kristen and the team, and they were absolutely perfect. They are not only professional and efficient but also incredibly supportive, kind, and easy to work with. As our company secretary in Hong Kong, they have guided us through every step with care and attention to detail.

We are very satisfied with their services and look forward to continuing our partnership. We highly recommend BBC Incorp to anyone seeking reliable, comprehensive, and personable business support in Hong Kong.

We would like to extend our sincere thanks to the entire team at BBC Incorp for their dedication, professionalism, and consistently excellent service. Your help has made our business journey in Hong Kong smooth and worry-free. We look forward to continuing our partnership in the years to come.

21 August 2024
Unprompted review
Rated 1 out of 5 stars

Useless for people in the US.

Useless for people in the US.
They do not understand what a holding company is, do not understand corporate structuring, and take days to respond.
Very bad service for anyone who is not in hong kong.

Update: they responded after this review, and after 3 requests to for a refund have not delivered it. Absolute scam. Save your money do not use this company.

Last update: they issued a refund.

17 August 2024
Unprompted review
BBCIncorp logo

Reply from BBCIncorp

Dear Mr Jared Warn

Thank you for your feedback. At BBCIncorp Team, we are committed to ensuring that all service deliveries undergo a rigorous KYC process for our clients, regardless of your location.

In order to uphold our quality standards, we emphasize two key aspects in one typical process: transparency, and the completeness of all required documents before proceeding.

Please note that this process may take time due to thorough document clarification, and it is essential for us to fully understand your case to ensure that the advice and services we provide align with your objectives.

Rest assured, our Relationship Manager is dedicated to keeping you informed and on track, providing the best possible guidance within our scope.

We welcome any feedback from our clients, so please feel free to contact us if you require further assistance.

Best Regards,
BBCIncorp Team.

Rated 3 out of 5 stars

List of unsupported countries

I reached out to BBCIncorp via their website for quotation for HK incorporation services. Amber was very polite, 5 star customer service response. Received the quotation fast, the price seems alright. However as I am holding a passport from the "List of unsupported countries" I was politely asked to have understanding in the matter, even though the nature of the business, shareholders and directors have nothing to do with the "List of unsupported countries".
Refusing business based on the fact that one of the employees has an undesirable passport seems excessive and should fall under RDO Cap. 602 protection. Hope this matter gets looked into.

14 August 2024
Unprompted review
Rated 5 out of 5 stars

The first time I was looking to setup…

The first time I was looking to setup my company and bank account overseas a lot of friends texted me many services address as cfs sfm. But by making my research I have a chance of talked to a nice and beautiful person,Emma,Ng from BBCINCORP that helped me in the best ways for setting my company in HK.
She works professionally and passionately, very polite.
I recommend BBCINCORP for anyone interested to open business in Hong Kong and over the world. THEY’ARE PROFESSIONALS.
Thank you 🙏🏼 again Emma,Ng and BBCINCORP.
Sincerely,
Guy Hans from New York

14 August 2024
Unprompted review
Rated 4 out of 5 stars

Great service and trustworthy company

I have been working with these guys for two years now and they always impress when I am dealing with them. The team is switched-on, efficient and effective.
Not a budget service, but worth every dollar in my book.

7 August 2024
Unprompted review

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