They sent me a video of my order being packed. Such a unique and personal touch. The new packing videos they do should be even better as the service they used fixed some bugs since (screen orientati... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
BearHugs is the most gorgeous company! Faye, it’s owner, has worked so hard over the years to create this beautiful concept of sending a bear hug and has been my go to for ordering thinking of you pac... See more
Company replied
My daughter suffers with mental health and loss of her daughter,I found those site and sent her a gift,she was delighted to recieve it.The lady that owns it shows good customer care and checks in with... See more
Company replied
Have sent BearHugs gifts many times. Always lovely choice of ready made boxes.This time I sent a custom made box for my friend who is recovering from surgery. She was delighted by her surprise gifts.... See more
Company replied
Company details
- #1 of 17 best companies in Gift basket shop
- #13 of 69 best companies in Corporate gift supplier
- #77 of 374 best companies in Gift shop
Written by the company
Send a thoughtful "hug in a box" gift by post. Whether it's Thinking Of You, Get Well Soon, Happy Birthday, Here For You or Just Because, BearHugs offers a range of gift boxes with a fully customisable personal touch. Corporate gifting services also available.
Contact info
372 Langsett Road, S6 2UG, Sheffield, United Kingdom
- hello@bearhugsgifts.com
- bearhugsgifts.com
4.9
Excellent
217 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely, personal gift
The process was easy and there were plenty of options to choose to make the gift personal. The recipient absolutely loved her gift and it all looked pretty. There were lots of little touches that made it very special. It is good value for money. I highly recommend this company.
7 October 2025
Reply from BearHugs - 'Thinking of You' Gifts
Thank you so much for taking the time to leave such a wonderful review, Sara! Over the moon to hear that your recipient loved her hug in a box. Thank you again for thinking of us 🤍
Such a lovely way to create personalised gift boxes
Lovely company and such a great way to create personalised gifts. I've used Bear Hugs so many times and my friends and family who have received the gifts have always been really happy with them! Would highly recommend!
10 January 2026
Unprompted review
Reply from BearHugs - 'Thinking of You' Gifts
Thank you so much for taking the time to leave such a lovely review, Colette - we really appreciate it! Over the moon to hear that your friends and family have been really happy with their hugs :) Thank you again for thinking of us - it's a pleasure to help you send gifts to loved ones 🤍
Have sent BearHugs gifts many times
Have sent BearHugs gifts many times. Always lovely choice of ready made boxes.This time I sent a custom made box for my friend who is recovering from surgery. She was delighted by her surprise gifts. Beautifully packaged. Highly recommend as a unique gift, perfect for letting people know you care 🫂
15 January 2026
Unprompted review
Reply from BearHugs - 'Thinking of You' Gifts
Thank you so much for your ongoing support of BearHugs and for taking the time to leave this lovely review. Over the moon to hear that your friend was delighted by her surprise gifts! 🤍
Excellent gift & speed of service
Excellent gift & speed of service, I've used Bear Hugs lots of times and they never fail. Excellent choice of gifts and excellent quality.
15 January 2026
Unprompted review
Reply from BearHugs - 'Thinking of You' Gifts
Thank you so much for your ongoing support and taking the time to leave this lovely review, Jenny. It's a pleasure to help you send hugs! 🤍
Lovely packages always really…
Lovely packages always really appreciated by the recipient - love the build your own options too
14 January 2026
Unprompted review
Reply from BearHugs - 'Thinking of You' Gifts
Thanks so much for taking the time to leave this lovely review, Megan. Over the moon to hear your hug in a box gifts have gone down well with your recipients. Thank you for thinking of us! 🤍
Lovely selection of gifts in great…
Lovely selection of gifts in great packaging, a fabulous concept overall. A good choice of gifts which can be a small token or made bigger. On top of all that, it arrived very quickly at a very busy time of year (Christmas) excellent
17 December 2025
Unprompted review
Reply from BearHugs - 'Thinking of You' Gifts
Thank you so much for taking the time to leave this lovely review, Angelina. It's made our day to hear that you were so happy with our hugs. Thank you again for thinking of us 🤍
Wonderful gift
Always beautifully packaged and delivered on time with care, ordered on multiple occasions as gifts and the recipients have always been delighted!
17 December 2025
Unprompted review
Reply from BearHugs - 'Thinking of You' Gifts
Thank you so much for taking the time to leave this lovely review, Jessica. It's a pleasure to help you send hugs to loved ones - we're over the moon to hear they've gone down so well. Thank you again for thinking of us 🤍
Reply from BearHugs - 'Thinking of You' Gifts
This is everything we love to hear! Thank you so much for taking the time to leave this lovely review, Renee. Over the moon to hear that your recipient enjoyed their hug in a box. Thank you again for thinking of us 🤍
Reply from BearHugs - 'Thinking of You' Gifts
Thank you so much for taking the time to leave this lovely review, Marilyn. Over the moon to hear that you found it easy to send a gift to friends and family with us. Thank you again for thinking of us 🤍
An Outstanding Business
My experience with Bear Hugs was outstanding. I had a large order to make in a relatively short timeframe, but nothing was too much trouble for Jared. Communication was excellent - I was updated every step of the way; their questions were thorough to ensure my order was exactly as required; the order arrived in good time - lovely and careful packaging. And on top of that, the product itself was perfect. Great quality favours and a big hit with the recipients. I can’t say thank you enough. I fully recommend Bear Hugs and I will be repeating my custom!
