beautyamora.com.au Reviews 

Thought i’d share my review as i placed an order at this website before seeing all horrible reviews and freaking myself out.
I placed my order on a friday (medicube booster pro and gel as well as two free samples) around midday and the package was delivered the following Monday.
The package was delivered with aus post
I paid for Insured express shipping and also found a random discount code on tik tok for $$ off
Overall had a good experience and would repurchase form the company as super fast shipping to NSW and no complaints

What a nightmare… such poor customer service both from the store itself and their couriers Aramex. Ordered and paid for my items to be delivered from NSW to Vic . Despite the items being in stock it took an over 15 days and a lot of emails to get the items…. Their service is more miss than hit .
Never again.

Fake products, terrible customer service, avoid at all costs

I felt that I should write a positive review as many of the ones on here are negative.

My experience is consistently fast delivery and fulfilment of orders. This most likely due to them having a warehouse located within Australia rather than only delivering from Hong Kong/South Korea. I order face masks from them every few months and I always get them within a week.

Did not accept my request for return/refund of a lipstick that caused my lips to swell and inflamed even if I sent them a photo of the current condition of my lips after using the product. As a sign of goodwill for a product they have sold that caused harm/ allergic reaction to a customer, they should have just refunded me (not expensive as it was a mini lipstick and on sale) but told me instead to read the ingredients first before buying. I thought they only sell products that are made in Korea and Japan but when I googled now the lipstick that caused me allergy, it was made from China.

STAY AWAY FROM THIS COMPANY. GAVE THEM 3 CHANCES. 1ST, THEY DELIVERED MY ORDER AFTER MORE THAN 1 MONTH. 2ND, SAME ONE. SO I THOUGHT I GAVE THEM ANOTHER CHANCE. FROM BAD TO WORSE. GAVE ME TRACKING NO BUT DON'T KNOW THE COURIER COMPANY. AFTER ALMOST 1 MONTH, I HAVE TO EMAIL THEM TO FOLLOW UP ON MY ORDER ONLY FOR THEM TO TELL ME THAT I NEED TO PICK IT UP MYSELG FROM THE COURIER COMPANY. APPARENTLY THEY TRIED TO DELIVERED MY ORDER AND NO ONE THERE. OF COURSE NO ONE IN THE PREMISES SINCE IT IS A BUSINESS OFFICE AND THEY TRIED TO DELIVERED IT AT 7PM. YOU WOULD THINK THAT THEY ARE SMARTER THAN THAT. AND IF I NEVER EMAIL THEM, NO ONE EVER CONTACTED ME REGARDING MY ORDER. SO, THAT'S IT I WILL NEVER BUY ANYTHING FROM THEM EVER AGAIN.

I've used this business a handful of times without issue, but they have somewhat recently switched their courier to Aramex - the worst courier in the business.

The customer support does not read contact carefully, and you get a generic response that doesn't address the issue.

Anyway, here is what happened to me

- I made the original purchase on the 27th of October, thinking that there was stock. The courier was not listed in the order window.
- I contacted beauty amora on the 3rd of November due to hearing no status re. the fulfilment of the order.
- I received a response on the 4th of November that the ordered items were out of stock, with a 1 - 2 week fulfilment window.
- On the 7th of November it left the warehouse. No courier information was included.
- On the 12th of November, Aramex carrier the delivery to my residence, rang the incorrect bell, then left.

Go somewhere else for purchases.

I get 15% off my first order with a coupon, when I apply it, the subtotal decreases and then it removes itself saying the code is invalid.

Worst purchase ever!!! No customer service. Never received my products. They’ve sent the incorrect shipping info. Still trying to get them to sort it out. DO JOT BUY FROM THEM!

Unprofessional, I ordered a $280 worth product and within 15 minutes of ordering I tried to cancel. Was unable to cancel gence emailed the ream and was advised that they will give me more samples. I advised the team its not about sampls as I am cancelling the order as upon checking product didn't had any constructive reviews to warrant the value. Team advised the order was put on hold and are looking into it. Within 2 days received the order. Now the asked me to return the product at my cost.

