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2.8
9 reviews
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Keep away! The shop owner Lillian Nkiru Chidoka is too keep to take your cash but never provides any dresses. She is full of empty promises and excuses.
Purchased two dresses in February; spent months trying to recover my money with no success; In June 2017 took the Beautiful Dresses (also known as Gorgeous Dresses) to small claims court; in August had judgement issued....still no money.
Looks like I'll repeat all that was already experienced by others - ordered a dress from their website in January 2017 and never received it! Tried to arrange a refund on the phone - first time the woman said no problem, then ever since she hangs up! It's end of April now and still no dress, nor refund! Turns out this company was even on TV for their bad reputation and refunds owed to people! Seems though that customers who have shopped in the actual shop are happy! Their online trading activities though seem to be a bit dodgy...
Ordered a dress for my brothers wedding late October, was told it would be here (Ireland) by October 17th which was perfect. Before I placed my order I made sure that they would give me a full refund in case it didn't fit or anything and they said yes they would. When I placed my order I asked for a tracking no. and no reply. E-mailed them another few days later, again no reply. On the 18th there was still no sign of my dress so e-mailed again and what do you know, no reply. Few days later they said 'delivery thursday, have patience' still with no tracking number or anything as I asked. A couple of days after my brothers wedding eventually got a reply asking what date the wedding was, they then said they would send a tracking number but I said I just wanted my refund and they had enough details from before to give me the refund. I've rang and she was extremely unprofessional and rude on the phone and told me to send my details. I've sent the minimum but once again no reply!
Extremely difficult to be in contact with this place and get any info about your order. Once you hand the money over they couldn't care less. Still trying to get my money back after 2 weeks of trying and ringing the shop I'm having no luck as she won't answer calls or e-mails or have the decency to ring me back. Please avoid at all costs, I wouldn't want anyone to go through what I'm dealing with after paying so much for a dress for a special day.
Please avoid. This site operates fraudulently by advertising goods that aren't in stock. Once they have your money it's difficult to get a refund. I've reported them to Barclaycard, their suppliers and Trading Standards.
Reply from Beautiful Dresses
Mr Gascoigne,
You placed your order on the 2nd of September, and the particular colour you wanted was out of stock, which can happen and we offered you another colour and you did not request a refund, the next thing you called and said you had cancelled with your card.
Items get updated daily, if you wanted a refund, you should request for it and give us the chance to refund you, not typing rubbish because you have a computer in front of you and can write any rubbish you wish.
Good luck, anyway, it's who you are.
I bought dress from tarik ediz april 2016 it was very nice but i order 2 more dress now and i am waiting for drivery 👌🏻thanks
Beautiful Dresses have some amazing dresses at reasonable prices. I cannot fault the merchandise but the customer service leaves something to be desired.
When calling the shop I was never greeted with the company name, just a hello like I called a mate. Text messages from the owner were just as bad, never a hello miss...or a kind regards. The shop was never open on time, with prices and open times varying from that displayed by the website at the owners will.
The price of my wedding dress was very good, so I could excuse this. However after spending quite a significant amount on my wedding dress, I thought when it arrived myself and my mother would receive some sort of wedding service. Not champagne, I had realistic expectations...But at least my dress unpackaged for me, assistance (without asking) to put on my gown.
If the customer service issues were resolved the business would go far.
Reply from Beautiful Dresses
Dear Ms. Joyce
Thanks for your comments, we are working hard to change the way we do things, but I the owner do relax with some customers which included yourself avoiding being too formal, but obviously that does not work with everyone, I understand.
This is a boutique, not Marks and Spencers that has thousands of staffs, I work at my own pace, and told you that particular day, I would be opening at a later time moving forward, which I have right to do, and we concluded it was ok for you to visit.
Some customers do not like people around to watch them try on dresses, so I normally ask if you need help let me know, which I asked you in the changing room.
Every business has their own policy, I do hope you understand.
Thanks for your purchase and commenting on houw beautiful the dresses are and hope you would refer us, Enjoy the dress and wishing the best on your wedding.
I would suggest that if you are looking for the unique wedding dress go to Beautiful dresses.
Bought a Fantastic red dress for my wife from beautiful dresses. Thank you for looking after me.
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