Bearing Basement Reviews 

713
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 187 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast delivery and the excellent quality of the products, often noting that items arrived quickly even when sourced internationally. Many people appreciate the competitive pricing, finding that the costs were significantly lower than local suppliers, and the ordering process was straightforward and user-friendly. The company's communication is also frequently highlighted, with reviewers receiving timely updates on their orders. However, some customers also noted that shipping from outside their country led to unexpected additional charges or delays, which impacted their overall satisfaction. A few other people also felt that the delivery timeframe was longer than desired, or that carrier issues caused inconvenience.

What people talk about most

Delivery service

Reviewers consistently express satisfaction with the delivery service, frequently highlighting fast and quick... See more

Product

Reviewers highlight positive aspects of product quality, with many noting that the parts are high quality,... See more

Price

Consumers find price to be positive, with many reviewers highlighting great, fair, and competitive pricing,... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of the ordering process... See more

Quality

Customers had positive experiences with quality, consistently praising the high quality of parts and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bearing basement was able to supply bearings that we had been quoted 8 months and 13 month deliveries from our vendors. They were true life savers!! The shipping was fast, we got our machine back up... See more

Rated 5 out of 5 stars

Fast shipping! Ordered Tuesday from Canada, shipped Wednesday, arrived 3 business days later! Which was faster than my supplier up the road who quoted me 2weeks to get them. Bearings seem good quality... See more

Company replied

Rated 5 out of 5 stars

It was very easy to find the parts that I needed and the price was very good; better than I could get from my normal vendors. They were also very good at communication, letting me know that my order w... See more

Company replied

Rated 5 out of 5 stars

10/5 Stars! I wish I could give Neil 10 stars for his attentiveness to our order. Between the strange customs issues and bad weather, he kept us updated every step of the way on our shipment’s prog... See more


Company details

  1. #2 of 5 best companies in Bearing supplier

Written by the company

Bearing Basement is a leading UK based online supplier of bearing and transmission products worldwide. Our parent offline company (ND Bearings) was founded in 2002 and we began trading online through the Bearing Basement domain in 2014. Collectively our staff have decades of experience in the bearing trade and we are also authorised distributors of some of the world’s leading manufacturers, meaning we can offer industry leading service and prices. We supply mainly SKF, Koyo, Timken and and FAG-INA bearings, all world leaders and world renowned for quality. We also offer a wide range of Codex-Europe products at great value offering our customers quality branded products at superb value. Codex products are verified by ISO/IEC17025 international standards. For chains we are also authorised distributors for the Diamond Chain Company, America’s No 1 manufacturer of premium chain, and manufacturer of the finest chain available today. We at Bearing Basement are very proud of our service, and we always aim to supply our customers as quickly, and as efficiently and professionally as possible. If you have any questions about our products or service we have a dedicated sales team whom you can reach by phone or email and whom would be delighted to help. We can also source nearly any bearing etc not listed on our site in any brand, all at market leading prices.


Contact info

4.9

Excellent

TrustScore 5 out of 5

713 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(713)

181 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding value added service and price…

I would like to thank Neil for his outstanding value
added service in my sale. I would not hesitate to recommend Bearing Basement because of his help
and guidance in this sale. Price was also great too.

5 March 2026
Bearing Basement logo

Reply from Bearing Basement

Thanks very much for the great review! And thanks for the order, very much appreciated. Glad we could help.

Rated 1 out of 5 stars

I was desperate to get the bearings…

I was desperate to get the bearings quickly so found them in Australia in the Sydney store which said they had them in stock, I then received tracking information and found they are in the UK.

20 March 2026
Bearing Basement logo

Reply from Bearing Basement

Hi Ian, thanks for leaving a review. Unfortuntely, I think you may have mixed us up with a different company. We do not have a Sydney store and do not mention having a Sydney or any Australian address anywhere on our website. On our contact us page, we clearly give our U.K address. We also give an approximate delivery time at the checkout when you select the shipping. If you check our other Aussie reviews, nearly all of our Australian customers are very happy with our products and service. Sorry there seems to have been confusion with this and thanks for the order. Team B,B

Rated 5 out of 5 stars

Great Selection, Smooth Experience!

Bearing Basement stocked exactly what I needed. The ordering process was simple and straightforward.

"The price is the price" - all taxes and duties were included in the price (I believe this is typical in Europe, but essentially unheard of in Canada) leaving no surprise fees for later.

Thank you, Bearing Basement!

6 March 2026
Rated 5 out of 5 stars

Fast shipping!

Fast shipping! Ordered Tuesday from Canada, shipped Wednesday, arrived 3 business days later! Which was faster than my supplier up the road who quoted me 2weeks to get them. Bearings seem good quality, though they were made in China, as opposed to the ones I had on hand that were German made, so we'll see about longevity. Overall very happy.

3 March 2026
Bearing Basement logo

Reply from Bearing Basement

Thanks Colin for the great review! Glad they got there quickly. Yes, this particular size of SKF bearing is made in their factory in China, however please be assured of the quality. SKF have factories all around the world and all are made to premium standards. Thanks again, B.B

Rated 5 out of 5 stars

Great!

Very easy to use and navigate website, clear check out, and fast shipping. Very happy with the service provided.

9 March 2026
Bearing Basement logo

Reply from Bearing Basement

Thanks very much for the great feedback and the 5 star rating!

Rated 5 out of 5 stars

Prompt international bearing suppy

I reached out to Bearing basement due to not being able to source a specific bearing from Australia. They were able to supply me with this specific bearing and also were able to ship it to me in a very short time.
Price was also fair

2 March 2026
Bearing Basement logo

Reply from Bearing Basement

Thanks for the great review and your order. Glad we could help!

Rated 5 out of 5 stars

Great Prices & Excellent Communication!

It was very easy to find the parts that I needed and the price was very good; better than I could get from my normal vendors. They were also very good at communication, letting me know that my order was on the way and when it, unfortunately, had been delayed. I honestly wouldn't have noticed since it was only a day or two delay, but the fact that they reached out and let me know is very appreciated.

23 February 2026
Bearing Basement logo

Reply from Bearing Basement

Thanks very much for the very positive review! And also for your order. Thanks!

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