Beards & Daisies Reviews 

12,263
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 1,360 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's customer service, describing it as amazing, helpful, and quick to resolve issues. Reviewers are also highly satisfied with the quality of the products, noting plants are beautiful, healthy, and often well-packaged upon arrival. Many people appreciate the speedy delivery and good communication regarding transit. However, some customers experienced problems with delivery, including items arriving damaged, delayed, or not being delivered as expected. A few other people also felt that product sizing was not as described, or received plants that were not in good condition or had issues with pots not fitting.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the healthy and beautiful... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently impressed by the quality of... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising prompt delivery,... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's promptness, friendliness,... See more

Order

People report ambiguous experiences with order, with some customers expressing satisfaction and stating they... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service. There was an issue at our end with the concierge at my daughter’s flat not accepting the delivery. Beards and Daisies customer service were amazing. Answered my email within 2 hours a... See more

Rated 5 out of 5 stars

This is the second time I’ve ordered from beards and daises now and on both occasions I’ve been impressed by the quality of the plants and different choices of vases. On my second order, one of my pla... See more

Rated 5 out of 5 stars

First time using this company and I’m very impressed. The cowboy cactus was exceptionally well packaged and not a grain of soil came out during transit. The item arrived on the correct day selected fo... See more

Rated 5 out of 5 stars

Found this company on the internet. I was looking for a large, artificial but realistic and good quality plant to enhance my new windowless downstairs bathroom. Beards and Daisies offered me the qual... See more

Company replied


Company details

  1. Garden centre
  2. Flower Delivery
  3. Living room shop

Written by the company

Beautiful plants and flowers delivered to your door. View our stylishly curated range of plants, pots and accessories online.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

12k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(12,263)

1,309 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant plants

I can’t say often enough how pleased I am with service provided and quality of plants from B&D. I love that they give a full breakdown of the plants including how to maintain and what to expect. Thank you again B&D

3 June 2026
Unprompted review
Beards & Daisies logo

Reply from Beards & Daisies

Thank you so much for your review and continued support.

We're delighted to hear how pleased you are with both our plants and service. We want to make plant parenthood as enjoyable and rewarding as possible.

Thank you again for your kind words, they mean a lot to the whole team.

Rated 5 out of 5 stars

Customer care here is awesome

Customer care here is awesome, never too much trouble if there are any issues and quick response.

3 June 2026
Unprompted review
Beards & Daisies logo

Reply from Beards & Daisies

Hi Alex,

Thank you so much for your kind review!

We're delighted to hear that you've had such a positive experience with our customer care team. Providing helpful, responsive support is really important to us, so it's wonderful to know that came across.

Rated 5 out of 5 stars

Excellent selection and high quality

Excellent selection of high quality lovely plants, I ordered a Snake plant and it came very quickly and looks lovely. Well packaged as well. The website makes it easy for beginners as you can sort plants by level of care, light, watering, size, making it much easier to find something suitable. Overall highly recommend for house plants, I will certainly use Beards & daisies again for future plant purchases

27 May 2026
Unprompted review
Rated 5 out of 5 stars

DPD lost a delivery

DPD lost a delivery, but the B&D team sorted it quickly, sending out a replacement order which thankfully didn't get lost this time. Big thanks to Rosie for all her help.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Packaged really well

Plants arrived very well packaged and looking healthy and plenty of soil around them. They now look great in my home.
I had to contact customer services as delivery company messed up and they resolved my problem quick and easily. I would definitely order again (when I can find more space for my plant babies)!

29 May 2026
Unprompted review
Rated 4 out of 5 stars

I ordered a beautiful Jasmine plant…

I ordered a beautiful Jasmine plant from Beards and Daisies and even though the plant was damaged in transit and arrived scorched, the team dealt with it really quickly and gave me a full refund. I’m really pleased with their customer service.

1 June 2026
Unprompted review
Beards & Daisies logo

Reply from Beards & Daisies

Hi Elizabeth,

Thank you for taking the time to leave us a review. We're sorry to hear your Jasmine plant was damaged in transit, but we're pleased our team was able to resolve the issue quickly for you.

We really appreciate your kind words about our customer service and hope we'll have the opportunity to provide you with a perfect plant experience in the future.

Rated 1 out of 5 stars

Where to start

Where to start. I ordered the, white jasmine & pot which was meant to have a structure attached for the jasmine to grow around. Well it never came with one and the flowers aren’t opening as they’re turning brown.

