I ordered Gilbert for a new baby, having not used The Bear Garden before. The website was very clear, especially as to which items were suitable for newborns. There was a quick response letting me k... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Bear fits the bill as a gift, who doesn't like a bear? Best value I could find and within budget. Carrier used was Royal Mail, who, unlike competitors, do have a tracking system and if you are... See more
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Having dealt with Andrew, Kate very carefully packed my bear in lots of tissue and he arrived, safe and sound with a big smile on his face, and the famous Steiff tag on one ear. Naming him Stei... See more
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Ordered a jellycat toy for my grandson, received the item within 4 days of ordering very neatly packaged with a cute note. Received regular updates on the status of my package. Very happy with my purc... See more
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Company details
- #1 of 143 best companies in Collectibles Shop
- #1 of 94 best companies in Baby shop
- #1 of 75 best companies in Childrens Toy Store
- #1 of 374 best companies in Gift shop
- #1 of 111 best companies in Toy shop
About The Bear Garden
Written by the company
The Bear Garden opened in 1992 in Guildford and is one of the UK's leading specialist teddy bear and soft toy shops. We are one of the UK’s top stockists for world famous German manufacturer, Steiff. We also stock creations from all the major manufacturers (for example: Jellycat, Charlie Bears, Merrythought, Teddy Hermann and Kosen), and beautiful work from leading teddy bear artists.
The Bear Garden started selling online in 1999. The website is a trusted source for teddy bear lovers from around the world.
We are proud of, and have been recognized many times for, the quality of our service. We aim to make our customers as happy as possible!
Finally, we run our business in an ethical fashion. We use a green electricity supplier, are diligent recyclers and try to make decisions based on the impact on the world around us. Our chosen charity is War Child.
The Bear Garden started selling online in 1999. The website is a trusted source for teddy bear lovers from around the world.
We are proud of, and have been recognized many times for, the quality of our service. We aim to make our customers as happy as possible!
Finally, we run our business in an ethical fashion. We use a green electricity supplier, are diligent recyclers and try to make decisions based on the impact on the world around us. Our chosen charity is War Child.
The Bear Garden Guarantee
We aim to send orders within 24 hours of receipt whenever possible. Items are sent securely packed and clearly labelled, so they arrive safely.
We like our customers to be happy!
So, if when you receive your parcel you are not happy with the contents, you will be refunded on return of the item(s). This does not affect your statutory rights. The Bear Garden guarantees that all items offered for sale are in perfect condition. We include boxes, bags and certificates where provided by the manufacturer.
Returns
If you are dissatisfied in any way with your purchase, then you can return it to us within 14 days of receipt for a refund. We do ask, however, that you contact us before returning any item. Returns must be sent back with any original boxes, packing and certificates.
Refunds are less any original postage costs incurred by The Bear Garden. We do reserve the right not to refund the full cost where items are returned damaged or missing.
So, if when you receive your parcel you are not happy with the contents, you will be refunded on return of the item(s). This does not affect your statutory rights. The Bear Garden guarantees that all items offered for sale are in perfect condition. We include boxes, bags and certificates where provided by the manufacturer.
Returns
If you are dissatisfied in any way with your purchase, then you can return it to us within 14 days of receipt for a refund. We do ask, however, that you contact us before returning any item. Returns must be sent back with any original boxes, packing and certificates.
Refunds are less any original postage costs incurred by The Bear Garden. We do reserve the right not to refund the full cost where items are returned damaged or missing.
Contact info
10 Jeffries Passage, GU1 4AP, Guildford, United Kingdom
- +44 1483 302581
- bears@beargarden.co.uk
- beargarden.co.uk
Visit our Steiff collection!
5.0
Excellent
4k reviews
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Reply from The Bear Garden
Thank you for the fantastic review, Nicolas!
Best wishes,
Kate
Online ordering was easy
Online ordering was easy, it was shipped quickly and arrived sooner than expected.
14 April 2026
Reply from The Bear Garden
Thank you for the great review, Inge!
Best wishes,
Kate
Wonderful products and great customer service
My beautiful Kosen bear arrived extremely fast and was packed very well. I also appreciated all the emails on the delivery updates.
