Very inefficient engineers sent onsite who have no clue on what they are doing.. but well trained to put the blame on customers to extract money later on. They work together nicely as a team to find w... See more
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Customer service is incredible. Hats off to Tara from the CS team who really looked after us. Special shout out to Paul the installer, super patient, very polite and did a fabulous job installing... See more
Great Overall experience with Bean Machine. Repair Service and follow up work. Demie was really helpful and swift with getting the unit back to us. The Connoisseur's are going to be out in force for... See more
Just want to thank the customer service team for their help! We had a slight delivery issue with our new coffee machine + were assisted by Farheen, who was so helpful + professional! She was able to r... See more
Company details
- #30 of 36 best companies in Coffee machine supplier
About Beanmachines
Written by the company
Contact info
United Kingdom
- beanmachines.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 37% of negative reviews
Typically replies within 2 weeks
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Sean was great help today with setting…
Sean was great help today with setting up our new coffee machine. Very polite and reliable service. Highly recommend.
Great Work!
Did great work servicing our machine and I appreciated that he took the time to explain about future cleaning and maintenance to me (and I know nothing about coffee machines!)

Reply from Beanmachines
Very efficient and excellent service by…
Very efficient and excellent service by SEAN. Many many thanks for fixing my coffee machine in such a short notice.
Overall good
The organising, purchase and supply of my machine was very good and missed items despatched promptly.
A follow up additional service offered at the time of purchase has been slower than expected.
After few inconveniences our new coffe…
After few inconveniences our new coffe machine is great!
Thank you!

Reply from Beanmachines
Coffee Machine Installation
Visiting the showroom to select the best machine for us with Scott's guidance was very helpful, as it is very difficult to choose the best machine for the job from paperwork. Everything went smoothly on the day of the installation and Mark was very helpful during the installation and the demonstration and training.
Everyone in the office is very pleased with the coffee and the hot chocolate, thank you both.
Great technician's
Can’t fault the technicians. Professional and always helpful in any problems
Sean is an amazing Engineer.
Sean is an amazing Engineer.
Very kind and helpful at all times of the installation.
Happy to answer all my crazy questions always with a smile and make sure that I understand the machine.
Many thanks Sean!
Sean was very friendly & provided a…
Sean was very friendly & provided a good quality service. would recommend.
Engeenir Sean was very helfull
Sean was very helfull and he made sure that everything was working perfectly before leaving.
Beanmachine Engineer Visit
The engineer arrived on time and was very informative about the technical issue with the machine. He was also very friendly and polite.
Perfect Customer Service Experience :)
Just want to thank the customer service team for their help! We had a slight delivery issue with our new coffee machine + were assisted by Farheen, who was so helpful + professional! She was able to resolve our issue within minutes, and made sure we were happy and clear on every step of the process. We are delighted with our new machine, and very thankful to Farheen + the rest of the team for all of their help + time. Would recommend to other businesses!
Super helpful and able to respond to…
Super helpful and able to respond to different requests we had all to do with everything coffee !!! Thank you!
Sean was great ,really helpful and…
Sean was great ,really helpful and nothing was to much trouble and his knowledge of coffee was amazing
Great Service
The engineer was super helpful. He was knowledgeable, polite and took time to talk me through everything. Definitely lived up to good customers service.
Mark Fraser was exceptional
Mark Fraser was exceptional,he serviced the machine with myself last year aswell as this year and he’s incredible and really informative. Service was quick and smooth and it was an overall really nice experience.
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