24 November 2025
Unprompted review
Reply from BearHugs - 'Thinking of You' Gifts
Thank you so much for taking the time to leave such a wonderful review. It was an absolute pleasure to help you with your order. We're over the moon to hear that you were happy with both the gifts send and the service you received 🤍
Excellent gift post a bereavement
Excellent gift post a bereavement, well received and made their day in difficult times. Just what they needed thank you.
9 December 2025
Unprompted review
Reply from BearHugs - 'Thinking of You' Gifts
Thank you so much for taking the time to leave this review. It means a lot to hear that your post bereavement gift was well received. Thank you for trusting us with a gift at a difficult and sensitive time 🤍
Great company and customer service
Great company and customer service. I made a mistake with the delivery address. Faye helped me very quickly, and the address was corrected.
14 December 2025
Unprompted review
Reply from BearHugs - 'Thinking of You' Gifts
Thank you so much for taking the time to leave this lovely review, Eivinas. It was a pleasure to help you with your order. Thank you again for thinking of us! 🤍
Well the sticker was stuck to the…
Well the sticker was stuck to the envelope of the card I wanted to use but they were happy to send me a new one straight away ,
Also just my opinion I didn’t really like the message inside stick by a sticker rather than being printed
9 December 2025
Unprompted review
Reply from BearHugs - 'Thinking of You' Gifts
Thanks so much for your review - it's helpful to know that we could give a few more options for customers who are looking to order just a greetings card from us rather than a gift box. We'll definitely be taking your feedback on board. Since you provided a personalised message to be included in your greetings card, we added this to the inside of the card and then sealed the envelope for you with one of our decorative stickers before popping it in an outer protective envelope so that it could be ready to be handed to your recipient when it reached you. But we appreciate it might have been useful for there to have been an option to let us know that that you wanted to be able to open the card still despite having provided a message. I'm glad we were able to resolve this for you by sending a replacement and will aim to make sure things are much smoother sailing in future! 🤍
Carefully crafted gifts with love
Originally found this company through the Anti-Charity Shop. Applied for and won a free Hug box for a loved one which was very appreciatively received. Came back recently to pay for another box for the same person and the quality has only gone up. I loved the ability to craft your own box from scratch so each item is made for the receiver. The box itself having arms to "hug" as you open it up is an adorable detail. One of my favourite small businesses to support
12 November 2025
Unprompted review
Reply from BearHugs - 'Thinking of You' Gifts
Thank you so much for taking the time to leave this lovely review, Kat! We weren't aware of the Anti-Charity Shop and it's been amazing to discover so many fab deaf, disabled, chronically ill, learning disabled, autistic and neurodivergent-led businesses through it. Over the moon to hear that you enjoyed your hug in a box and it means a lot that you've gone on to order hugs for others! 🤍
Great company
From start to finish, the team were fantastic. My daughter really loved her little gift. Thank you so much! 😊
25 November 2025
Unprompted review
Reply from BearHugs - 'Thinking of You' Gifts
Thank you so much for taking the time to leave this lovely review, Ria. Over the moon to hear that your daughter loved her hug in a box. Thank you again for thinking of us 🤍
Nothing to fault at all
Nothing to fault at all. My sister in law loved her gift, and photo she sent me when she received it was exactly as per the website. A very happy customer who will recommend strongly.
11 November 2025
Unprompted review
Reply from BearHugs - 'Thinking of You' Gifts
So happy to hear that your sister in law loved her hug in a box, Kirsteen. Thank you so much for thinking of us and for taking the time to leave this lovely review 🤍
Brilliant customer service as ever
Brilliant customer service as ever, super happy with my lovely hug!
13 November 2025
Unprompted review
Reply from BearHugs - 'Thinking of You' Gifts
Thank you, Lorna! 🤍
Treasured and Hugged…
My first time ordering from BearHugs for my friend who has had an operation.
She was so so delighted and it has cheered her up enormously.
Beautiful thoughtful gifts and treats to make her feel treasured and Hugged!
Thank you for being a brilliant company.
7 November 2025
Unprompted review
Reply from BearHugs - 'Thinking of You' Gifts
Over the moon to hear that your gift cheered up your friend post-op! Thank you for trusting us in the circumstances. It was an absolute pleasure to help you surprise your friend with a hug. A massive thank you for taking the time to leave this lovely review too 🤍
Lovely thoughtful gifts
Lovely thoughtful gifts, beautifully packaged with care in the most adorable bearhug box.
Bearhugs is my go to when someone needs cheering up.
5 stars always 😊
14 August 2025
Reply from BearHugs - 'Thinking of You' Gifts
Thank you so much for your ongoing support and for taking the time to leave this lovely review, Vic. We absolutely love helping you send hug in a box gifts to your loved ones 🤍
Great service and lovely gifts.
16 October 2025
Unprompted review
Reply from BearHugs - 'Thinking of You' Gifts
Over the moon to hear that you were happy with our gifts and service. Thank you for thinking of us and for taking the time to leave this review 🤍
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.