THE BEST! How refreshing it is to find someone - Katie - who knows their craft and is honest and genuine! I've just received my FIFTH order from BatB and I'm STILL blown away; each item is lovingly... See more
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BeautyandtheBoutique.com is where you get to shop my fabulous style and beauty finds from around the world. With my expert knowledge I’ve scoured the globe to find you incredible beauty solutions and confidence boosting style. Worn together, my han...
United Kingdom
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Excellent company with the best customer service! Very happy to keep buying from them.
Anne

Reply from Beauty and the Boutique
My products arrived on time, beautifully individually wrapped, heartfelt encouraging messaging included, with extra guidance on how to use the products. Katie message is so refreshing and empowering, on how make up can change the way we feel about ourselves.

Reply from Beauty and the Boutique
I bought the Doe Eyes Mascara and it is amazing ! It never smudges or runs even through the worst tears.
The team at Beauty and the Boutique really care about their customers and their products. It is so refreshing to deal with a company who genuinely care.

Reply from Beauty and the Boutique
A stunningly beautiful company, in a world where AI and bots respond to queries, Beauty and the Boutique have a team of incredibly friendly, capable and professional advisors who respond to any query with a speed I have never known.
Review left prior to products arriving but, if their products match their quality of support, I know my wife will become a regular customer.
A small company who deserve to fly high ❤️❤️

Reply from Beauty and the Boutique
Perfect service. Fantastic products. Their tutorials on Instagram are really good. Highly recommended from here.

Reply from Beauty and the Boutique
This company and their own products in particular are THE BEST!
Their customer service is the best i have ever experienced. By far.
I like to wear make up that is quick and easy to apply and good for my skin.

Reply from Beauty and the Boutique
I have been using Beauty and the Boutique for years topping up my usual make-up brand of over 20+ years. Particularly recommend the Doe Eye mascara, Katie’s under eye perfecter and Nubian brown eye of Horus eyeliner. Customer service is probably best I’ve experienced. Would recommend ordering from here.

Reply from Beauty and the Boutique
Lovely products. Great service and I love all the helpful tips and videos that Katie posts.

Reply from Beauty and the Boutique
The Beauty and the Boutique team offer an exceptional level of customer service! I recently purchased a few items and they take the time to recommend the most suitable shade of product, along with advice on how to apply it.
In email correspondence they reply swiftly and in a friendly manner. I would definitely recommend this company!

Reply from Beauty and the Boutique
A very quick and efficient service, all the products that I have bought so far are excellent and they are wrapped up so lovely, I will definitely be ordering again.

Reply from Beauty and the Boutique
10/10! This company is AMAZING, by far the best company I have ever purchased from. The products are lovely and the customer service is impeccable ❣️

Reply from Beauty and the Boutique
Love Beauty and the Boutique! Their customer service is outstanding and I love the Collagen Shots! I’ve noticed a huge difference since drinking them! Would recommend 100% ♥️

Reply from Beauty and the Boutique
I have never been so impressed with an online business. Firstly, I've always been a huge lover of makeup and thought I knew it all, that was until I discovered Katie's tutorials, I've learnt so much and they have beenso easy to follow. I've purchased quite a few orders since finding beauty and the boutique and every time the products have just hit the mark for me! If specifically recommend the Love Katie rested and youthful and doe eyes mascara - WOW!!!!! I've never worn a concealer or mascara like it. The concealer didn't settle in my fine lines and genuinely perfected my skin in such a natural way (lasting all day!) and the mascara absolutely did not budge, I was truly impressed! 👏🏻 I'll no doubt be back to try more, keep up the good work team! Plus, their customer service has been outstanding, I've written in for things like shade help and order tracking and have received a response almost immediately! Love you guys!!

Reply from Beauty and the Boutique
I wish I could give more than 5 stars for this amazing company.
I have mature skin and also have occasional outbreaks of psoriasis and with Katie and her teams help I have found some wonderful products that do not irritate my skin at all and work wonders on mature skin. The guidance on how to use the products is prefect and I’ve also picked up some make up tips too!
The delivery times for products are great and the customer service is the best I’ve had from a company in a very long time .
I highly recommend visiting their site to find some wonderful products for yourself.

Reply from Beauty and the Boutique
Love the two Katies’. So many great tips and tricks to keep my makeup fresh and up to date. Have bought several products and been very happy with my purchases. Just love listening to the girls - they make my day 💄🩷💜

Reply from Beauty and the Boutique
I gave Beauty and the boutique 5 * because honestly I have never dealt with such a lovely company. I have so much make up from brands I just took a gamble on but after watching their tutorials for weeks I took a gamble that paid off this time. I ordered a mascara Doey eyes which gave me eye lashes I have honestly never been able to see in the past, then I got the eyeliner that's double ended, copied the tutorial on how to do smokey eyes and Bingo it worked lol. Then I bought the Doll10 foundation which is amazing and covers everything. I emailed them with a concern over my make up pilling and they replied with a lovely email explaining what I already thought I was doing wrong and now that's fixed. I have just ordered 2 lipsticks and a serum and cant wait to try them. Their service is so personal an interactive, they make you feel like you are their only customer. The emails they send honestly brighten your day. Im not going anywhere else again with the service, advice and products they offer. Truly a happy customer

Reply from Beauty and the Boutique
The products are of excellent quality as are the instructions videos. The products arrive nicely packaged with a personal touch. The staff are quick to answer any questions and are very friendly, personable and professional. I highly recommend!

Reply from Beauty and the Boutique
I love Beauty and the Boutique I’ve used many of their products and their customer support is excellent.
I emailed them for advice with my skin changing as I get older and their help & support was amazing!!
I’ll definitely keep using them and I also love Katie’s tutorial videos.

Reply from Beauty and the Boutique
What a brilliant company, It’s my go to for makeup. The tutorials are brilliant and products high quality. Most of the make up I use if from them. Their Doe eye mascara is the best, I just wish they would bring out a dark brown version! It’s easy to get advice via messenger. Customer service is phenomenal, on the two occasions I’ve had an issue, they have gone above and beyond to sort it Other companies should follow their lead.

Reply from Beauty and the Boutique
I'm happy to share my many experiences of buying from Beauty and the Boutique, as I absolutely love this small company that offers the very best customer service. I have been buying from them for several years now and the products they sell are as good as the reviews they give about them. I love that Kate provides tips on the products used, which is really helpful. Delivery is always prompt and items are packaged with care, along with a little sweetie treat - which is a lovely touch.
I recently bought two Eye of Horus Eyeliners - one in brown and one in bronze - which are lovely, soft eye liners that are so easy to use. Unfortunately though my existing sharpeners weren't the right size so my lovely eye liners were either not being sharpened or were getting broken, so I wrote for advice as to the best sharpener. I couldn't believe that rather than simply advise me, they actually sent me one they sell - which is absolutely brilliant at keeping my eyeliners in perfect condition. I was so pleased by this unexpected, kind gesture - it really made my day!!! And makes me feel my custom is truly appreciated.
I pass the word to everyone who will listen, because the numerous products I have purchased, recommended by Kate, have always been the best I have used and I now have a makeup bag of cosmetics that I'm actually happy with. Most recently, in the run up to Mother's day, I dropped lots of 'hints' about the Doe Eye mascara - which my son and his partner bought for me, which delighted me! And I can report that it's every bit as good as the reviews !! I also love the Cosmic Glow Radiance Booster - which is just magical - I've never had so many compliments !

Reply from Beauty and the Boutique
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