Beauty Encounter Reviews 189

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent product selection, competitive pricing, and the authenticity of its items. Many people highlight the fast and efficient delivery service, noting that orders arrive quickly and are well-packaged, often including free samples. The ordering process is frequently described as easy and straightforward, contributing to a positive overall shopping experience. However, some customers reported issues such as receiving incorrect items, products that smelled different or seemed old, and difficulties with the return process due to missing HAZMAT designations. A few people also expressed dissatisfaction with customer service responses regarding order modifications or lost packages, and some were surprised to find their orders shipped via Amazon.

What people talk about most

Product

Consumers generally express satisfaction with the products offered, highlighting a good selection of... See more

Delivery service

People report positive experiences with delivery service. Customers frequently praise the fast and timely... See more

Price

Customers consistently express satisfaction with the pricing, often highlighting excellent and fair prices.... See more

Order

Clients share positive opinions on order. Many customers praise the easy ordering process, timely delivery,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the secure and well-done... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered my FAVORITE scent right now. God is A Woman by Ariana Grande. Didn't order through the direct site. (As I didn't know they had one, as this purchase was on the Walmart app) Purchased on April... See more

Rated 5 out of 5 stars

Easy to use site, products offered are reasonably priced. Pay options are good. Immediate email upon order placement and ongoing updates on delivery is very helpful. I recommend Beauty Encounter of... See more

Rated 5 out of 5 stars

it was done in timely fashion with product arriving quite quickly. the order process was easy and clean, and most importantly without endless ads. the only drawback was delivery was left in open s... See more

Rated 5 out of 5 stars

What I love about Beauty Encounter besides their low prices is that your order arrives so quickly. They never fail to send samples to enjoy also. I'm so glad Beauty Encounter is around because I love... See more


Company details

  1. Beauty & Well-being

Written by the company

At Beauty Encounter we are obsessed about beauty. We have the largest selection of authentic beauty essentials at affordable prices. Think of us as the world’s largest beauty counter with more than 8,000 fragrance, skincare, make up and hair care products available at your fingertips. We carry the big name brands and specialize in hard-to-find and niche brands. With more than 500 brands to shop from, you just might find a new beauty obsession today!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

189 reviews

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Replied to 12% of negative reviews

Typically replies within 48 hours

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Rated 4 out of 5 stars

First Impression

Never heard of this company but I did my research and found they were here in the U.S. I was a bit skeptical due to their advertising and font used on the website, but when I found the company in Fountain Valley, CA, on Google Maps, it reassured me. So I decided to see what happens next. From transaction to the time the product arrived, was just a few days. It was a quick turnaround for me and I was very pleased how they shipped my purchase, ensuring that nothing would bend or break.

The website was easy to navigate and they had lots of choices. Their prices were very competitive in my opinion and that is why I chose to use BeautyEncounter plus the previous comments. I look forward to doing business with BeautyEncounter in the future.

2 July 2025
Rated 4 out of 5 stars

Easy to find product and order

Easy to find product and order. Price good. However, the system wouldn't allow me to order more than one. The response to my inquiry was, well just put in a separate order. I didn't- why would I put in another order I would have to pay extra shipping for. They lost an extra sale that day. Otherwise order selection, delivery, and process easy and painless.

2 July 2025
Rated 5 out of 5 stars

Super fast shipping

Super fast shipping, great products… the entire process was seamlessly, I wish I knew about this site sooner.

24 June 2025
Rated 1 out of 5 stars

Did not get my order!

Sent emails, they do not have my order from Amazon! Lost my order! I have to contact Amazon to get my credit back!

3 June 2025
Beauty Encounter logo

Reply from Beauty Encounter

The order was placed on our site, not on Amazon. The order was delivered according to the tracking info.

Rated 5 out of 5 stars

First Time Customer

It was my first time ordering from the company so I was nervous it might be a sham. My order was exactly what I purchased and came a little earlier than expected.

27 May 2025
Rated 4 out of 5 stars

Got what I ordered but it was from Amazon

Ordering & everything was easy, all came pretty quick & no issue. I was annoyed to find out the package came from Amazon though, as I was notified by my informed delivery that I was receiving an Amazon package, which contained what I'd ordered form Beauty Encounter.

2 May 2025
Rated 1 out of 5 stars

I ordered a product

I ordered a product. It was not delivered. The refund process appears to be longer then it should be and far from guarantied. I do not have the product. I do not have the money. I had to provide a statement which I did with evidence. And now I have to wait while they process it thru their insurance company?

At this point I would not likely order from them again or recommend them to others.

28 April 2025
Rated 5 out of 5 stars

The delivery was quick and the price was…

The delivery was quick and the price was definitely better than at the store or Amazon. I have been using this perfume for many years and every time I get compliments. I have tried others to change, and I never get comments on when I wear these other perfumes. I will keep using it!

13 April 2025
Rated 1 out of 5 stars

No sample of fragrance with purchase

I should received a sample of fragrance with purchase
and I didn't . That's my 3-rd purchase with no sample included

15 April 2025
Beauty Encounter logo

Reply from Beauty Encounter

Thank you for your recent purchase!
We’re sorry that samples were not included with your order. To make it right, we’ve sent out a complimentary pack of samples today — we hope you enjoy them!

If there’s anything else we can do for you, feel free to reach out.

Warm regards,
Beauty Encounter

Rated 1 out of 5 stars

Unhappy

I returned for a $10.00 label fee. Smell lasted about 10 minutes. I went to Macy's and paid double but the fragrance lasts for hours.

10 April 2025
Rated 5 out of 5 stars

Great experience

The perfume arrived in a timely manner and great secure packaging. It smells great an authentic as I have been purchasing this perfume since the early 90’s mostly from Nordstrom at 3X the price. I did not know who beauty Encounter was until I saw this perfume at a great price. Definitely will order from this company again.

11 February 2025

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