13 April 2026
Reply from The Bear Garden
Thank you for the fantastic review, Cheyne! 😊
Best wishes,
Kate
The Bear Garden is my favorite!
The Bear Garden is hands down, my absolute favorite bear stockist! They are always so helpful, kind, and go above and beyond to make all your bear dreams come true. Very happy with them and their service!
13 April 2026
Reply from The Bear Garden
Thank you for the amazing review, Jess! 😊
Best wishes,
Kate
Reliable and good quality
I've used The Bear Garden for gifts for new arrivals to the family for a number of years. The selection is always good and the bears are delivered on time, as planned and nicely packages. There have been no complaints from the recipients either!
7 April 2026
Reply from The Bear Garden
Thank you for the wonderful review, Karen! 😊
Best wishes,
Kate
Great product and excellent postage and…
Great product and excellent postage and packaging. The despatch note even had a hand written message on it. Top marks!
30 March 2026
Reply from The Bear Garden
Thank you for the the wonderful review, Graham!
Best wishes,
Kate
Excellent service as always
Excellent service as always. Easy to order and quick delivery.
30 March 2026
Reply from The Bear Garden
Thank you for the the great review, Pam! 😊
Best wishes,
Kate
The Bear Garden provides fantastic international service
The Bear Garden has always instilled trust and confidence with their dependable and friendly service received on the other side of the world, and along with the provision of regular updates resulting in repeated visits from an international buyer. Thank you!
26 March 2026
Reply from The Bear Garden
Thank you for the amazing review, Mary ☺️
Best wishes,
Kate
Always very helpful and received my…
Always very helpful and received my order quicker than expected
27 March 2026
Reply from The Bear Garden
Thank you so much, Sara!
Best wishes,
Andrew
They offer excellent service and always…
They offer excellent service and always write a thank you with your purchase. I love this shop.
25 March 2026
Reply from The Bear Garden
Thank you for the wonderful review, Caroline 😊
Best wishes,
Kate
From ordering to delivering was fast…
From ordering to delivering was fast and efficient , thank you
14 March 2026
Reply from The Bear Garden
Thank you so much, Michelle!
Best wishes,
Andrew
Beautiful bear arrived
Beautiful bear arrived, so beautifully wrapped. I just passed it on in your wrapping. Together with your note.
19 March 2026
Reply from The Bear Garden
Thank you for the wonderful review, Jo! ☺️
Best wishes,
Kate
Reply from The Bear Garden
Thank you for the wonderful review, Claudia!
Best wishes,
Kate
Great packing and good delivery
10 March 2026
Reply from The Bear Garden
Thank you for the 5* review! 😁
Best wishes,
Kate
Perfect in every way
I had lovely updates from Andrew about my Jellycat order, and when it arrived it was beautifully and carefully packaged. Thank you all so much for a lovely purchase experience.
9 March 2026
Reply from The Bear Garden
Thank you for the amazing review, Caroline ☺️
Best wishes,
Kate
Reply from The Bear Garden
Thank you for the fantastic review, Tzu Min! ☺️
Best wishes,
Kate
Reply from The Bear Garden
Thank you for the great review, Gillian! ☺️
Best wishes,
Kate
Great choice and really fast delivery
Great choice and really fast delivery, love all the products and will be buying more.
10 March 2026
Reply from The Bear Garden
Thank you for the amazing review, Paula!
Best wishes,
Kate
Amazing
I have only experienced this shop online but the service I received was amazing, they replied so quickly and were able to help with what I need. I am fairly local (approx 20 mins) and hope to experience the shop in person very soon.
The product was packaged very well with such care and delivery only took a couple to days too. I honestly couldn’t fault anything and this is why we should support our smaller local business where we can.
10 March 2026
Reply from The Bear Garden
Thank you for the incredible review, Gemma ☺️
We hope you can pop in soon!
Best wishes,
Kate
Good all round service.
2 March 2026
Reply from The Bear Garden
Thank you for the great review, Mark!
Best wishes,
Kate
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