Brought multiple products from them first time the parcel was just thrown over the fence, not put in a safe place, didn’t bother to ring the door bell. Was a-bit annoyed given the hot weather and didn’t know how long the parcel was sitting in the hot sun. Thought I would give them another go. Same thing happened, this time my dog got into the parcel and literally chewed up everything !!! Even though there is a sign saying we have a dog. Third time I thought last time and see, this time I literally saw the whole thing… delivery driver stop the car took the parcel out and throw it over the fence and walked off!!! Didn’t even try to be gentle with the package or ring the door bell. Made a complaint to through their website been waiting three month and still nothing!! I won’t be buying off them again, rather buy from somewhere else even if it’s more expensive.

Brought $300 worth of products in 10th of July and no communication and said it was dispatched, multiple emails sent along with asking for refund! No answers

The parcel never arrive, it took me more than a month waiting and I cant stand anymore and contact the customer support. They are helpless, and the tracking is not working at all. This is a total scam.

This company claims their items are in stock in their Australian warehouse, but it seems to be a lie. I placed my order on 30th July, and then on 4th August I received an email with tracking details. It only said “manifested”. 2 weeks later, it still only said that, no progress. Customer service said they will “investigate”. 5 weeks later, customer service still says they will investigate further. They even asked me to share with them if I have additional information that can help locate the parcel. Such a joke! They can’t even locate it then why ask me?? Terrible disgusting experience. Avoid this company at all costs!!! I encourage you all to report this company to ACCC.

I’ve received my items after 6 days. This is the second time I’ve shopped with Beautyamora . Just paid $61 for the lot . The promotion this time is really good: 2 free Medicube items and 12% off. All are genuine and far expired date . I don’t understand why many bad reviews for this site. I’m in Melbourne and really happy with purchases from Beauty Amora.

I ordered from Beauty Amora on August 6, and to this day I still haven’t received my order. There was an issue with the courier, which I followed up on immediately, but instead of resolving it, Beauty Amora keeps telling me they’ll “investigate” — yet nothing has actually been done.

What’s worse is they even asked me to help locate the parcel. Isn’t it their responsibility to deal with the courier? I’ve already provided them with screenshots of the tracking details they gave me. Weeks later, I still get the same apologies with no action, and they even said they’d refer me to the right department — which never happened. The only time I hear back is when I chase them up myself.

This has been beyond disappointing. Saying sorry without doing anything means nothing. It’s been almost a month, and I’m left with no order, no refund, and a lot of frustration. Definitely won’t be ordering here again. Such a shame.

This has been the worst shopping experience I’ve ever had. I paid $118 for my order, waited over a month, and then was told my parcel was lost. Instead of fixing their mistake, the company only offered a refund of the original amount, while the same items now cost much more. Why should I have to pay extra for something that they lost?

The customer service was shocking — slow, dismissive, and completely unhelpful. Every reply felt like they were just trying to brush me off instead of solving the issue. No accountability, no real compensation, and no effort to value their customer.

I will never order from this company again. If you care about your money, your time, and basic customer service, avoid this store at all costs.

I’ve had two failed delivery attempts with them. In my most recent order, the tracking said the parcel was delivered and left in a “safe place,” but I never received it.
I had paid for the Insured Shipping Method, yet nearly 3 weeks after submitting their requested paperwork, I still haven't received a refund or a proper resolution.
I regularly receive parcels from other companies with no issues. Beauty Amora has been the only one to cause so much trouble.
Disappointed and won’t be ordering again.

On 22 April 2025 I purchased hair and skin care products from online merchant Beauty Amora to the value of $81.25.

On 10 May I had not received the goods yet, and I checked with Aramex Couriers, which was noted on the tracking emails as who would be responsible for delivery. They advised that they had delivered the products but admitted that they had delivered the items to an old address of mine, not the address I had entered when ordering. Aramex contacted the occupants of the old address who said that they had not taken receipt of the goods. Chris from Aramex said he would contact Beauty Amora and it should be a straightforward refund.

I emailed Beauty Amora the same day explaining what had happened and requesting either a refund or reorder. At their request I completed a denial of receipt form and sent this to them on 12 May. Since then I have contacted them on 3 June and 10 June advising that I had been patient in waiting for a response but they were taking way longer than the seven days initially promised. I received no response to my last email and it's now 29 June. I have the bank chasing them now

I ordered some things on the 1st June and received it today, only three days later, i’m impressed by how fast they shipped it out! Everything seems genuine and the expiry dates are good