Beautyholic UK Reviews 106

TrustScore 3 out of 5

3.0

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Rated 5 out of 5 stars

We need 10 stars to rate our service. We ordered a hair curler, but didn't have much luck, as it didn't suit the hair type. With Zero fuss, they gave advice, then exchanged the product. No postag... See more

Rated 1 out of 5 stars

Everything went wrong. Didn't receive my product at all even after paying £4.99 delivery fee. Email several times no reply. Very disappointed with this company overall. And for this i give a -0 rating... See more

Rated 1 out of 5 stars

Products not dispatched in timely manner so needlessly got caught up in postal strike. Items arrived over 2 weeks later with no notification that one of the items will be missing as out if stock. Re... See more

Rated 5 out of 5 stars

Great customer service. Kept informed of the processing and progress of my order right through to delivery, which was on time. Careful packaging meant my products arrived undamaged, so really pleased... See more

Company replied

Company details

  1. Beauty supply store

Written by the company

Beautyholic UK has been dealing with Hair & Beauty Care products for the Many Years. We offer wide range of beauty and Cosmetic products from Hair care, skin care, makeup, Hair accessories, Hair extensions, nail and our stock consists of top UK & International brands i.e. USA . We provide total quality assurance to the clients worldwide. Our line of luxury cosmetics products captures great looking skin with gorgeous colours & quality ingredients. At beautyholic, all products are stocked baring in mind the need and demand of our customers to let your inner beauty shine with every single usage. Nowadays it is very difficult to find your favourite beauty products online, but our online cosmetic products portal offers all cosmetics and beauty enhancing products for men and women under one roof with descriptive specifications enabling you to select the best products easily. Our aim is to provide customers with the best service to make their shopping experience a pleasant journey. W e offer our customers only the best brands and the best products including: Adore African Pride, ORS, Astral, Aunt Jackie's, Aztec Indian Healing Clay, CANTU, Barbicide, Crazy Color, Direction, Dudu Osun, Eco Styler, Manic Panic, Olaplex, Xpression Braid, Brazilian Hair, As I am, Mielle Organics, TGIN, Kiss USA Tintation Hair Dye, Palmers, Shea Moisture Sunny Isle Uppercut, Wahl We constantly update our research in bringing the best brands onto our website for our customers. This is the reason we have been successful in the Hair and Beauty cosmetics industry due to our low prices, high-quality products, fast delivery, and the best customer service. If you would like to know more about our wide range of products, please visit our online product section and shop for your favourite cosmetic beauty products online. Every man and woman love the confidence that makeup gives them.


Contact info

3.0

Average

TrustScore 3 out of 5

106 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Everything went wrong

Everything went wrong. Didn't receive my product at all even after paying £4.99 delivery fee. Email several times no reply. Very disappointed with this company overall. And for this i give a -0 rating

27 December 2025
Rated 4 out of 5 stars

I got my hairdryer in the end

This was my first time using this company, and so wasn't sure what to expect. I ordered a hairdryer, as it was reasonably priced. A week later I still had not received my hairdryer and was flying out on holiday in a matter of days. I emailed them and was impressed with their prompt response, I literally received my hairdryer the next day!

26 August 2025
Rated 1 out of 5 stars

Scam

So this company is scam sorry to say I ordered three product which was £17 end up paying €47 for no reason when I asked them to cancel the order about three weeks now nobody answer me

12 June 2025
Rated 4 out of 5 stars

Just the beginning with the long wait…

Just the beginning with the long wait before responding to my concerns about my merchandise not being received almost took about two weeks without a tracking number. However, I a 4 outta 1-5 simply because. Once Besutyholic explained the computer system issues they responded promptly and ship my merchandise asap. Will I shop here again? "ABSOLUTELY!" Thank you Breautyholic.

22 July 2024
Rated 5 out of 5 stars

Glamlight hairdryer gift

My daughter bought me the Glamlight hairdryer for Christmas. As I suffer with fibromyalgia and arthritis, a lightweight, efficient hairdryer has become essential. And this one certainly fit the bill. It is lightweight, easy to use and the blue light and negative ion technologies help my hair to dry without any problems. Would absolutely recommend 5*

25 December 2023
Unprompted review
Rated 1 out of 5 stars

I ordered hair and struggled with communication …

I ordered hair and never received a tracking number or update on shipping. Tried contacting this company no response. I really doubt the reviews are genuine and if the company exists in UK. No contact number or address. No response to emails. Contacting the bank it's a scam with fake reviews.
Edited a few days later.....
I got a response after leaving a negative review on the sister company website and the products were delivered the very next day. Its exactly what I ordered with a few satchets of complementary shampoo and an email to apologise. They said they sent 4 Pounds back to my account. I don't know didn't check.
I am not sure what to make of this company. On the UK government website says company status dissolved. They definitely ship from the UK but through the sister company, am not sure if I was ever going to get a response through this website if it wasn't for TrustPilot and someone mentioning the name of their other company on TrustPilot. The first review when I wrote I was very upset and frustrated because they ignored all emails. Hoping their service will improve in the future or at least stick to one website than using multiple sites with same products and only focusing on one site because the other has negative reviews.

20 December 2023
Unprompted review
Rated 4 out of 5 stars

Delivery was great

Delivery was great, but serum a bit pricey, will definitely shop with them again

16 November 2023
Beautyholic UK logo

Reply from Beautyholic UK

We would like to extend our heartfelt gratitude for taking the time to leave such a positive review on Trustpilot.

Your feedback serves as a great motivation for us to continue delivering high-quality products and top-notch service to all our valued customers.

Once again, thank you for choosing us, and we look forward to serving you again in the future.

Wishing you a wonderful day ahead!

Best regards,
Beautyholic UK

Rated 3 out of 5 stars

Postage took so long

30 October 2023
Beautyholic UK logo

Reply from Beautyholic UK

Thank you for taking the time to share your thoughts with us and for giving us a 3-star review. We truly appreciate your honest feedback as it helps us identify areas where we can improve our service.

We understand that prompt delivery is crucial, and we are actively working to streamline our processes to ensure faster shipping in the future.

Once again, thank you for choosing us, and we look forward to the opportunity to serve you better in the future.

Best regards,
Beautyholic UK

Rated 1 out of 5 stars

Customer Service is not great

I had to write several emails to get across to you and now I am being charged for importation fees that was not stated in your policy, I have reached out again to ask you why UPS is charging for import fees, I have had goods sent in and shipper always covers the cost or state it in your policy or in the receipt. This is just sad

15 November 2023

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