Beauty Encounter Reviews 189

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent product selection, competitive pricing, and the authenticity of its items. Many people highlight the fast and efficient delivery service, noting that orders arrive quickly and are well-packaged, often including free samples. The ordering process is frequently described as easy and straightforward, contributing to a positive overall shopping experience. However, some customers reported issues such as receiving incorrect items, products that smelled different or seemed old, and difficulties with the return process due to missing HAZMAT designations. A few people also expressed dissatisfaction with customer service responses regarding order modifications or lost packages, and some were surprised to find their orders shipped via Amazon.

What people talk about most

Product

Consumers generally express satisfaction with the products offered, highlighting a good selection of... See more

Delivery service

People report positive experiences with delivery service. Customers frequently praise the fast and timely... See more

Price

Customers consistently express satisfaction with the pricing, often highlighting excellent and fair prices.... See more

Order

Clients share positive opinions on order. Many customers praise the easy ordering process, timely delivery,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the secure and well-done... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered my FAVORITE scent right now. God is A Woman by Ariana Grande. Didn't order through the direct site. (As I didn't know they had one, as this purchase was on the Walmart app) Purchased on April... See more

Rated 5 out of 5 stars

Easy to use site, products offered are reasonably priced. Pay options are good. Immediate email upon order placement and ongoing updates on delivery is very helpful. I recommend Beauty Encounter of... See more

Rated 5 out of 5 stars

it was done in timely fashion with product arriving quite quickly. the order process was easy and clean, and most importantly without endless ads. the only drawback was delivery was left in open s... See more

Rated 5 out of 5 stars

What I love about Beauty Encounter besides their low prices is that your order arrives so quickly. They never fail to send samples to enjoy also. I'm so glad Beauty Encounter is around because I love... See more


Company details

  1. Beauty & Well-being

Written by the company

At Beauty Encounter we are obsessed about beauty. We have the largest selection of authentic beauty essentials at affordable prices. Think of us as the world’s largest beauty counter with more than 8,000 fragrance, skincare, make up and hair care products available at your fingertips. We carry the big name brands and specialize in hard-to-find and niche brands. With more than 500 brands to shop from, you just might find a new beauty obsession today!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

189 reviews

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Replied to 12% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

The items were well and securely packaged

Everything was packed well and securely. I also received two free samples as a gift. That was a very nice surprise. Thank you!
I've been a customer of this site for years. It's a pity they offer fewer promo codes for purchases now. Nevertheless, the prices are still pleasing, and the products are always original.

24 September 2025
Rated 5 out of 5 stars

I got it in timely manner

I got it in timely manner, was kept apprise that it was on its way, thanked me for my order. I absolutely love my perfume!!! I used to wear this in the 70's and I will be ordering again!! Thank you sooooo very much, you are a pleasure to deal with!!! Dianne

25 September 2025
Rated 4 out of 5 stars

After difficult start, made things right.

I was sent an incorrect item, and initially had a very difficult time with customer service trying to arrange a return. However, after things escalated, a rep from Beauty Encounter reached out and offered to make things right. I was sent an updated return label and had my refund issued in a few days. Wish the initial difficulties could have been avoided, but appreciate the detailed customer service I received in the end.

25 September 2025
Unprompted review
Rated 5 out of 5 stars

Product Arrived as Advertised!

Beauty Encounter shipped my requested product quickly and efficiently, and the product arrived as advertised. I will shop with them again and recommend Beauty Encounter to others!

5 September 2025
Rated 5 out of 5 stars

This website was easy to work with

This website was easy to work with. The price of the item I purchased was very close to the prices I saw on other websites for the same product. I used my credit card to purchase that product, and the entire shopping and buying experience was clean and simple. My package arrived in 3 days and was carefully wrapped and addressed properly

2 September 2025
Rated 5 out of 5 stars

it was done in timely fashion with…

it was done in timely fashion with product arriving quite quickly. the order process was easy and clean, and most importantly without endless ads.

the only drawback was delivery was left in open sight near front door, but that was the delivery person from amazon.

2 September 2025

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