BB Outlet Reviews 811

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products, highlighting their high quality, durability, and effectiveness. Many people appreciate the affordable prices, making the items accessible, and frequently mention the discreet packaging and quick shipping as major positives. However, some customers have experienced issues with delivery, including packages arriving broken, being delivered to the wrong address, or significant delays, especially for international orders with unexpected customs fees. There are also occasional concerns about product quality control, with some receiving incorrect items or products that stopped working, and a few people reported discomfort or issues with certain materials.

What people talk about most

Product

Reviewers mention positive feedback about product quality and value. Many customers praise the high quality,... See more

Delivery service

Clients share ambiguous opinions on delivery service. While many reviewers praise fast and discreet shipping,... See more

Quality

People report ambiguous experiences with quality. Many customers praise the high quality of products, noting... See more

Order

Reviewers highlight ambiguous aspects of order experiences. Many customers report significant delays, with... See more

Price

Consumers find price to be ambiguous. Many reviewers appreciate the affordable and reasonable prices, often... See more

Based on these reviews

Rated 4 out of 5 stars

I LOVE the products I bought. Super high quality and fun items. The only negative is I bought lube, it arrived and was broken. I was issued a replacement right away, (the customer service is AMAZING)... See more

Rated 4 out of 5 stars

I was able to take advantage of the 1 year warranty on one of the products I bought last year without issue. The representative I emailed was very friendly and responsive, but there was a small delay... See more

Rated 4 out of 5 stars

I live in Canada and bought from a Canadian company, but didn't know product ships from the States. It's been 10 days since it shipped and it still hasn't even made it out of the States yet (by trac... See more

Company replied

Rated 5 out of 5 stars

This was my second or third time ordering from BB Outlet & I am always so impressed by their sales, customer service, & timeliness when it comes to shipping! I don’t buy toys from anywhere else now. A... See more


Company details

About BB Outlet

Written by the company

High quality sex toys - finally made accessible to everyone.

Description of image

Description of image

Shop BB Outlet Toys
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By Bellesa
BB Outlet was created to finally make pleasure accessible to everyone. While BBoutique offers luxury pleasure products at luxury price points, these premium level products are not accessible to many, and so BB Outlet was launched. It is Bellesa’s core believe that pleasure is for everyone.

Top Quality
BB Outlet prioritizes delivering high quality pleasure products at accessible price points. All products are made from premium, body-safe materials, ensuring both safety and satisfaction.

Affordable Prices
BB Outlet is dedicated to making pleasure affordable and accessible for all. Experience top tier Os at a fraction of the cost.

100% Discreet Billing & Shipping
Discretion is a priority at BB Outlet. Nowhere on the package will it display anything about Bellesa/BB Outlet/what is inside.

Worldwide Shipping
BB Outlet ships worldwide, with warehouse locations set up across the United States and Canada.

Contact info

4.0

Great

TrustScore 4 out of 5

811 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Bad service

service for the delivery was not helpful and it’s been delayed ever since i ordered the item. Get a real shipping service.

17 May 2025
BB Outlet logo

Reply from BB Outlet

Thank you for sharing your experience. We can see your order was shipped with Veho and is currently en route to you. While we strive for timely deliveries, carrier delays can occur due to factors such as customs processing, limited cargo space, public holidays, or high shipping volumes—circumstances beyond our control. We can assure you that your package is coming and apologize for the delay on behalf of the carrier. If you have any concerns or questions, please reach out to our Care team.

Rated 1 out of 5 stars

Never received order w/ purchase protection

Never received order despite receiving a notification that it was delivered, as well as purchasing extra delivery protection. Extremely disappointed and don’t know if I will spend my money here again.

10 May 2025
BB Outlet logo

Reply from BB Outlet

Thank you for sharing your experience. We’re surprised and so sorry to hear about this and can assure you this is not typical. We see that you emailed in and we did reply. Please check your junk/spam.

Rated 4 out of 5 stars

Newbie friendly!!!!!

Totally new to actually exploring sexuality but all the categories and reviews helped figure stuff out for myself without actually having to talk to anyone about it. Having an amazing time rn 😜😜

1 May 2025
Rated 5 out of 5 stars

5* service!

quick, discreet shipping and arrival. great sales. free items for minimum purchase. nearly all my toys are from here and I highly recommend!

28 April 2025
Rated 5 out of 5 stars

A great, new experience

Took a few times to get used to them, but once you are they are amazing. As someone with mainly simple silicone experience it was quite overwhelming, and honestly still is but now in a good way haha. Everything I have tried so far is quite loud so keep that in mind. Shipped discreetly and great overall experience.

24 March 2025
Rated 1 out of 5 stars

Never got my package

I bought a product as part of a giveaway back in December, and a day later I received an email saying my order was on the way. I waited until January since it was being shipped from a different country to contact the customer service helpline. I was told I’d hear back from their Customer Care Specilaists within 24 hours and it’s been 5 months…. I don’t know why this is happening or where my order is as no other reviews seems to be having the same problem. I was advised to not resubmit an appeal for my order as I’d be pushed to the back of the queue. At this point it’s turned into a game of how long I can wait for a package to arrive :(

2 May 2025
Unprompted review
BB Outlet logo

Reply from BB Outlet

Thank you for sharing your experience. We’re surprised and so sorry to hear about this and can assure you this is not typical. Your email may have got stuck in your spam folder. Please reach out to our care team as we are keen to find a resolution.

Rated 5 out of 5 stars

Amazing

I love this website so much, it makes it much easier and cheaper to get toys like this. The shipping is also so quick, without having to pay for express shipping. The toys are of amazing quality. I bought my roommate one for her birthday and texted me after using it for the first time, saying, "I can confirm this thing is life changing".

11 April 2025
Rated 5 out of 5 stars

Quick, Quality, and Cute!

BB Outlet is very quick about their shipping process. Even their basic shipping only took a day! Order arrived two days ahead of time, and I was grateful for the discreet packaging! There's not even a little witty hint on the box. Though I don't hate when those are there, I really prefer BB's no-show approach more. Also, customer service is amazing! The toys are very cute too, I love their simple colors and smooth feel.

7 April 2025
Rated 3 out of 5 stars

The toys are amazing but I would like…

The toys are amazing but I would like the shipping to be more discreet because I live with my mom and she also uses that app “shop” and it showed a picture of the toys I ordered on the Shop app so I was scared my mom saw it ugh I know lol I would just prefer her to not see that and have my privacy.

30 September 2024
BB Outlet logo

Reply from BB Outlet

Thanks for sharing your experience. Packaging is 100% discreet. It doesn’t say anything about BB Outlet or what’s inside! However, the Shop app is a third-party platform, so we’re not able to customize how it displays your order. If you'd prefer more discreetness, we recommend adjusting your settings directly in the Shop app. We appreciate your feedback.

Rated 1 out of 5 stars

Bought a product and it wasn’t what was…

Bought a product and it wasn’t what was advertised ! They didn’t even try and make it right , weird for a company that I spent a lot of money with !

10 April 2025
BB Outlet logo

Reply from BB Outlet

Thank you for sharing your experience. We’re sorry to hear you weren’t a fan of your purchase. We curate BB Outlet very carefully so that we only offer products of the highest quality. Of course, everyone’s bodies and preferences are different. Be sure to reach out to our care team for an array of resources to point you in the direction of a toy that will work better for you.

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