Bearing Basement Reviews 

713
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 187 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast delivery and the excellent quality of the products, often noting that items arrived quickly even when sourced internationally. Many people appreciate the competitive pricing, finding that the costs were significantly lower than local suppliers, and the ordering process was straightforward and user-friendly. The company's communication is also frequently highlighted, with reviewers receiving timely updates on their orders. However, some customers also noted that shipping from outside their country led to unexpected additional charges or delays, which impacted their overall satisfaction. A few other people also felt that the delivery timeframe was longer than desired, or that carrier issues caused inconvenience.

What people talk about most

Delivery service

Reviewers consistently express satisfaction with the delivery service, frequently highlighting fast and quick... See more

Product

Reviewers highlight positive aspects of product quality, with many noting that the parts are high quality,... See more

Price

Consumers find price to be positive, with many reviewers highlighting great, fair, and competitive pricing,... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of the ordering process... See more

Quality

Customers had positive experiences with quality, consistently praising the high quality of parts and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bearing basement was able to supply bearings that we had been quoted 8 months and 13 month deliveries from our vendors. They were true life savers!! The shipping was fast, we got our machine back up... See more

Rated 5 out of 5 stars

Fast shipping! Ordered Tuesday from Canada, shipped Wednesday, arrived 3 business days later! Which was faster than my supplier up the road who quoted me 2weeks to get them. Bearings seem good quality... See more

Company replied

Rated 5 out of 5 stars

It was very easy to find the parts that I needed and the price was very good; better than I could get from my normal vendors. They were also very good at communication, letting me know that my order w... See more

Company replied

Rated 5 out of 5 stars

10/5 Stars! I wish I could give Neil 10 stars for his attentiveness to our order. Between the strange customs issues and bad weather, he kept us updated every step of the way on our shipment’s prog... See more


Company details

  1. #2 of 5 best companies in Bearing supplier

Written by the company

Bearing Basement is a leading UK based online supplier of bearing and transmission products worldwide. Our parent offline company (ND Bearings) was founded in 2002 and we began trading online through the Bearing Basement domain in 2014. Collectively our staff have decades of experience in the bearing trade and we are also authorised distributors of some of the world’s leading manufacturers, meaning we can offer industry leading service and prices. We supply mainly SKF, Koyo, Timken and and FAG-INA bearings, all world leaders and world renowned for quality. We also offer a wide range of Codex-Europe products at great value offering our customers quality branded products at superb value. Codex products are verified by ISO/IEC17025 international standards. For chains we are also authorised distributors for the Diamond Chain Company, America’s No 1 manufacturer of premium chain, and manufacturer of the finest chain available today. We at Bearing Basement are very proud of our service, and we always aim to supply our customers as quickly, and as efficiently and professionally as possible. If you have any questions about our products or service we have a dedicated sales team whom you can reach by phone or email and whom would be delighted to help. We can also source nearly any bearing etc not listed on our site in any brand, all at market leading prices.


Contact info

4.9

Excellent

TrustScore 5 out of 5

713 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(713)

181 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They had the bearings I needed

They had the bearings I needed, from a high quality supplier, at a very competitive price, even with shipping to the U.S. I got my bearing very quickly and I am very pleased with my purchase.

27 February 2026
Rated 4 out of 5 stars

Company did not state product was shipping from Europe.

The reason I will not give five stars is, Nowhere in the google ad did it say it was shipping from Europe ( GB ) I paid extra shipping ( $35 ) for 2 to 3 days shipping. It took a week because it was coming from another country. If I would of known that, I would of found a supplier in the US for this part.

25 February 2026
Bearing Basement logo

Reply from Bearing Basement

Hello, and thanks for the 4 star review! We note you state that your order took a week to get to you, however we have checked and we respectfully do not think this is the case. We received your order after we closed on Wednesday the 25th, so we shipped it on Thursday the 26th and it was delivered at 2.58p.m the following Monday the 2nd, which is 2 working days, so inside the 2-3 business day guidelines we give for Priority shipping. Can you please check this again at your end as we are more than happy to refund your shipping if this is not the case. You can get me directly at neil@bearingbasement.com. I will send you an email with the information we have and the FedEx POD. Thanks again for the order and the review and we hope we can do business again in the future. Team B.B

Rated 5 out of 5 stars

It was best Service provided by Neil

It was best Service provided by Neil. I am impressed there are still some professionals around who deliver outstanding service.

19 February 2026
Bearing Basement logo

Reply from Bearing Basement

Thanks very much for the brilliant review! It is very much appreciated!

Rated 5 out of 5 stars

Honest

Transparent about parts availability, great communication throughout the process, and quick delivery.

12 February 2026
Bearing Basement logo

Reply from Bearing Basement

Thanks for the great review!!

Rated 5 out of 5 stars

Excellent Company

Process was easy, delivered in accurate time frame. Thank you and well done Bearing Basement.

6 February 2026
Bearing Basement logo

Reply from Bearing Basement

Thanks very much for the review and your order!

Rated 5 out of 5 stars

These were hard to find bearings for a…

These were hard to find bearings for a Lewmar windlass that are an exact fit, it was easy to order and the shipping was fast. Great company to do business with!

Tim

6 February 2026
Bearing Basement logo

Reply from Bearing Basement

Thanks Tim, for the great review!

Rated 5 out of 5 stars

I found Bearing Basement extremely helpful

I found Bearing Basement extremely helpful. After placing my online order, I realized I had accidentally ordered the wrong item, so I emailed them to explain my mistake. They responded the very next day, confirmed they had corrected the error, and the correct part arrived surprisingly quickly. I would highly recommend their services.

27 January 2026
Rated 5 out of 5 stars

Best prices

Best prices. Fast delivery!! No surprise on duty fees for Canada!!

28 January 2026
Bearing Basement logo

Reply from Bearing Basement

Thanks for the great review!! Much appreciated.

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