I’ll never order for them again.

22 May 2026
Unprompted review
Beards & Daisies logo

Reply from Beards & Daisies

Hi James,

We're very sorry to read about your experience and understand how disappointing this must have been.

We would very much like the opportunity to look into this and make things right. If you're able to let us your order details, we'll be happy to investigate further and work towards a resolution.

Rated 5 out of 5 stars

Very helpful customer service

An excellent selection of plants and extremely helpful customer service when I needed to correct an order. A friendly company that I highly recommend

30 May 2026
Unprompted review
Rated 5 out of 5 stars

A beautiful anniversary present …

I had a prayer plant sent for my brothers wedding anniversary. Excellent quality, they loved it! Well packaged. Delivery was brilliant, on time, and kept fully informed. I am very impressed. Will definitely use this company again.

25 May 2026
Unprompted review
Rated 5 out of 5 stars

Very impressed and happy

I genuinely love this site.
Its easy to navigate.

There is a lot of indoor and outdoor plants to choose from and there is a lot of information about the plant to help you decide if its right for you.

Their customer service I think is excellent , you can send an email if you have a query and they reply very quickly (an acknowledgement email says to expect a reply within 2 to 3 working days).

When the plants are delivered they come in totally recyclable packing with plenty of room so the plant isn't squashed when it arrives.

They do charge an extra delivery fee if you want it on a specific day on top of the standard delivery fee I didnt realise that the first time I bought a plant from them my fault as I didnt read it properly !

30 May 2026
Unprompted review
Rated 5 out of 5 stars

We were introduced to Beards and…

We were introduced to Beards and Daisies by a relative who wanted plants that are cat friendly. We purchased them plants last Christmas and were really impressed with the quality of the plants so we decided to get some of our own. Our plant parenthood has grown a lot since we started our journey. If we’ve had any issues they’ve been resolved quickly and their Customer service is excellent right down to providing advice and guidance if we’re concerned about one of our plants. All the team deserve a pat on the back!

30 May 2026
Unprompted review
Rated 2 out of 5 stars

Disappointing

I have bought a lot from you but my last experience was disappointing.
First the plant is delivered to the wrong address, second the replacement arrived smashed and chucked somewhere not as instructed

29 May 2026
Unprompted review
Beards & Daisies logo

Reply from Beards & Daisies

Hi Grace,

We're very sorry to hear about your recent experience. We completely understand how disappointing it must have been to have your order delivered to the wrong address and then receive a damaged replacement that wasn't left as instructed.

We've reached out to you privately by email to discuss this further and do everything we can to put things right

Rated 5 out of 5 stars

Recent order

I have ordered plants a few times over the last two years, and I am always very happy with the plants I have received. They have always been in good condition and superior to garden centre plants. They are well packaged and orders received on time. I have also spoken with the customer service team when I need some advice for a plant and you couldn't have been more helpful. Thank you

29 May 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointing plants

Ordered a Chinese money plant and my friend ordered a different plant in separate orders . Both came completely ruined. I am hoping to revive mine but it’s really struggling, hers is completely dead, fit for the bin. We’d never have bought these in a garden centre. They wouldn’t have been fit for sale. Contacted beards and daisies and they did give me a refund. This was before my friends had come so I thought it was a one off and was going to order a replacement. I asked for a discount or free delivery code as I was left with a useless pot. They wouldn’t give me one. I went to the local garden centre instead and bought a much nicer well looked after plant. Garden centre for me from now on!

29 May 2026
Unprompted review
Beards & Daisies logo

Reply from Beards & Daisies

Hi there,

We're so sorry to hear this and that both plants arrived in such disappointing condition. This is certainly not the experience we want for our customers.

We'd love the opportunity to look into this further and understand what happened. If you're able to contact us with some additional information, such as your order details and any photos, our team would be happy to investigate.

Thank you for taking the time to share your feedback.

Rated 5 out of 5 stars

Great service

Great service, really pleased with my plants. When I needed customer service, they were extremely helpful, I couldn’t fault them

21 May 2026
Unprompted review
Beards & Daisies logo

Reply from Beards & Daisies

Hi Alison,

Thank you for taking the time to leave such kind feedback. It's fantastic to hear that you're happy with your plants and that your experience with our customer service team was a positive one.

Your recommendation means a lot to us.

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