Ordered Babyliss Pro Trimmers on 30th December. They arrived on 3rd January. Fast delivery despite it being Christmas. Was originally a little concerned due to all the negative feedback, but I thoug... See more
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Review summary
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Reviews shaping this summary
Found my favourite tingle sunbed cream ,, site was easy to navigate,,, tracking was provided & posted & received very quickly. On arrival items were very well packaged & I got these at a fantastic pr... See more
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Amazing. I always forget to log into my account before ordering, so I cant get my tracking info. Their customer service is spot on. Fully recommend buying from here. If you buy semi's, then these ha... See more
Company replied
Competitive pricing, good selection of products and fast delivery. Order arrived also well packaged. As an improvement, I would suggest you send an email with the tracking info or add it to the 'Orde... See more
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Company details
Information provided by various external sources
BeautyKick offers over 20,000 products from the very best UK and International brands. We stock salon favourites such as Olaplex & ghd to beloved retail products like Milani & Real Techniques. Beauty Kick are constantly introducing new brands, influenced by customer demand and new trends and ingredients.
Contact info
United Kingdom
- beautykick.com
4.1
Great
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Bad communication
No confirmation email and they still haven't replied to my WhatsApp message and email asking for order confirmation!
6 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Extremely good customer service
placing my initial order was difficult aa the pages on website kept reloading ,but once ordered my delivery took less than 48 hours, very good communication from customer service and a quality product that was substantially below the average price being offered by other companies.
14 April 2026
Unprompted review
Reply from Beautykick
Hello Harry,
We appreciate your feedback. We're happy to hear that you received your order quickly and that you are pleased with the product and customer service. We regret the difficulty you experienced on our website and will look into this.
Kind regards,
BeautyKick!
Reply from Beautykick
Hello Miaofen,
I’m very sorry to hear about this, and I’ll do my best to assist you.
I’ve looked into the matter and, unfortunately, we were not previously contacted about this issue, so we were unaware that your parcel had not been received. However, I will ensure this is resolved for you as quickly as possible.
According to Royal Mail tracking, the parcel was marked as delivered in April. I have now escalated this to our Customer Care team, who will be in touch with you via email shortly.
Thank you for your patience and understanding. I look forward to resolving this for you.
Best wishes
Beautykick team x
Great service
Found the shampoo at an excellent price. Service and delivery superb. Will definitely be using Beautykick again.
30 March 2026
Reply from Beautykick
Hello,
We're happy to hear that you found the shampoo at a great price and that you were pleased with our service and delivery. Thank you for your positive feedback.
Kind regards,
BeautyKick!
Reply from Beautykick
Hello Ishrat,
We're happy to hear that you are pleased with the product and our fast delivery service. Thanks a lot for your positive feedback; it means a lot to us.
Kind regards,
BeautyKick!
Excellent service, very convenient price, immediate free delivery.
I placed an order for a shaver, sold by Beautykick at a very competitive price (compared to other sellers) and then contacted their customer service, due to an error I had made in filling the online form (I had indicated the billing address as the, different, shipping address and viceversa).
I was immediately contacted by Beautykick and was very relieved to be informed that they had the correct shipping address (this was both by e-mail and by WhatsApp messages).
The shaver was delivered within 48 hours, and the delivery was free.
The shaver was of very good quality.
But what was the winning point was, in my view, the truly excellent customer service.
I definitely will be shopping again with Beautykick!
9 April 2026
Unprompted review
Reply from Beautykick
Hello Fabio,
We're happy to hear that you received your shaver quickly and at a competitive price. We're glad our customer service was able to promptly correct the address error and provide excellent support. We appreciate your intention to shop with us again!
Kind regards,
BeautyKick!
Excellent company to deal with very…
Excellent company to deal with very competitive pricing and excellent delivery service.
Many thanks
3 April 2026
Reply from Beautykick
Hello,
We're happy to hear that you had a positive experience with our competitive pricing and excellent delivery service. We appreciate you taking the time to leave us your kind feedback.
Kind regards,
BeautyKick!
