Beatsons Direct Reviews 4,911

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and appreciate the helpful and friendly staff. Many consumers highlight the efficient delivery service, often noting promptness and the drivers' willingness to place items exactly where needed. People also find the prices to be very reasonable. However, some customers experienced issues with their orders, including delayed deliveries and a lack of communication regarding delivery dates. A few other people also felt that the quality of some products, like soil, was unsatisfactory, containing unexpected debris.

What people talk about most

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the prompt and professional... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the quick, courteous, and... See more

Staff

Consumers consistently report positive experiences with the staff. Many reviewers highlight the helpfulness... See more

Order

Users describe ambiguous interactions with order. While many customers report easy ordering processes, prompt... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the excellent and reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a cast iron down pipe. Very happy with the service and price. Also, the delivery driver for Beatons / Orchard Timber was fantastic. Very much appreciated his tenacity and politeness when... See more

Rated 5 out of 5 stars

This is the first time I had used this company although 3rd time of ordering from them...I found the staff (Paul, Luke and Simon) who I dealt with extremely helpful..even the delivery drivers are very... See more

Rated 5 out of 5 stars

I have ordered different building marerials, delivered in bulk bags and 2 pallets. Best value for money around in my opinion, honestly I was surprised by the quality. I had notifications via email... See more

Rated 5 out of 5 stars

Finally a merchants website that works, you can actually find what you want, compared to others (Several tried and gave up) its in a different class of its own, try it! Availability of goods (... See more


Company details

  1. #46 of 68 best companies in Timber merchant
  2. #35 of 59 best companies in Door shop

Written by the company

Beatsons Building Supplies Limited is one of the UKs leading independent builders merchants. From our head office in Central Scotland, we are able to supply building materials across the UK. Online and at our UK based stores, you will find a wide range of supplies for building, construction, landscaping, garden furniture, joinery, decorating, DIY and agricultural use. We stock a huge range of Eliza Tinsley Hardware and offer great deals on XL Joinery & LPD Doors. For landscaping we offer a range decorative gravels, sand, cement, fencing and slabs. We have over 30,000 products available for distribution across the UK with new ranges being added all the time. Beatsons are competitively priced with great delivery costs. We pride ourselves in being able to offer value for money to all of our consumers to ensure they get quality tools and materials at an affordable price. We offer quantity discounts, offers and competitions too to our registered customers. Take a look at our huge range of over 30,000 building supplies online and receive a greater discount the more products you buy on selected items. Our friendly and knowledgeable team is available to help you with your requirements in store, by email, on the phone or on our live chat feature during office hours. For more information on our award winning service, sign up to our monthly newsletter or follow us on Facebook or Twitter. Copyright © 1998-2021 Beatsons Building Supplies Limited. All rights Reserved.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5k reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Staff very accommodating

Staff very accommodating and helped with everything despite time of year, other companies had turned us away. Highly recommend using Beatsons great value for money and customer service!

22 December 2025
Rated 1 out of 5 stars

Don't order from this company I've…

Don't order from this company I've waited over a week to get refunded today no correspondence from them and no reason for cancelling order...now having to wait on refund

Just had another email saying dpd tried to deliver twice when no messages from dpd also had several deliveries from them

The company should do better with orders

5 November 2025
Unprompted review
Rated 5 out of 5 stars

Good company staff very helpful

This is the first time I had used this company although 3rd time of ordering from them...I found the staff (Paul, Luke and Simon) who I dealt with extremely helpful..even the delivery drivers are very helpful...also I had my deliveries within 2 days so can't fault them...would highly recommend Beatsons and would certainly use them again...Prices were also reasonable...

22 October 2025
Unprompted review
Rated 3 out of 5 stars

Good Service but Below Par Timber

Firstly, Beatsons provide a quick courteous service and their prices are excellent. However, much of my fencing timber was badly warped and twisted with most posts having large splits running down their length. Many of the rails were so twisted that to affix them properly, I had to use a heavy duty sash clamp to force the back of the rail to meet the post.

I do like Beatsons in general but this time the fencing wood was sub-par in comparison to that I’ve purchased elsewhere this year.

20 August 2025
Rated 5 out of 5 stars

Amazing service

Amazing service, expected 5 day delivery, got next day delivery, the delivery man took the extra time to spread the stones in place for me instead of just leaving the bulk bag. I am truly appreciative of the excellent service offered here

29 August 2025
Unprompted review
Rated 1 out of 5 stars

Avoid!!

Avoid!!! orderd internal doors on a 3 to 5 working day delivery and heard nothing chased them up 4 days in and was told they would be in contact thay are routing the delivery for my areas that day and would be by the end of last week heard nothing! this morning receive an email stating we chased your delivery and it shold be with you possibley Wednesday or Thursday the following! week now making it nearly 3 weeks and im also then away on holiday! I called and explained i had builders in waiting to compleate this week and i was not in the county following. Experienced complete disregard for the inconvenience not to mention extra cost now for an extra day for my builders have to return when i sorced more to replace there order. Use other reputable building suppliers they gattente delivery within week! Not 3! and you Won't just take your money then your chasing them for your goods! and communication to receive them! To then now wait for a refund from them while I pay out more expense to get my work finished and replace what they have not delivered.As building suppliers people are renovating and suppliers holding goods and missleading delivery has a cost effect on the consumer and builders carrying out the work, causing delays!

26 August 2025
Unprompted review
Rated 4 out of 5 stars

Order 2 bags of soil as we had…

Order 2 bags of soil as we had previously used Beatsons for loads of other products and projects
But was hugely disappointed and angry at quality of my soi that was delivered .it was full of glass , weeds &stones( like the stuff I dug up and took the dump ) I take the stones were to give each bag the weight!!
I think that were my new soil came from !!

22 August 2025
Unprompted review

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