Quality products,great value of money
Quality products,great value of money, professional service
3 April 2026
Reply from Beautykick
Hello,
We're happy to hear that you found our products to be of high quality and a great value, and that you were pleased with our service. Thank you!
Kind regards,
BeautyKick!
I didn't receive what I ordered
I didn't receive what I ordered. As far as I am aware I ordered Lisap Ultimate Straightening Fluid and received Lisap Ultimate K heat protection fluid. Not sure if they are the same but different packaging. I will use it but it doesn't seem to be the same thing. It was a speedy delivery however.
I have since been contacted by the sellers Customer Care Team and the matter has been promptly resolved. Therefore I will happily make future purchases.
2 April 2026
Reply from Beautykick
Hello Julie,
Thank you for your feedback.
We appreciate your time taken today to explain to us the matter over phone call. We are sorry you did not receive the Lisap Ultimate Straightening Fluid you ordered. We appreciate your feedback and will look into this issue to resolve this matter for you as soon as possible.
I have passed this matter to our customer care team who will be in contact with you shortly to resolve this further.
Kind regards,
BeautyKick!
Reply from Beautykick
Hello,
Thank you for your 5* feedback.
We hope you enjoy your order and look forward to welcoming you back again soon.
Kind regards,
Beautykick!
Reply from Beautykick
Hello Jane,
We're happy to hear that you found our service easy and quick! Thank you for your positive feedback; we appreciate it very much.
Kind regards,
BeautyKick!
Great service
Great service. Good communication, in answering e emails quickly, and fast efficient delivery. Thank you.
1 April 2026
Reply from Beautykick
Hello Jo,
We're happy to hear that you received great service! We appreciate your positive feedback regarding our communication and efficient delivery. Thank you for taking the time to share your experience.
Kind regards,
BeautyKick!
Probably the worst postage system of…
Probably the worst postage system of all time, you car even track your order through the website and have to investigate to find your order code and then go to the Royal Mail website! It’s been 12 days and I still don’t have my order worth £200! DO NOT ORDER FROM THEM
29 March 2026
Reply from Beautykick
Hello Rio,
I am very sorry to hear you had an issue with your recent order and I would like to assist you further.
I can see our customer care team had been in contact with you via email to try and resolved this, as unfortunately it seems your order may have been lost through Royal Mail, which has been raised further,
I can see this should now all be resolved for you, however I will pop you through a follow up email to assist you further
Thank you for your continued patience during this time, and I hope to hear from you soon !
Best wishes
Beautykick team x
Love the products prices reasonable and…
Love the products prices reasonable and great delivery
16 March 2026
Reply from Beautykick
Hello,
We're happy to hear that you love our products! It's great to know that you find our prices reasonable and our delivery service satisfactory. Thanks!
Kind regards,
BeautyKick!
Great service and speedy delivery
I had questions before my purchase, which were answered really promptly, which encouraged me to buy. Great service with speedy delivery.
31 March 2026
Reply from Beautykick
Hello Nicola,
We're happy to hear that our prompt responses to your questions encouraged you to make a purchase. We appreciate your positive feedback regarding our service and speedy delivery!
Kind regards,
Beautykick!
Reply from Beautykick
Hello Kirsty,
We're happy to hear that you were satisfied with our service and pricing. We appreciate your business and look forward to serving you again!
Kind regards,
BeautyKick!
Reply from Beautykick
Hello Finbar,
We're happy to hear that your order was easy, valuable, and quick! Thank you for your positive feedback; it means a lot to us.
Kind regards,
BeautyKick!
Good service and fast
17 March 2026
Reply from Beautykick
Hello Bilal,
We are happy to hear that you received good service and fast assistance. Thank you for your positive feedback!
Kind regards,
BeautyKick!
Reply from Beautykick
Hello Yehide,
We're glad you found ordering easy and appreciated the shipping options. Thank you for your positive feedback; it means a lot to us.
Kind regards,
BeautyKick!
Efficient and well priced.
16 March 2026
Reply from Beautykick
Hello Gareth,
We appreciate your positive feedback. We're happy to hear that you found our services efficient and well-priced. Thank you!
Kind regards,
Beautykick!
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